Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

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“So i started using origin broadband since 2 months, ever since i have been experiencing very bad signal. A technician has came to check the issue and he found a problem in our area connections.. so today i called the customer service to check the issue again, he was not helpful at all, saying that because the router is in the garage the signal is bad.. so i explained that even in the garage there is no internet connection. Then he refused to send anyone to check it.. when I asked to cancel the subscription he was like “110%, do you want to cancel it tonight?” … what a good service!!”

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Posted 2 years ago

“We’re lucky to have one day of internet, it’s always dropping out. So annoying!”

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Posted 2 years ago

“Very slow and so regret”

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Posted 2 years ago

“Actually everything from the beginning went wrong. I have never had such a crappy experience in my whole life. Some how got rid of them in 2 years because of their crappy 2 years contract. Not at all recommended. If have no internet broadband in your area other than origin, and you are about to die, still I will not recommend origin, you can still peaceful die, than these guys crawl into your life and make it horrible. Customer service 0/10 - there is no a thing called handover, saving communication in notes , nothing. Price 2/10 - there are other providers , but just that there was no one my rural locality Delivery - 0/10 very bad internet service delivery, no communication , nothing Returns and refunds - 0/10 no confirmation email saying that my complaints has been registered. I spend more 3 hours on the phone , no complaint registered no refund received no communication at all. I have also forwarded complaint to consumer quote. I have not received my refund yet.”

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Posted 2 years ago

“I should have read these reviews and understood what a deplorable rubbish service origin’s internet service is. DO NOT DO NOT Sign up you will be in a world of misery where you realise even if they are cheaper having absolutely unreliable service which is hardly ever available, continuous drop outs, buffering having to reload is absolutely the equivalent of having no service and being charged for it! Pay the higher prices and at least get what you pay for a reliable service especially as so Many of us are dependent on the internet . Stay away from origin internet absolutely unethical of them to offer this rubbish service and take people’s money for it they should be shut down by the telco ombudsman!”

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Posted 2 years ago

“After months of being charged despite ending service and using another provider, they sent me someone else's invoice!! It showed they'd done the same overcharge to the other customer too!!! SERIOUS DATA BREACH!!! THATS A COMPANY CLOSER! Happened around same time as receiving these Migration emails....”

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Posted 2 years ago

“BEWARE BEWARE AND PLEASE BE AWARE!!!!! This company is extremely misleading, dishonest and totally all the staff members are incompetent to deal with. Had internet connection that wasn’t reliable after numerous complaints from the public.... they migrated their services to Aussie broad band once this migration occurred without our consent our landline number. was inactive with them and had to fight with them on a daily basis to have our landline number resolved for an entire 4.5 months until it was resolved !!!!! Take your hard earned money elsewhere this company needs to get shut down and all staff made redundant for not caring on their work. I would not never recommend them !!”

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Posted 2 years ago

“Setup was ok with existing modem and strong internet connection until THERE WAS NONE for 8 hours (at the moment- could be longer) on a Saturday night/Sunday morning with no customer help available. My Origin app is working fine, until I click "manage internet", at which point I receive an "invalid user credentials" message. This is unacceptable and I will be returning to my previous broadband provider. A little buffering is better than hours without any connection at all!”

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Posted 2 years ago

“it is really disgusting and bad experience and services internet too slow do not use wasting money”

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Posted 2 years ago

“Do not go with Origin. I am on a premium plan and the internet speed is extremely slow to the point I have had to take days off of work. There is a lot of confusion on their part when to pay the bill as there isn't a feature on the Origin app which lets me pay and I missed a payment once so when asking for a payment extension these guys refused to give me one despite me being a loyal customer and holding other accounts eg. electricity, gas with them. Seriously, save yourself the headache and go with a better known provider.”

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Posted 2 years ago

“Run a mile in any other direction.. below is a blow by blow of how bad their service is... July - Request origin broadband. Setup at wrong address Invoice sent even when the NBN line was not installed. August 2021 I was notified I need to rasie it with NBN Mid-august NBN notified me that no need to contact them Finally Origin booked an agent to come out at the end of . New invoice was $180 I raised it with Origin.. August 20 I got an email that a case was raised and $91 credit will be issued Sep got an invoice in credit $6 Sep 11th got an invoice outstanding $387 Internet gets suspended Internet gets re-instated October- Jan Things seem smooth Feb invoice $85 - due on the 10th even after stating it needs to be set on the 15th (pay day). Service suspended immediately Payment made on 15th as per norm and I got debited, 2 payments taken and service still not active as the origin broadband team needs to wait 3 days for payment to refelct! Service requested to be canceled on the 16th… with refund requested Service cant be canceled unless you call and speak to someone.. I called several times and waited 30- 45 minutes each time. I requested a callback and it got escalated to a manager who tried to call me, I missed the call. I then called back and spoke to someone who cancel my service in feb March -- my account gets debited…. Im lost for words.”

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Posted 2 years ago

“Origin Broadband now has a policy that you cannot opt out of CGNAT. This was a change from past policy, one we were not warned about, and means subscriptions we already bought (Nintendo online yearly subscription for example) are now useless. I was repeatedly told that while they technically COULD disable CGNAT, it was policy not to do so because (it was implied to me), it is cheaper for them this way. I will, of course, be cancelling our origin broadband account, but I just want to warn you all: don’t get origin if you own a Nintendo Switch and want to play online, or any similar system.”

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Posted 2 years ago

“After the migration to a new internet provider, My internet stopped working and customer service was unable to help me or give me any directions as they do not know enough about the migration and could not fix my issue. That is ridiculous. Terrible customer service.”

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Posted 2 years ago

“absolutely terrible, had been paying $85 a month for several months now, and all of sudden they increase the bill to $114 and then insist that it's always been that”

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Posted 2 years ago

“Abysmal service. Both internet and customer support not worth the time or money. Constant drop outs and told to wait 10-20 days on a service I am already paying for even though they claim in advertisements that they will help with a “smooth” moving service. Claims the minimum was 10-20 days when other companies have told us 2-7. Don’t bother, have already cancelled and organised with another company. Origin to stick to energy.”

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Posted 2 years ago

“Whatever you do DO NOT go with this service! Non stop issues since getting it. I’ve had to take three days out of my annual leave to wait at home for servicemen who come way outside the time frame or no show. Internet is slow and twice now the internet has stopped working all together: the NBN technician came and trampled on all my plants in the front garden and ran over the front shrubs with his van. Also the hotline there is always +1hr wait with sometimes being on hold for 3 hours. NEVER AGAIN!”

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Posted 2 years ago

“We signed up for origin initially very helpful however they could not support any speeds as we live in Cornwall We cancelled and they accepted no further charges 4 month later they have taken £207 from our bank They wont return calls or messages and we would like our money refunded so as far as looking after their customers I feel they don’t care We now have to pay bank charges as they have forced us overdrawn. please Origin sort it”

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Posted 2 years ago

“Have called dozens of times asking them to cancel the phone part of my broadband spoken to multiple people as it hasn’t ever worked since we signed up 7 months ago and they said they would credit our account and cancel it but still have not done that have sent multiple emails and had no help at all Would not recommend them to anyone Power and gas they are fabulous but broadband - they are a joke!”

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Posted 2 years ago

“I have read the other reviews and so much of their experiences have been mine as well. The "it is a problem with NBN", "NBN will call you today/tomorrow', "your modem is the problem, buy our modem', it is the adaptor/router/line. But no one fixes the problem. I am changing tomorrow. I would change now but it is 10.30pm. Origin is supposed to be phoning me (you know, the 'if you would like us to call you without losing your place in the queue, press 1 and hang up' story). I was tempted by the $10 bundle saving. Had internet for 1 week and now have not had internet for 1 week and am hotspotting my phone which has cost me an extra $100, till now. Try any other company, with free modem. It can't be worse............. Origin - you are more than disappointing. You have failed.”

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Posted 2 years ago

“Since the migration I can't watch movies etc on youtube on any device. Takes 5 minutes to load a 5 minute video. I will be changing providers tomorrow. I think Origin's new owners are trying to deliberately destroy the company.”

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Posted 2 years ago

Origin Broadband is rated 1.3 based on 207 reviews