ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I’ve ever experienced. It’s the end of January and I’m still waiting on a new vest since the one I purchased for a Christmas gift was defective.”

Helpful Report

Posted 2 months ago

Hi Jen, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“I like the products, however I'm not sure on the Queen hard warmer. I bought it for barn work when it's sub 20, but my hands do not fit in it with medium weight gloves. I have not tried it with riding gloves yet, and am considering returning it. The quality is fine, but I need to be able to put my hands in it with some level of gloves on, and was worried that the other siz3 would be too bulky for working in the barn.”

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Posted 2 months ago

“Loved the Buffalo gloves. Perfect for sitting through cold football games”

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Posted 2 months ago

“I love my new heated coat!!”

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Posted 2 months ago

“Well made jacket/hoodie. Battery size is nice don’t really notice it in the jacket. Used in 25 degree weather for 6 hours on medium. Going to get another one for my wife.”

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Posted 2 months ago

“My grandson loves his sweater. He wore it the following day after receiving it.”

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Posted 2 months ago

“Very helpful with my battery”

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Posted 2 months ago

“Perfect for stargazing on cold nights”

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Posted 2 months ago

“Excellent customer service. And what a great product. The heat generated is impressive and long lasting. Bought that one for my wife. A golfing version would be welcomed!”

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Posted 2 months ago

“Returned item.”

Helpful Report

Posted 2 months ago

Hi Cheryl, thank you for your review. We are sorry to hear that you have returned the item. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 2 months ago

“Absolutely love this jacket. Not only does it keep you warm. It’s super cute & stylish!”

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Posted 2 months ago

“Great product quick to respond with warranty thanks again for the warm socks.”

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Posted 2 months ago

“I hate the cold, I don't do well. But I need to be outdoors. I'm an Assistant Scoutmaster for a Troop. I'm a boy mom for baseball playing booys. It's a necessity. I needed something to keep me warm. I'm quite happy with my coat. It heats up nicely. I just wish I ordered a smaller size, it's quite big. I wanted to wear layers under it, but it's even bigger than that. Next time I know!”

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Posted 2 months ago

“Bought a vest, too big for me. Tried to exchange for a smaller size, because it was on sale, they refused to exchange. Disappointed.”

Helpful Report

Posted 2 months ago

Hi Brian, thank you for your review. We are sorry if it doesn't fit. It is noticed that the item you ordered is a final sale product. As a reminder, when purchasing this Open-Box/Final Sale item, you agreed to our final-sale policy, meaning it cannot be returned or exchanged. This policy is clearly noted on the purchase page of each Open-Box/Final Sale item. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 2 months ago

“I received my vest for Christmas. I have worn it to clear snow and even to golf! The vest gets nice and warm and stays warm for hours. I especially like the warmth on the back of my neck and in the pockets.”

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Posted 2 months ago

“Nice jacket and works great. Only thing is i ordered a size bigger and glad i did. They run small”

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Posted 2 months ago

“Too hard to put on by myself. The places I need the patch are on my lower back and neck. Unless, my wife is around it is too complicated.”

Helpful Report

Posted 2 months ago

Hi Oran, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 2 months ago

“The heaters work great, but the actual glove design does not work for downhill skiing. The cuff will not fit over a cold weather ski jacket arm, making the glove useless you can get it inside your ski jacket arm. At that point, you cannot easily access the heat control. Customer service was made aware of this problem and did not offer any kind or refund or credit toward a future purchase of a better designed glove. That is bad business. Mark”

Helpful Report

Posted 2 months ago

Hi Mark, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us if you need any other assistance.

Posted 2 months ago

“I like the 7 zone vest I ordered. I have a question regarding equipment for charging. I sent a message on the website and have left two messages on the phone, since the recording says you are always to busy to pick up. Not happy with customer service, but so far am liking the vest.”

Helpful Report

Posted 2 months ago

Hi Colleen, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further.

Posted 2 months ago

“Great quality quick service I recommend everyone !!”

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Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews