Opus Energy Reviews

Name: Opus Energy
Rating: 1.08

1.1 Rating 124 Reviews

2 %

of reviewers recommend Opus Energy

Company Reviews

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1.1

Based on 124 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opus Energy 1 star review on 30th July 2024

Opus Energy 1 star review on 12th October 2023

James

Opus Energy 1 star review on 14th July 2020

Svenson

Anonymous

Anonymous // 01/01/2019

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“We had been with opus energy for many yrs. for our small business supplier. In 2019 we noticed our bills creeping up. when I spoke to Opus they informed me we were out of contract. I asked what we were paying and then what deal could be offered to renew our contract with them. I informed the employee I would check online first, offers from other suppliers. I found a broker who searched and found a brilliant tariff that just what we wanted with....Guess who? OPUS. I went into a verbal contract then and there to go ahead with Opus. This was going smoothly so I thought. I then receive a call from the broker. There was a problem and they couldn't complete our new contract. I phoned Opus to check what was wrong. We discovered a problem with an incorrect site address. Why after all these yrs was it not detected before?? I was told I had to contact Royal Mail and sort the problem myself. I asked to speak to a supervisor and was told they don't take calls. I called Opus back and asked to speak to a supervisor and was put through straight away. The supervisor stated it was not my error but for OPUS to rectify. I was assured the error would be sorted promptly, so we could complete our new contract. Shortly after my husband received a call from Opus misleading him into a tariff we had not discussed and for a 4yr contract. I contacted Opus to confront them of their underhanded sneaky business conduct. Only to be told ' sorry your husband agreed to it' We are now stuck in a contract for 4yrs. on a very bad tariff. OPUS have cost us money. There're not to be trusted! The site address has now been rectified . But it took OPUS 6 months. Its just not good enough. We were loyal customers for yrs with OPUS. But I would not recommend them to anyone in the future.”

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Posted 4 years ago

“Awful company stay away from them. They lure you in with the low kwh rates and suddenly you’re paying triple the price for your gas. After running a business for 10 years we’ve never paid anywhere near what they are now charging us and refusing to let us leave! Complete con company.”

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Posted 4 years ago

“Opus Energy is the biggest scam! They run business like gangster or criminal organisation. They create fake story and harassed us over 2 years. They constantly send us the bills purely based off estimates when they know that no electricity has been consumed? We have told them: 1/ We never sign contact with them. They use very trick to set us to their trap but they are totally fails. 2/ The meter with serial number K95G15103 is not energised and the meter has always read 044041 since the premises was purchased 3/ On 8th January 2018 they sent a letter to confirm that a meter operator was sent to access the premises. In the document it asserts “Our Meter Operator attended our premise on 11th September 2017 and confirmed that it (Meter) was just currently not connected to any appliances and was therefore not consuming.” But the bills with fake reading still send to us. 4/ We have told them several times before July 2017 via telephone to remove their meter and any of their supposed equipment in our building. Yet they have done absolutely nothing. The bill still send to us. 5/ The law said that energy supply electricity must send meter operator to read the meter after 2 years and correct the bills. They did nothing even after we write letters and phone them about sending meter operator to our building. Do any people have any ideas to make them obey the law? We need help!”

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Posted 4 years ago

“Who is this company writing letter saying they accidentally took over my gas supply!”

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Posted 5 years ago

Opus Energy is rated 1.1 based on 124 reviews