Orranje Performance Ltd Reviews

Name: Orranje Performance Ltd
Address: Unit 7-8 Riverside Industrial Estate, Power Station Road, Rugeley, Staffordshire
Rating: 4.97

5.0 Rating 3,485 Reviews

100 %

of reviewers recommend Orranje Performance Ltd

About Orranje Performance Ltd:

Created for MINI enthusiasts by MINI enthusiasts who have a strong desire to bring top quality performance and styling products to the MINI market. Orranje offer quality and affordable parts, with an aim to help you build your ideal MINI.

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info@orranje.co.uk

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Orranje Performance Ltd 5 star review on 14th January 2025

262

Anonymous

Anonymous // 01/01/2019

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“Ordered scorpion non res exhaust, took just over a week to arrive , due to covid-19 . Well done to all for still being able to get my delivery here. Thankyou .”

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Posted 4 years ago

“Asked for replacement airtec £10 expansion tank cap under warranty as it was faulty.My god made me feel that i was on trial giving evidence. I paid £150 for tank but was questioning the experience of mechanic, my knowledge, to send pictures of coolant pouring from my new rebuilt engine at a cost £8000 but wasnt interested if this would cause over heating issues and damage to new rebuilt engine for a picture !!!!..Needs training in customer care and not treat them as incompetent. Also to fulfill warranty for customers and not make feel like they have to beg or stand trial for a £10 faulty under warranty cap !!! Will take your money but then be unhelpful reagrding warranty issues and basically treating you as a liar..Be aware of the other side of this seller...Ill be buying from a more professional company.Showed this company and 40 years experience mechanic the emails and they couldn't believe this sellers treatment to a customer.Spent alot of money with this seller but never again after this experience..Beware !!!Also calls you rude when you speak to him as an adult but treats you like an uneducated child !!”

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Posted 4 years ago

Hi Peter, As we tried to explain, when claiming for a replacement part under warranty, it is normal for the supplier to ask what the fault is, and how the fault was determined by yourself or mechanic. This allows the manufacturer to determine if it is a valid warranty claim, and if it is, they can replace or repair the part, and make necessary changes if required to ensure the same issue doesn't happen again to you or other customers. Unfortunately "it is faulty" doesn't provide sufficient information, and doesn't help us or the manufacturer to determine what the fault is, and how to resolve it. As the product in question is made up of two components; the expansion tank and the tank cap, we wanted to ensure that it was definitely the cap at fault, and not the tank, or any other issue, which is why a replacement cannot just be sent out in the hope it will solve a vague issue. When we asked for more information, you were extremely reluctant to provide any further details, so we explained why we required them, and asked questions to try and determine what the fault was. We did not ask you to "send pictures of coolant pouring from my new rebuilt engine", but asked for pictures of the fault if it was clear, as at this point we had no idea what the issue was. When you finally confirmed that the cap would fail under pressure, we asked what pressure it was tested to, as cars with expansion tanks are designed to release overpressure through the cap, to protect more expensive components within the cooling system. If the cap was releasing pressure at a higher value than what the MINI cooling system is designed to hold, then the cap was doing it's job correctly. If this value was lower, then of course the cap was at fault, and would be replaced under warranty. The reason ourselves and manufacturers ask for information, and offer such advice as the above, is that many parts are fitted by customers or mechanics that aren't used to MINIs, so sometimes warranty claims can be down to issues with other parts, the incorrect fitting of parts, or requiring more information on why parts act like they do. At no point were we treating you as incompetent or a liar. Throughout our lengthy conversation, we were being completely professional, even though we were being subjected to rude and passive aggressive responses. To say we were being unhelpful is slightly confusing, considering our website and out of office states that we are away on maternity and paternity until the 6th April, yet we were replying to every email within minutes of us receiving them. It is very odd for someone to be so defensive and reluctant to provide information when we are trying to help them, and when we spoke to Airtec, they also confirmed that they were having difficulty trying to help you too. Putting all this aside, we acted as we always would, and raised a warranty replacement with Airtec once sufficient information was provided. We advised you of this, yet disappointingly received no thanks from you, and only a request for us to never contact you again. The replacement will still be sent to you from Airtec, and we hope this will solve your issues. Regards, Oli

Posted 4 years ago

“Ordered cam that was out of stock and needed shipped to the United States. Cam arrived safely in extremely well-put-together package. The cam was triple wrapped in paper, foam, and bubble wrap. The box was also triple packaged in cardboard, plastic and tape. There was no way this cam was going to get damaged in shipping. Very happy with the performance of this cam now that it's installed. Price was almost half of the cams I was considering from inside the US - including shipping. Will definitely us Orranje Performance in the future.”

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Posted 4 years ago

“Always great service. Everything I’ve bought always arrives within a few days. Highly recommend.”

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Posted 4 years ago

“Great speedy service as usual great products”

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Posted 4 years ago

“First time customer and more than impressed ! Super fast next day delivery. Great communication throughout the purchase even though mine was a low value item. Will be using Orranje Performance again !”

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Posted 4 years ago

“This order was my first from Orranje and I can honestly say it was a great experience. I spent some time online with Oli discussing what I was trying to achieve and what I wanted and he was very helpful even with no promise of a purchase at the end. His support and his backup to issues with deliveries is why I will definitely use him again!”

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Posted 4 years ago

“Always on time and always there to help. Well packaged parts with a little something extra. The parts are detailed well on the site really easy to make an order and decision. Always happy and peace of mind using orranje. Thanks Asif”

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Posted 4 years ago

“Perfect service and products as always”

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Posted 4 years ago

“Perfect service and products as always”

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Posted 4 years ago

“Perfect service and products as always”

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Posted 4 years ago

“Thanks guys, Ordered one day, arrived the next (including the Haribo treats) hahaha. Installed and working so no issues from start to finish - highly appreciated”

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Posted 4 years ago

“Spot on, superb service as always. Cheers Lads”

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Posted 4 years ago

“Oli Is grate to deal with”

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Posted 4 years ago

“amazing service and company as always”

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Posted 4 years ago

“Tip top as always”

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Posted 4 years ago

“Excellent service once again from one of the best knowledgable mini retailers in the business”

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Posted 4 years ago

“Excellent as always”

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Posted 4 years ago

“First time using Orranje, very impressive service and correspondence. Would defiantly recommend and will be ordering again soon.”

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Posted 4 years ago

“Very good and prompt communications”

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Posted 4 years ago

Orranje Performance Ltd is rated 5.0 based on 3,485 reviews