“I love the great selection of high quality candles. I would give 5 stars, but I had two shipments in a row arrive with damaged items. I'm in the U.S., and I think extra care should be taken when packing long-distance orders.”
Hi Don,
I am very sorry to hear that all the candles didn't make it over to you in one piece. Since your last order we have changed our packing procedures, so I would hope that this won't happen again.
Thank you for taking the time to give us your feedback. In the future please don't hesitate to drop us a line if there's an issue, we will always do our best to rectify the situation as quickly as possible.
Thanks again for your continued support and if there is anything else I can do to help, just let me know.
Sincerely,
Elizabeth
info@osmology.co
“Came really quickly, packaged very well, love the service and how the scents were made really clear and were very accurate as it does seem weird buying a candle online when you cant smell it first”
“I just love everything about this company! So many unusual candle brands (and affordably priced) that I've not heard of before. The ones I bought are simply divine. Will definitely be back for more. Thanks so much!”
“We bought our Daughter In Law the Spiced Pumpkin Candle for her birthday. I asked her if it had arrived and if she liked it. Her comment came back "Yes it did arrive and I've been burning it every night, I LOVE the smell so much!
Thank you very much xxx
So thank you, you've made three people happy.”
“A lovely little shop which reminds me walking down a spice bazaar! step into the shop and you will be overwhelmed with the scents of a huge variety of candles. Very difficult to choose one as all are good and tempting. I recommend you to go there and see it yourself as my words can't describe it properly, indeed!”
