ororowear.com Reviews

Name: ororowear.com
Rating: 4.30

4.3 Rating 996 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like my vest though I did find it ran a bit small per the measurements. I love love love the heated option and pockets but the time for my battery pack had never reached what it says for the three levels, hence the 4 out of 5 above.”

Helpful Report

Posted 1 month ago

“Luke, with customer service, was very helpful in getting me a replacement battery for my vest! He responded promptly and ensured I got what I needed.”

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Posted 1 month ago

“Customer service responded quickly and answered all my questions. Everyone I spoke with on the phone was patient, helpful and understanding of my needs. I would recommend your products to anyone interested in being more comfortable in the cold.”

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Posted 1 month ago

“I have heated gloves, a heated vest, a heated vest coat, and a heated vest parka. I absolutely love the Ororo brand but for some reason, my heated vest jacket would no longer heat up. I’ve had it for years. I contacted Ororo customer service and I cannot tell you how happy I am with their customer service. They completely replaced my old five-year-old heated vest with a new one I have never worked with a company that provides such excellent customer service. Their products are amazing. I love my best.. Everybody loves it and I’ve bought several other ones for everybody in my family. it’s the best thank you.”

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Posted 1 month ago

“I had to return my vest twice after using the heating element less than 3 times each vest. I left the charging cable in the second vest by accident. Instead of ORORO sending my charger back to me, they were going to charge me for a new one.”

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Posted 1 month ago

Hi Kathryn, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please let us know if you need any other assistance. We are always here to help :)

Posted 1 month ago

“Purchased a for my mother-in-law; she loves it and perfectly sized!!”

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Posted 1 month ago

“Ororo has a quality product and the company delivers first rate service. I, without hesitation, recommend their products and the company!”

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Posted 1 month ago

“I bought the vest and battery together. The vest worked great but the I tried to charge the battery from it took around 8 hours. However ororo customer service was really workable and sent me a new one and it has been working great for me.”

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Posted 1 month ago

“A little snug but the warmth out weighs The snug fit. won't be able to wear a hoodie underneath of it.”

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Posted 1 month ago

“Nice and warm! Perfect for the ice rinks!🏒”

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Posted 1 month ago

“Excellent customer service. Very responsive. Products are good and well made.”

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Posted 1 month ago

“I am extremely impressed with the assistance that I received from Karen. She quickly answered my inquiry and greased the skids so that my return and reorder were processed in the least amount of time. Was so impressed that I proceeded to order a vest for myself Thanks for such competent and friendly assistance Tom Patterson”

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Posted 1 month ago

“CUSTUMER SERVICE WAS VERY HELPFUL. I WAS DEALING WITH CANNY ABOUT AN ISSUE I WAS HAVING AND SHE WAS AWESOME! THANK YOU CANNY”

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Posted 1 month ago

“Ordered these to replace one of original ones. Lasted only 3 months would not charge. So far the are working fine.”

Helpful Report

Posted 1 month ago

“Loved the golf jacket!! Ordered the vest for a birthday present for a friend. Great quality and fit.”

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Posted 1 month ago

“Not good customer service. Returns and exchanges difficult and costly. Not worth it”

Helpful Report

Posted 1 month ago

Hi Todd, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 1 month ago

“The communication with customer service was the gold standard. Lavinia was a great help. Thanks again”

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Posted 1 month ago

“Very good product But t does what is said”

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Posted 1 month ago

“Customer service AWSOME. Needed to exchange jacket for a different size. Issue resolved and waiting on exchange now.”

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Posted 1 month ago

“My fingers did not get cold during the last two 15 degree F. snow removal from my driveway & sidewalks. However, the mitten cuffs were too small to fit over my coat cuffs so my hands could not get all the way into the mittens. But they did not get cold. Also, the connections could be ramped up in quality. But they worked. The main thing is that my fingers did not freeze during snow removal and that was what I was hoping for.”

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Posted 1 month ago

ororowear.com is rated 4.3 based on 996 reviews