ororowear.com Reviews

Name: ororowear.com
Rating: 4.26

4.3 Rating 1,889 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 12th December 2025

375

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 2 pairs of heated gloves. One pair for my wife and I. One pair fit perfectly, the other I could hardly pull on despite suggesting a loose fit per the sizing chart. Pair was returned for exchange. Still waiting for return shipment.”

Helpful Report

Posted 2 months ago

Hi Wayne, thank you for sharing your feedback. We’re sorry the first pair didn’t fit as expected, but we hope the replacement gloves will be a perfect fit for you. Thank you for your patience and for choosing ororo!

Posted 2 months ago

“Great products and awesome customer service.”

Helpful Report

Posted 2 months ago

“I was hoping to feel like I had a heated blanket wrapped around me with this jacket but I was very disappointed. At best, the jacket gets luke warm on either the chest or the back, not at the same time though. Even on the highest setting with a fully charged battery pack it’s only a very luke warm feeling. Honestly, it’s not worth the money as I’m sure there’s better working jackets on the market.”

Helpful Report

Posted 2 months ago

Hi Kayla. We’re sorry to hear the jacket didn’t feel as warm as you expected. The heating zones are designed to warm both the chest and back at the same time, so we’d like to help make sure everything is working properly. Our customer service team has already reached out to assist you and will do their best to help resolve this for you.

Posted 2 months ago

“I gave this jacket to my wife as a gift. It worked out of the box with the charge that came with the battery. She was very happy with it. However the battery doesn’t recharge. She hasn’t been able to use it since the first time. She has contacted Ororo and has submitted all the required information but we have not received a replacement nor has she heard anything back. Ordinarily I would wait on my review but ororo sent me an email asking for my review so here it is.”

Helpful Report

Posted 2 months ago

Hi Michael. We’re sorry for the delay in getting this resolved. We completely understand how disappointing it must be, especially after your wife enjoyed the jacket at first. Our customer service team will be reaching out to you shortly to help resolve the battery issue. We truly appreciate your patience and understanding.

Posted 2 months ago

“Great company, great product, great customer service. I had a problem with my order (my fault, not theirs) and they worked quickly and professionally to address it for me.”

Helpful Report

Posted 2 months ago

“I’m so happy with my recent ORORO Wear order! The Bodhi Unisex Summer Garden Clogs are super comfy and lightweight — perfect for both indoors and outdoors. The soft lining makes them extra cozy! The TechTrail V-Neck Performance T-Shirt feels amazing on the skin — breathable, stretchy, and perfect for workouts or casual wear. And the Redfern Camping Tote Bag is stylish yet practical — I love how spacious and durable it is. Overall, everything looks great together and feels high-quality. ORORO never disappoints! 💚”

Helpful Report

Posted 2 months ago

“Misleading advertising and non responsive customer service.”

Helpful Report

Posted 2 months ago

Hi Jen, we're sorry to hear that you feel our product and customer service did not meet your expectations. We aim to provide accurate information and helpful support, and your feedback is invaluable in helping us improve.

Posted 2 months ago

“Game changer!”

Helpful Report

Posted 2 months ago

“These vests are great! I have one, but needed a different size. I saw they were on sale, so immediately jumped on it! Theyre very well made and heat up great”

Helpful Report

Posted 2 months ago

“I purchased the Unisex Shell Gloves in large, to go with the medium sized Glasgow Liner Gloves I'd purchased a year ago. I'm glad I purchased the shell gloves a size larger, as the medium liner fit perfectly in side the shell. The gray color was slightly darker than I expected from the pictures, but that is okay with me. Just glad there were options aside of black.”

Helpful Report

Posted 2 months ago

“Product seems to run large. I had to return my XL for a large.”

Helpful Report

Posted 2 months ago

“These are comfortable, but have a very high base, much like a 1 inch platform. I purchased two pairs for use in the yard, but tripped over my feet for a while, until I got used to them. Overall, they are great for the price.”

Helpful Report

Posted 2 months ago

Hi there, we’re sorry to hear the design didn’t meet your expectations. The raised base is meant to add durability and support, though we understand the comfort can feel different for everyone. We really appreciate you sharing, and we will keep it in mind for future improvements.

Posted 2 months ago

“Appears to be a Lovely jacket but it doesn't fit properly. I understand the open box policy BUT NEVER again because no exchanges. I would be happy with no refund but you can not even exchange. So it will sit in my closet waiting for the next goodwill donation.”

Helpful Report

Posted 2 months ago

Hi Charlene, thank you for sharing your feedback. We’re sorry to hear the fit didn’t work out for you, and we truly understand your frustration regarding the open-box exchange policy. We appreciate you taking the time to share your thoughts — your comments about the policy will be shared with our team for careful consideration as we continue improving the shopping experience.

Posted 2 months ago

“Love the fit of my new heated jacket!”

Helpful Report

Posted 2 months ago

“Newer battery doesn't last as long as the older version. Disappointing.”

Helpful Report

Posted 2 months ago

Hi Nicole. We’re sorry to hear the new battery didn’t meet your expectations. The performance of our newer batteries is designed to remain consistent with previous versions. Our customer service team will be reaching out to help troubleshoot and make sure everything is working properly. Thank you for your patience.

Posted 2 months ago

“This will be the second Ororo apparel I have purchased, but this one is a gift for a friend. It appeared they run slightly small so I'm just hoping it will be the right size. The first one I bought appeared to small, even though it was a large women's so I opted for the extra large when I retuened the original one. The process for exchange went very well. I'm hoping I have the correct size, as the next time I see her the 30 day return will not be valid.”

Helpful Report

Posted 2 months ago

Hi Roger, thank you for your continued support and for choosing ororo! We’re glad to hear that your exchange experience went smoothly. If you need any assistance or have any questions, feel free to reach out. We’re here to help!

Posted 2 months ago

“Ordered a new battery for my 4 year old vest. Received it within a week, charged it up and it works great. Thanks to ORORO.”

Helpful Report

Posted 2 months ago

“I never got my two ten dollar gift cards from my order ?”

Helpful Report

Posted 2 months ago

Hi Lena, thank you for reaching out and letting us know. We’re sorry for the inconvenience — our customer service team will contact you shortly to verify your order details and help resolve this for you.

Posted 2 months ago

“Second vest I have purchased for the up coming fall motorcycle season. ORORO heated vest and jackets are great for cooler days. Ordered a back up battery but it somehow did not ship with the main order. Customer service was quick to correct the mis-shipment and I recieved my second battery within a few days👍”

Helpful Report

Posted 2 months ago

Hi Jeff, thank you for sharing your experience! We’re delighted to hear that you’re enjoying your ororo heated vest. We’re also glad our customer service team was able to quickly resolve the shipping issue with your backup battery. Your support means a lot to us — wishing you many warm and comfortable rides ahead!

Posted 2 months ago

“Recently I purchased my 7th heated vest as yet another gift amongst friends and family... So obviously I'm sold on how good they work!”

Helpful Report

Posted 2 months ago

ororowear.com is rated 4.3 based on 1,889 reviews