ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THe heated vest was so awesome we decided to oreder the heated gloves. Gloves are awesome too But best of all is the customer service. I ordered the gloves and they were sent via USPS but we don't get service in the mtns of CO, only UPS or Fedex. SO the gloves never made it and were returned. One call to customer service and a new order of gloves were sent imediately via UPS. What a great company”

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Posted 2 months ago

“Life saver while in Iceland.”

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Posted 2 months ago

“While we enjoy many of ORORO items such as jackets, vests, gloves, and socks, we so much appreciate the customer service from this business. Truly first class to work with!”

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Posted 2 months ago

“I received the vest with a defective battery. I had to prove the battery was defective with videos and befoire I could get a replacement bqttery, the whole process took about one month. Poor customer service.”

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Posted 2 months ago

Hi Christine, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance.

Posted 2 months ago

“I thought I ordered a battery with the vest Would u please check”

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Posted 2 months ago

“I live in Kasilof Alaska where the temperatures dip into the negatives. This vest is nice and warm when I go outside hiking, walking or just going outside with my dog. Love my vest”

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Posted 2 months ago

“Happy they stand by their product”

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Posted 2 months ago

“Great customer service and response to needs.”

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Posted 2 months ago

“I have not received all of my order yet! I received one item that came from China by DHL and it got here on time. But the rest of my order is coming from Texas by USPS. That half of the order has been "on its way" for 11 days now! It arrived at the main distribution center of my state 4 days ago and still no update. It says "moving through network, in transit to next facility arriving late" The next facility that it's going to is about 10 miles down the road if that! So it shouldn't take 4+ days to get there. First time customer and may not order anything else again!”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our logistics department for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 2 months ago

“I typically wear a medium, but had to downsize to the small for this vest in order to eliminate a lot of draft and a loose neck. The small is PERFECT! It’s really a superb product.”

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Posted 2 months ago

“I love these jackets!”

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Posted 2 months ago

“I am extremely happy with the service I have received. I will be and have already recommended my friends and family. I will be purchasing more products in the future.”

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Posted 2 months ago

“Love the heated jacket. Even without the battery, I still feel warm. Great product.”

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Posted 2 months ago

“Love my new vest does heat up well. Works better on high. I feel like my arms get cold so it does fit under a light jacket.”

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Posted 2 months ago

“I have a heavier heated coat of a different brand, this golf jacket is way warmer and I love the zip off sleeves”

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Posted 2 months ago

“Compared to my other oem Ororo batteries, the battery after a full charge is disappointing.”

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Posted 2 months ago

“Very comfortable, true to size, and easy to use. My time in hockey rinks and walking the dogs just got much better.”

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Posted 2 months ago

“Being a Ranch girl from Wyoming, I am loving my ORORO. Not only is it an amazing product but amazing customer service.”

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Posted 2 months ago

“I am waiting to hear back from Julie’s team”

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Posted 2 months ago

Hi Warrenie, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“I bought a heated vest for a trip to Boston and NYC in January, because I am always freezing there. It was amazing. My kids were pleased as I was not complaining constantly about being cold. I was even warm on the plane! The vest was to arrive on January 27, we arrived on the 25th. The vest was already there a x my daughter had charged the batteries. Great service! Kathleen Johnson”

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Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews