Orranje Performance Ltd Reviews

Name: Orranje Performance Ltd
Address: Unit 7-8 Riverside Industrial Estate, Power Station Road, Rugeley, Staffordshire
Rating: 4.97

5.0 Rating 3,475 Reviews

100 %

of reviewers recommend Orranje Performance Ltd

About Orranje Performance Ltd:

Created for MINI enthusiasts by MINI enthusiasts who have a strong desire to bring top quality performance and styling products to the MINI market. Orranje offer quality and affordable parts, with an aim to help you build your ideal MINI.

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info@orranje.co.uk

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Orranje Performance Ltd 5 star review on 6th January 2025

261

Anonymous

Anonymous // 01/01/2019

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“Great communication fast delivery”

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Posted 2 years ago

“Excellent service as always.”

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Posted 2 years ago

“Fantastic service from Oli and the team at Orranje as always. It always surprises me how fast the delivery is!”

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Posted 2 years ago

“Faultless as always!”

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Posted 2 years ago

“As ever, exceptional service, great communication and speedy delivery.”

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Posted 2 years ago

“Delivery was superfast, parts packaged well. Great service from Oli & the team”

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Posted 2 years ago

“Site kept crashing so wouldn’t let me pay plus I’ve waited 5 days from DHL to get delivered. Still couldn’t deliver it so drove 40 miles there and 40 miles back to get my parts..notified orranje about it and not a single response. Won’t be ordering from them again.”

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Posted 2 years ago

Adam, When you say the site kept crashing, the error shown was that payment authentication failed on your card. This is due to our payment integration not supporting '3D secure authorisation' which we explained on live chat. Our temporary solution is to choose the PayPal option, followed by 'Pay with debit or credit card' to allow you to make payment via PayPal, without a PayPal account. This is the solution we offer customers who also hit this issue, and who are happy to follow our recommendation to finish placing their order. However you found it difficult to follow the steps provided, and aimed derogatory comments towards us, and even though your attitude was less than pleasant, we still assisted minute by minute until you were able to make payment and place your order. In hindsight, we should have ceased communicating with you at this stage, and asked you to shop elsewhere, however we understand it can be frustrating when there are issues placing an order, so we put this down to frustration rather than a toxic personality trait. In regards to your comment about the delivery issues, we weren't aware of these issues until you left a negative review at 12:26 on 6th September, 49 minutes after you messaged us at 11:45 with *obscene language directed at Orranje* about the issues you had. As noted on the top of the site, and on out out of office notification, we were closed on 6th September, however we did break our holiday to reply to you at 12:55 on the same day. To say that you notified us and we did not respond is unfair, as to allow only 49 minutes to reply, on a day that we were closed, is really not long enough, especially considering our previous conversations where we had replied within seconds. Allowing sellers a reasonable amount of time to respond is only fair - in comparison, when we were messaging your @ajc_detailing_co business Instagram account to assist with your payment issues, it took you over 1+ hour to reply to our messages, after we replied to you within seconds. To comment on the DHL delivery issues you have raised in your review, here's a breakdown of your order; 01/09/22 Thursday 16:42 - Order placed, outside of office hours 02/09/22 Friday 10:47 - Order shipped, with delivery due on 05/09/22 Monday 02/09/22 Friday 17:44 - You re-scheduled the delivery to be left at a Local Parcel Shop 02/09/22 Friday 17:44 - You re-scheduled the delivery to be collected from the DHL Depot 06/09/22 Tuesday 13:38 - You collected the parcel I'm not sure where the issue lies, as the tracking clearly shows you had control over the delivery, and chose to collect it from the depot, rather than wait for delivery. However, as noted in the tracking email, we ask that customers contact us on the rare occasion that there are issues with orders or deliveries, and we will assist straight away. We strive on for excellence in customer service, and will always do everything we can to resolve any issues - we've even sent taxis to collect parcels when couriers have had delays during strikes, COVID, and bad weather. In this instance I believe this review is very unfair. Considering your negativity and obscene language used towards Orranje, we have offered to collect the items from you for a full refund, but you have declined this. We would rather you accept this offer, as we would prefer not to sell to customer's such as yourself - we have a zero tolerance for abusive language, and will close accounts and cancel orders in such instances. An employee in a high street shop would not expect such language to be directed at them, and the same applies to online sellers too. We just wish we could review customers, to warn other sellers of vile language and attitudes. Regards, Oli

Posted 2 years ago

“Spot on service 👌”

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Posted 2 years ago

“Always good to deal with.”

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Posted 2 years ago

“Excellent service as usual”

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Posted 2 years ago

“Excellent service as usual.”

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Posted 2 years ago

“Orderd the stealth cold air intake got email telling me when it would be deliverd couple days later it was here fitted perfect an sounds unreal great service great product 👌”

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Posted 2 years ago

“Wonderful service - every time.”

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Posted 2 years ago

“Very quick delivery, easy website to move through. Will be ordering more.”

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Posted 2 years ago

“Quick dispatch and quick delivery of my gasket kit. Very pleased. Thank you.”

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Posted 2 years ago

“Arrived on time, nice and hassle free as always. Guys at Orranje always make sure to respond to emails/messages asap! 5 stars ⭐️”

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Posted 2 years ago

“Great service and delivered promptly. Won't hesitate to shop here again.”

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Posted 2 years ago

“I ordered an aux belt for my R56 Cooper S as the old one was worn and making a really bad sound (some liken the sound to the cam chain). It was posted straight away at no cost and packaged well. It was also the best price I could find. Very happy and would highly recommend Orranje. :)”

Orranje Performance Ltd 5 star review on 30th August 2022

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Posted 2 years ago

“Really pleased with purchase. Speedy delivery and good quality. Orranje respond quickly to Emails. One of the best companies I’ve dealt with.”

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Posted 2 years ago

“Very helpful. Competitive pricing. Quick delivery.”

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Posted 2 years ago

Orranje Performance Ltd is rated 5.0 based on 3,475 reviews