Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.20

4.2 Rating 920 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 920 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery, however the quality of flowers unexpectedly poor. I would have preferred fewer flowers than a large bouquet with half of the flowers wilted and broken. Hopefully quality will improve after Covid-19 crisis. Previous order was satisfactory.”

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Posted 4 years ago

“Ottawa Flowers Inc, a lovely company run by lovely people. Pavel and his team at Ottawa Flowers are second to none and a pleasure to work with. I highly recommend them for any of your floral needs. They provide excellent customer service and excellent communication about delivery- including confirmation of delivery. I highly recommend their service.”

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Posted 4 years ago

“I ordered 12 roses same day on Feb 14 at 2:00pm for my wife. I had called at 5:00pm to see if they have been delivered yet and was told they would have it delivered by 9:00pm. I was doing this as a surprise for my wife. Unfortunately the surprise was ruined when I had to notify her to keep an eye out for the delivery because she had not received anything by 10:00pm. My wife is pregnant and goes to bed early but out of convenience she had to stay up for the delivery. At 11:45pm she got a call from the delivery guy saying she would receive it in 15 mins. This now makes my order which I paid “same day” order fees for. Invalid. She received the flowers and they were in terrible shape and smelt extremely strong cigarettes. This is very unprofessional, and unacceptable. This smell made her sick, especially due to her pregnancy she can not be around cigarettes at all. The roses I ordered actually died within 2 days of receiving aswell. I am extremely disappointed. I believe I deserve a full refund for this order as it was unprofessional, unsanitary and dissatisfying. I had the worst experience ordering from Ottawa Flowers and would never recommend it for anyone.”

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Posted 4 years ago

“This is not my first experience with ottawa flowers but its the first time i had a delay in my order . I have to confess they dealt with it in a professional way and saved my day. Thanks to Pavel and employee Ihsan for being helpful and for their assistance in such a special day for me . Karim gaber”

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Posted 4 years ago

“I would personally like to thank Pavel and his team for a wonderful, positive experience with Ottawa Flowers. It is obvious they take their work seriously and aim to please customers above and beyond the rest of their competition. The shop is warm and friendly. Pavel aims for the highest standards, and treats customers and staff like part of his family. God bless you all! Keep up the good work!”

Ottawa Flowers Inc. 5 star review on 16th February 2020

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Posted 4 years ago

“Always a quick and easy purchase process with Ottawa Flowers. Delivery was on time and on date as well.”

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Posted 4 years ago

“The flowers I ordered didn’t arrive. I ordered them and requested they be delivered before 4pm on Valentine’s Day and they weren’t delivered. I didn’t receive any confirmation or any phone calls saying it couldn’t be delivered or it would be delayed. My first experience ordering here was fine but this time was not what I wanted at all. Would not recommend.”

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Posted 4 years ago

“Great service and amazing flowers!”

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Posted 4 years ago

“I was pleased that the delivery arrived before noon - that was great. However I was disappointed that my order wasn't complete - missing the box of chocolate I paid extra for. I called the store and the apologized and said they would try and ship it out later in the afternoon. That wouldn't work as we were leaving after lunch. They are a 1 minute drive down the street and refused to send someone to deliver it immediately. I won't be placing an order with them again - lost my business. As a local florist they are about 20-30% more expensive than others, yet I chose to buy from my local florist. Things change.”

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Posted 4 years ago

“As a hopeless husband found wanting, last minute, for an Anniversary gift, I elected to use Ottawa Flowers again as they've been so reliable previously. Bouquet was delivered very promptly, within a few hours of placing the order.”

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Posted 4 years ago

“I always send my parents flowers on their anniversary but sometimes the date creeps up on me. Thankfully an email from Ottawa Flowers comes (I get a few based on my purchasing patterns through the year) ... so basically I never forget an important date. It's so convenient! And the flowers and balloons are, of course, beautiful!”

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Posted 4 years ago

“Great service. Always very reliable. My only recommendation would be to setup a monthly withdrawal for the monthly flower subscription rather than a lump sum payment.”

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Posted 4 years ago

“I have ordered several times from Ottawa Flowers and every time I have been extremely pleased. The arrangements were beautiful and fresh and the recipients loved them. Thank you for your great service!!”

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Posted 4 years ago

“Thank you Ottawa Flowers for your excellent service. The funeral arrangement was beautiful!!”

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Posted 5 years ago

“I was very impressed with the designer's pick for my friend's birthday arrangement. They included the specific flower I had requested and came up with a creative arrangement that looked beautiful, full and fresh!”

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Posted 5 years ago

“We really didn't expect such a royal treatment and service. The Ottawa Flowers staff were extremely kind, attending and helpful during the entire process. The wedding flowers were beyond our dreams. We loved the mini orchids touch for the tables that were for free :) Thank you.”

Ottawa Flowers Inc. 5 star review on 8th January 2020

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Posted 5 years ago

“I only have good things to say about Ottawa Flowers. On time delivery, they answer the phone, inform me when delivery was attempted and no one was home and tried again. Really fantastic customer service. And,,,,, their flowers are beautiful.”

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Posted 5 years ago

“Beautiful arrangement and very quick delivery.”

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Posted 5 years ago

“Nice selection and reliable delivery in my experience. Have had good feedback about the quality from the recipients of the arrangements I've sent.”

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Posted 5 years ago

“Straight forward and easy to use for ordering online. Really appreciated the email updates to let me know when my flowers were out for delivery and/or delivered. Only complaint would be that I could not order multiple deliveries in the same go. I had to check out each time I needed to change the recipient. Probably not an issue for most people, I was just trying to send Christmas flowers to three different families so had to check out three times.”

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Posted 5 years ago

Ottawa Flowers Inc. is rated 4.2 based on 920 reviews