Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.20

4.2 Rating 913 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

Write Your review

Tell us how Ottawa Flowers Inc. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived the day of which is great! Some flowers seemed wilted and some branches were dead but overall nice!”

Ottawa Flowers Inc. 4 star review on 29th April 2020

Helpful Report

Posted 4 years ago

“I did not receive what I ordered at all. The flowers weren’t in the right vase and there was no card. The flowers in the arrangement weren’t as promised at all. Overall will not order from here again.”

Helpful Report

Posted 4 years ago

“Quick on like response. Order was communicate well. I will always order through ottawa flower Inc. instead of any other provider. Couldn't be any more satisfied.”

Helpful Report

Posted 4 years ago

“After seeing all of the other positive reviews, I decided to choose Ottawa Flowers to send my co worker a peace lily and I am glad I did! I ordered online, very easy and she received them the next morning :) It was also great that I was able to see exactly the status of my order. Will absolutely use Ottawa Flowers again!”

Helpful Report

Posted 4 years ago

“They provided same day delivery, which made a birthday girl very happy.”

Helpful Report

Posted 4 years ago

“Amazing service and flowers!!!”

Helpful Report

Posted 4 years ago

“Thank you for the beautiful custom order for our new grandson and family. It was better than my expectations and truly appreciated.”

Helpful Report

Posted 4 years ago

“I live in Toronto and my oldest son lives in Ottawa. For the last 3 years I’ve been ordering flowers and fruit baskets for my son’s birthday from Ottawa Flowers. The service is amazing! The fruits and flowers are always fresh. I was kept informed through email about the delivery status. The price is reasonable for the contents. I’m very satisfied with the service. Will definitely continue ordering from this company. Thank you guys for your amazing job!”

Helpful Report

Posted 4 years ago

“We have been using Ottawa Flowers for several years to send special gifts to our family and friends, as we now live in St. Thomas. They provide quality and a caring attitude and they follow up on our orders to ensure we are 100% satisfied. Thank you Ottawa Flowers.”

Helpful Report

Posted 4 years ago

“I live out of town but use Ottawa Flowers when I want to send flowers to my family members living in Ottawa. The flowers arrive on time, are fresh and look like the picture show when placing my order.”

Helpful Report

Posted 4 years ago

“I wish there was a way to specify a delivery time window rather than all day. I was also sad to hear that my order was delivered without a card, even though I included a note. It made it confusing for the recipient. That being said, the delivery was on the correct day and the plant was lovely.”

Helpful Report

Posted 4 years ago

“I was extremely happy with my experience with Ottawa Flowers. Delivery was wonderful and we received a call once the flowers arrived. The flowers were beyond beautiful! Thank you Ottawa Flowers!”

Helpful Report

Posted 4 years ago

“I've ordered from this company twice. Both times, particular the last have been terrible experiences. The first time, despite providing all contact information, they put my order on hold without contacting me. When i called them up, they said it was to "verify payment". They then made the delivery late at night, when i had paid a premium to have it delivered at a certain time. The second time I ordered, two days ago, was for a death anniversary. They contacted me a day after the delivery date, and said they didn't have the flowers i ordered. I responded and accepted the alternative (cheaper) flower. At 2PM the day after the delivery date - they cancelled the order for no reason, again without contacting me. Incredibly slow, cheap and unprofessional - especially considering the importance of this date to me and my family.”

Helpful Report

Posted 4 years ago

“Excellent delivery, however the quality of flowers unexpectedly poor. I would have preferred fewer flowers than a large bouquet with half of the flowers wilted and broken. Hopefully quality will improve after Covid-19 crisis. Previous order was satisfactory.”

Helpful Report

Posted 4 years ago

“Ottawa Flowers Inc, a lovely company run by lovely people. Pavel and his team at Ottawa Flowers are second to none and a pleasure to work with. I highly recommend them for any of your floral needs. They provide excellent customer service and excellent communication about delivery- including confirmation of delivery. I highly recommend their service.”

Helpful Report

Posted 4 years ago

“I ordered 12 roses same day on Feb 14 at 2:00pm for my wife. I had called at 5:00pm to see if they have been delivered yet and was told they would have it delivered by 9:00pm. I was doing this as a surprise for my wife. Unfortunately the surprise was ruined when I had to notify her to keep an eye out for the delivery because she had not received anything by 10:00pm. My wife is pregnant and goes to bed early but out of convenience she had to stay up for the delivery. At 11:45pm she got a call from the delivery guy saying she would receive it in 15 mins. This now makes my order which I paid “same day” order fees for. Invalid. She received the flowers and they were in terrible shape and smelt extremely strong cigarettes. This is very unprofessional, and unacceptable. This smell made her sick, especially due to her pregnancy she can not be around cigarettes at all. The roses I ordered actually died within 2 days of receiving aswell. I am extremely disappointed. I believe I deserve a full refund for this order as it was unprofessional, unsanitary and dissatisfying. I had the worst experience ordering from Ottawa Flowers and would never recommend it for anyone.”

Helpful Report

Posted 4 years ago

“This is not my first experience with ottawa flowers but its the first time i had a delay in my order . I have to confess they dealt with it in a professional way and saved my day. Thanks to Pavel and employee Ihsan for being helpful and for their assistance in such a special day for me . Karim gaber”

Helpful Report

Posted 4 years ago

“I would personally like to thank Pavel and his team for a wonderful, positive experience with Ottawa Flowers. It is obvious they take their work seriously and aim to please customers above and beyond the rest of their competition. The shop is warm and friendly. Pavel aims for the highest standards, and treats customers and staff like part of his family. God bless you all! Keep up the good work!”

Ottawa Flowers Inc. 5 star review on 16th February 2020

Helpful Report

Posted 4 years ago

“Always a quick and easy purchase process with Ottawa Flowers. Delivery was on time and on date as well.”

Helpful Report

Posted 4 years ago

“The flowers I ordered didn’t arrive. I ordered them and requested they be delivered before 4pm on Valentine’s Day and they weren’t delivered. I didn’t receive any confirmation or any phone calls saying it couldn’t be delivered or it would be delayed. My first experience ordering here was fine but this time was not what I wanted at all. Would not recommend.”

Helpful Report

Posted 4 years ago

Ottawa Flowers Inc. is rated 4.2 based on 913 reviews