Orranje Performance Ltd Reviews

Name: Orranje Performance Ltd
Address: Unit 7-8 Riverside Industrial Estate, Power Station Road, Rugeley, Staffordshire
Rating: 4.97

5.0 Rating 3,484 Reviews

100 %

of reviewers recommend Orranje Performance Ltd

About Orranje Performance Ltd:

Created for MINI enthusiasts by MINI enthusiasts who have a strong desire to bring top quality performance and styling products to the MINI market. Orranje offer quality and affordable parts, with an aim to help you build your ideal MINI.

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info@orranje.co.uk

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Orranje Performance Ltd 5 star review on 14th January 2025

262

Anonymous

Anonymous // 01/01/2019

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“Everything perfect Thanks Oli”

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Posted 4 years ago

“Very quick to reply and very knowledgeable about all things mini. Which helped a lot”

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Posted 4 years ago

“Oli is someone who knows his onions and of course Minis back to front. Very responsive when emailed to check part details and specifications. If you need any performance parts for your Mini, and of course you will, then Orange comes highly recommend.”

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Posted 4 years ago

“Orranje have been a pleasure to deal with and I would fully recommend them to anyone looking for quality parts.”

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Posted 4 years ago

“Brilliant service great communication & fast delivery highly recommended.”

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Posted 4 years ago

Hi Alistair, Thank you for your review. Was there anything we could have done to receive the full 5 stars? I can see that we delivered your order in 20 hours and 4 minutes after ordering 😄 23/04/20 13:33 - Order Placed 24/04/20 09:37 - Order Delivered Many thanks, Oli

Posted 4 years ago

“Great service”

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Posted 4 years ago

“First Time Using Orranje. Can honestly say won’t be my last, excellent service and delivery. Thank you 👌🏻🤘🏻”

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Posted 4 years ago

“Excellent customer service and products. I would certainly recommend to anyone.”

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Posted 4 years ago

“Great communication and prices with a fast service with quality good 5*”

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Posted 4 years ago

“Great service, Oli very helpful. Very prompt delivery despite lock down Will be back for more mini bits soon.”

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Posted 4 years ago

“Great item Oli thank you 😊. Very quick delivery only ordered it Thursday Morning.”

Orranje Performance Ltd 5 star review on 24th April 2020

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Posted 4 years ago

“Came here after reading nothing but positive reviews on social media and the forums and they do not disappoint. Any issues (very rare) have been resolved super quick. Oli provides great customer service and high quality products, so what's not to like”

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Posted 4 years ago

“Best selection of performance parts for minis”

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Posted 4 years ago

“Ordered a Belt Tensioner, Idler Pulley and Gates Belt from Ollie, parts arrived perfectly packaged and super quick. My fault I ordered the wrong belt size, all it took was a short email to Ollie explaining I made the mistake, no problem at all... Ollie was more than happy to send me out the right sized belt, which practically arrived the next day. Great customer service as always and a speedy delivery 10/10.”

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Posted 4 years ago

“I've ordered from Orranje a few times now and always had great service. They're very helpful with any questions and always happy to help you find the right parts for your car.”

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Posted 4 years ago

“Unfortunately after ordering my sump guard oli emailed to apologise as it had just gone out of stock, very nice assisted with original reset of password no issues just awaiting restock and obviously extra haribo for the inconvenience if allowed under the present climate 🇬🇧”

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Posted 4 years ago

“10 outta 10 throughout. Crazy going anywhere else for high quality mini parts”

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Posted 4 years ago

“Ordered on Friday delivered on Tuesday amazing delivery turn around, and we are going through the toughest time in our existence. Quality product thank you”

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Posted 4 years ago

“Brought two Ultraguage's from Orranje end of Oct19, when I unboxed them one had a cracked screen, I msg them before Christmas where they asked me to return the damaged one for a replacement which I did, but this was sometime after due to Christmas/Holiday Aboard/illness (Covid 19). Anyway someone at their address had signed for the item but they claimed it was none of their staff and refused to offer me a replacement or refund, as this was over 90 days I could not claim from Paypal and as I only sent it 1st class signed for (as it was broken) the most I can get back from Royal Mail is £20. I won't be using Orranje again and have complained direct to Ultraguage about this, had this been my own company I would have taken it on the chin it's not a lot of money it's more about the principle of looking after your customers. If you want an Ultraguage just buy direct from them in the states, may cost a few extra £ but at least you know you'll be looked after should you have any problems.”

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Posted 4 years ago

Hi Jonathan, We are sorry you feel that way, but as we have explained, the item wasn't delivered back to ourselves, or our business neighbours, so we do not know where you sent it and who signed for it. As it hasn't been returned back to us, we cannot replace or refund the iten - this would be same for any business you return a product to. We understood it must be frustrating for you that you did not insure the item with the courier, and the item has been lost, so we offered a goodwill gesture in the form of a discount on another one - something we did not have to do, considering the fault with delivery lies between yourself and the courier. You rudely refused this offer, and told us we should be sending you one for free, and failed to understand that companies cannot replace items, if the items are never returned back to them. We went above and beyond normal duties to assist you in the return, considering it was nearly a month after the item was delivered that you reported an issue, then nearly 6 months until you attempted to send the item back to us. Considering normal returns policies, including our own, state that items must be returned within 30 days of delivery, and the fact that we were still happy to honour the return 180 days after delivery, shows that we care for our customers, and wanted to resolve the issue for you. To break down the timeline of events for your purchase; 31th Oct 2019 19:49 - Purchased 2 x UltraGauges 26th Oct 19 - Nearly 1 month later, you report that one of them had an issue with the screen 26th Oct 2019 17:33 - We messaged you to ask for more details, and offered a replacement Nearly 3 months pass 10th Feb 2020 - You advise the issue is still there, and for us to send you a replacement 10th Feb 2020 11:27 - We asked you to raise a return via eBay, so we could refund / replace 10th Feb 2020 16:27 - You advise that eBay is saying the order is too old to raise a return for 10th Feb 2020 19:30 - We note that the order is too old (4 months) for a return to be raised via eBay (30 day return period), but provide an address to return it to 10th Feb 20:40 - You say that you will post it ASAP Nearly 2 months pass 7th Apr 2020 13:36 - You finally tell us that you have sent the item back 13th Apr 2020 11:38 - You advise that the tracking shows as delivered, and chase up a replacement 13th Apr 2020 11:40 - We break the bad news that we haven't received any parcel, and the name on the signature does not match anyone at Orranje, or any of our neighbours, but we will speak ask around again 15th Apr 2020 14:32 - We advise that no-one in the units around us has the parcel, so believe it has been lost 15th Apr 2020 15:50 - You ask us to send a replacement anyway, for a "mention" in a magazine 15th Apr 20 15:55 - We explain that we cannot send a replacement if the return hasn't been received, but offer a discount on another one as a goodwill gesture After this, numerous emails are sent back and forth, with our replies being sent within minutes of your emails. You demand more discount, threaten to tell the manufacturer, and tell us that it's not your problem that it was signed for by someone who doesn't work at our company - we politely explain that unfortunately it is your problem, as the contract is between yourself and the courier, but you don't want to know. The above timeline clearly shows that even after the long period of time from order to reporting the issue (1 month), and from reporting the issue to advising that you have sent the item (6 months), we have stayed professional, and even offered a solution when your courier lost the parcel in transit back to us - a goodwill that you threw back in our faces. Regards, Oli

Posted 4 years ago

“Great Service as always 🌟🌟🌟🌟🌟”

Orranje Performance Ltd 5 star review on 20th April 2020

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Posted 4 years ago

Orranje Performance Ltd is rated 5.0 based on 3,484 reviews