ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The battery pack is not charging… and I wasn’t able to use it when I needed it the most. Very disappointing. Look for other brands … not reliable at all”

Helpful Report

Posted 2 months ago

Hi Maricar, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. We will try our best to help you resolve this situation.

Posted 2 months ago

“Quality products and good customer service!”

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Posted 2 months ago

“The Ororo vest just purchased has been working great. I am from MN & have been using on walks & outdoor activities in subzero below conditions. I am anxious to wear my new Ororo vest fir more outdoor activities. I also want to say your customer service support was awesome and thank Vinnie for his communication & friendly & professional help during my recent exchange for a larger vest. I recieved a vest for a gift & wasn't right size. Contacted Ororo customer service & Vinnie sent me a return label to ship vest back for larger size. All went smoothly & no cost for exchange and great communication along the way! Thanks all Kent”

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Posted 2 months ago

“It’s a genius way to keep warm. And the customer service is super! I had a problem with my item and they did not stop until they replaced it. They are always very good at giving updates and I really really appreciate it.”

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Posted 2 months ago

“I love my heated nylon vest! It's lightweight and can be dressed up or down. The battery life is good, and I'm glad I ordered two batteries so that one is always fully charged and ready to go. I thought maybe my arms would get cold, but the vest is so warm that it keeps ALL of me warm. Don't forget to order a battery charger--it's not included with the battery.”

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Posted 2 months ago

“Love it ordered the wrong size and customer service was great t work with.”

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Posted 2 months ago

“Warm and cozy!”

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Posted 2 months ago

“Purchased the heated vest for my husband which works as a winter coat in Florida. Battery stays charged for about 3 hours. He loves it and heat helps his stiffness due to Parkinson’s.”

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Posted 2 months ago

“Yolanda was extremely helpful and curteous while helping with my exchange in size, I love my vest-thank you!”

Helpful Report

Posted 2 months ago

“The battery life is not sufficient”

Helpful Report

Posted 2 months ago

Hi Peter, thank you for your review. One of our customer service specialists will get in tough with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“The heated arms are lackluster at best. The Heated back and neck work well but the Heated pockets are a god send. Would recommend less heating elements in the back and redirecting tot he arms or in the case of other jackets to the chest. Over all (as Doug Marciada would say) your jacket is warm”

Helpful Report

Posted 2 months ago

Hi Ben, thank you for your review. We have forwarded your feed back to our product team for further improvements. Please feel free contact us at support@ororowear.com if you need any assistance.

Posted 2 months ago

“works as described. Shipping was quick”

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Posted 2 months ago

“Need better instructions for button operation. I found them to be confusing, not clear.”

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Posted 2 months ago

“The best is perfect for my elderly mom who loves a little extra warmth in the winter.”

Helpful Report

Posted 2 months ago

“I have bought three different kinds of vests a coat and a fleece. The only complaint I ever have is that the battery is so expensive.”

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Posted 2 months ago

“Love it!!! Fast shipping ! Just what I needed and wanted! Will order again . Thank you!”

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Posted 2 months ago

“Wonderful products, both my husband and I have the heated vests! We wore them to the last Buffalo BIlls game and they were a huge part of keeping us toasty warm! He does work from home and spends time at his desk, the vest - set on low - helps him stay comfortable during these coldest days. I highly recommend!”

Helpful Report

Posted 2 months ago

“Ordered a medium heated vest and I received a large heated jacket. Not happy that I have to go through the return process and figure out how to fix the issue.”

Helpful Report

Posted 2 months ago

Hi Isabel, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that you have submitted a return request and we will try our best to help you resolve this situation. Please feel free to contact us at support@ororowear.com if you need any other assistance. We are always here to help :)

Posted 2 months ago

“I had a small problem with my order being received in is entirety. The issue was dealt with quickly and efficiently.”

Helpful Report

Posted 2 months ago

“I ordered extra large gloves and the gloves I got are very tight. I believe they are like a large. I am not going to return them because they’re close enough, but I expected them to be a lot looser given that they are extra large as per your sizing chart.”

Helpful Report

Posted 2 months ago

Hi Jeff, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews