ororowear.com Reviews

Name: ororowear.com
Rating: 4.24

4.2 Rating 340 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fit was great. Good fabric. Enough room to put over a sweatshirt. I’m anxious to try the heating elements.”

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Posted 3 months ago

“Love ororo products! I actually received the wrong size and they already shipped me a new one!”

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Posted 3 months ago

“Like my best so wanted to try jacket.”

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Posted 3 months ago

“Asking me to review a product before I have received it is just stupid. When I receive the products and use them I might be willing to review it.”

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Posted 3 months ago

“Great vest but no Battery how's that work”

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Posted 3 months ago

“Absolutely love the vests. Can't live without them. Was shocked to find out after ordering that my vest was shipping directly from China -- so who knows when it will be here because there were no expectations set ahead of time. Makes me wonder if I should have ordered from one of their other retail partners so I'd get it in a timely fashion.”

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Posted 3 months ago

Hi there, sorry for the poor shopping experience. We ship our orders from different distribution centers in the United States, Canada, China, Europe, or Australia based on the inventory and the buyers' location so they can get it at the earliest. In general, the package will arrive in 3-5 business days. Please email us at support@ororowear.com if you need any further assistance.

Posted 3 months ago

“It was an overall positive experience. Only negative unable to reach Ororo by phone re code refund.”

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Posted 3 months ago

Hi Irene, thank you for your review, and we apologize for the unpleasant shopping experience. Our customer service representative has reached out to you and arranged a refund for you. More feedback or any questions, welcome to drop us a message at support@ororowear.com.

Posted 3 months ago

“We have loved everything that we get from your company.”

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Posted 3 months ago

“My favorite All winter.and Fall.”

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Posted 3 months ago

“Awesome company! Great products and great customer service!”

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Posted 3 months ago

“The very best company for heated gear!”

ororowear.com 5 star review on 27th August 2024

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Posted 3 months ago

“I purchased a med long women's jacket from the final sale section and when the item came, the back of the jacket is not even and I know when the purchase was made that it not returable, but, I was still very disappointed that the workmanship and the quality control is so poor. this is the first time that I brought item from Ororo and I will never buy anything from them anymore.”

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Posted 3 months ago

Hi Cynthia, thank you for your review, and we apologize for the unpleasant shopping experience. We can totally understand your frustration about the jacket, this is definitely not what we expect. No worries, our customer service representative will reach out to you soon to collect more information and provide further assistance.

Posted 3 months ago

“Customer service helped correct my error in ordering!! Thanks sooo much for quickly correcting my mistake & getting my order I wanted at a great price: )”

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Posted 3 months ago

“Your company was very easy to get what I wanted at a good price. Customer service was very helpful to me as well.”

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Posted 3 months ago

“I love the product and have 2 coats already but something happened when ordering my sleeveless jackets that has never happened before on any site. I ordered 1 men’s red jacket and 1 ladies blue jacket. I distinctly remember ordering the blue under the picture of a lady. When the order was processed, the wording said I ordered 2 men’s jackets and these were outlet jackets and non refundable. Never knew I needed to be very careful when using your outlet site. I will not be ordering anything again from Ororowear.”

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Posted 3 months ago

Hello Sue, thank you for your review, and I am sorry to know the size doesn't fit you. But the item you purchase are two men's vests. The item you purchased is the open box item, which is a final sale item and is not eligible for returns or exchanges. Here is the policy for your review - https://www.ororowear.com/pages/returns-exchanges If you need any further help, don't hesitate to contact us at support@ororowear.com.

Posted 3 months ago

“I think you should think about your checkout process Hate going through shop to complete purchase Need to find a way to use multiple cards In my case I had a rewards card I wanted to use but could not because the transaction was more then my reward card was for and your system only will run 1 card Also customer service is not very helpful and is limited what they can do”

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Posted 3 months ago

Hi James, thank you for your review, and we apologize for the unpleasant shopping experience. We will forward your feedback for improvements to our team. If you have any other questions, feel free to drop us a message at support@ororowear.com.

Posted 3 months ago

“Very good products, they work and perform as advertised; so the quality is first rate. New, popular colors are now being offered which is nice. They also get an A+ on customer service. They go way above and beyond whenever possible. I have purchased several items from Orono and will continue to do so.”

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Posted 3 months ago

“HAVENT RECIEVED YET.”

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Posted 3 months ago

Hello Diane, thank you for your review, and we apologize for the unpleasant shopping experience. Your order was placed 3 days ago, and typically, delivery takes 3-7 business days. We appreciate your patience during this time and will continue to monitor your order. If you need any further help, welcome to email us back at support@ororowear.com.

Posted 3 months ago

“So could'nt ask for more. Easy shopping great selection user friendly web site and very prompt updates and very efficient shipping. Looking forward to the jacket. First time using a heated garment.”

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Posted 3 months ago

“Everyone in my family and extended family love our Ororo jackets. We just got our daughter the vest to wear for school. She immediately put it on and it fits her so well. The quality is exceptional, the battery lasts all day, and we love the look and feel of the jackets. Really well made!”

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Posted 3 months ago

ororowear.com is rated 4.2 based on 340 reviews