ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th March 2025

ororowear.com 5 star review on 15th February 2025

Yvette N

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a coat for my wife after I have had a Ororo vest and coat. But I ordered the wrong size. I can tell you that exchanging could not have been easier and more hassle-free. Excellent products and incredible customer service.”

Helpful Report

Posted 2 months ago

“I bought a vest and for some reason the battery wasn’t charging as it should ! I made a call to the company and they explained what may be the problem and sent me a gift certificate to get what I may need to fix the problem! I had my doubts but this worked and the problem was solved! Thank you so much Ororowear! Love my vest! Will be wearing this many times”

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Posted 2 months ago

“I purchased a long coat and it arrived just in time for the frigid weather we were having. I was able to be outside and stay warm. It’s wonderful.”

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Posted 2 months ago

“Very responsive customer service. When my battery failed, they were quick to replace it. I love my ORORO vests! Best purchase I ever made!”

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Posted 2 months ago

“You guys are awesome! Thank you so much I accidently ordered the wrong sizw and calked right back and yougot it exchanged to the right suze before shipping it! What a blessing you all are! Thank you again Kyoko/Joyce”

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Posted 2 months ago

“Love the jackets, vest and gloves purchased! All products are top notch!!! A definite buy!”

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Posted 2 months ago

“I love everything I bought and everything fits as it should.”

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Posted 2 months ago

“Love all your heated gear, but I would definitely prefer heated pockets in the jacket!”

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Posted 2 months ago

“Very warm and comfortable jacket. Not a bad price.”

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Posted 2 months ago

“Gloves look ok but too small. I thought 2XL would be big enough but not so. I'll give them away as a gift.”

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Posted 2 months ago

“I love your products!”

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Posted 2 months ago

“We had delivery problems with our order; but, CS responded promptly & kept us informed.”

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Posted 2 months ago

Hi Shirley, thank you for your review. Sorry for the unhappy shopping experience. Please feel free to contact us if you need any assistance. We are always here to help :)

Posted 2 months ago

“Right now I have to rate my experience as 1 star, because even though ororo received my return item in perfect condition which has been acknowledged, ororo has not shipped out my replacement item yet, and it has been almost 2 weeks. Will revise this review if/when I get my replacement vest.”

Helpful Report

Posted 2 months ago

Hi Ralph, thank you for your review. It is noticed that the replacement is on the way to you and we believe it will arrive soon. Please feel free to contact us at support@ororowear.com if you need any further assistance.

Posted 2 months ago

“Product is good, but was disappointed when the wrong product was shipped to me (I received a woman's vest instead of the men's vest I ordered) and had to go through the hassle of exchanging it.”

Helpful Report

Posted 2 months ago

Hi Leslie, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our team for further improvements. Please feel free to contact us if you need any other assistance.

Posted 2 months ago

“This is my 2nd pair of gloves. The new battery lasts so much better than the original design. It is a bit difficult to wedge the battery into the glove pocket, however it is well worth it!!!!!”

Helpful Report

Posted 2 months ago

“The first jacket I ordered was too small. This was alos the case for a friend who odered a jacket, so I believe the sizing runs small. The return for an exchange was easy. I was emailed a return shipping label, and dropped off the package. I was able to track the return shipping and Ororno notified me when they recieved the returned item. The larger sized jacket was shipped out quickly. The new jacket fits well, but I haven't used it yet because there has been an unusual streak of very warm weather in the 30's/40's and I don't need a heated jacket for those temperatures. But colder weather is on the way!!!”

Helpful Report

Posted 2 months ago

“I live in the mountains of Colorado and on those super cold days the heated vest and gloves are a must. I can’t imagine life without them. I even use the vest while I’m doing my warmups before my workout. Just gives that extra warmth and heat I need to get my body ready to move. Best purchase ever.”

Helpful Report

Posted 2 months ago

“I have been waiting to hear back from you for a few days now. I have to exchange my Electric vest and long for one the right size to come. Please tell me how to do this.”

Helpful Report

Posted 2 months ago

Hi Mary, thank you for your review. It is noticed that one of our customer service specialists is helping you with the exchange process. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“the website has a lot of information and products. Decent descriptions and info. Some of the product descriptions, though, have not given adequate information. Sometimes it is a little difficult to find what Im looking for, but a decent website. Frustrating sometimes, as when product offerings change price when they are put into the cart. a few calls to customer service have been required to try and work these issues out. Though customer service can't always figure it out, the have been helpful and sincere in their efforts”

Helpful Report

Posted 2 months ago

“Purchased for a friend. She is always cold and thought this would be nice for her to have on hand whenever needed. She was very pleased and I don't think she took it off for hours, even inside her home. Size fit her perfectly and I loved the fabric and cut for her.”

Helpful Report

Posted 2 months ago

ororowear.com is rated 4.3 based on 996 reviews