Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.20

4.2 Rating 913 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 913 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a potted plant to be delivered the next day to my friend for her birthday. I later received an email telling me my order was "on hold", and when I called the florist to ask why they told me it's because the item was out of stock. They said I could pick something from their selection that cost the same amount of money I had paid, but they didn't actually have anything similar. The best they could offer me was a bouquet of flowers that would cost $10 more. Paying more money for a product that's not what I wanted in the first place is bad enough, but when I asked if they could atleast send me a picture of the bouquet so I knew what I was paying for, they said that would cost me extra too. This is poor customer service... if you don't have an item, you should simply update your ordering service to say "out of stock" or "sold out", not offer the customer something totally different (after they've already paid) and have the audacity to charge them extra for it. My friend received her bouquet and she was happy with it, but I will not be ordering from this florist again.”

Helpful Report

Posted 4 years ago

Dear Anonymous, When we had spoken to you regarding the plant being sold out the previous day, you approved the change to fresh cut flowers. Prior to this approval, you wre not yet charged, order was on hold pending your approval. Furthermore, our minimum for delivery is $35, hence why we needed to upgrade the product to allow for it to be delivered. We are happy your friend was happy with the end result.

Posted 4 years ago

“really good and fast service! I've placed my order online, it's super easy. When they are unsure about a certain detail they just email or call you right away. really professional business.”

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Posted 4 years ago

“I have always been very happy with the service I have received and my Mother has always raved about the flowers.”

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Posted 4 years ago

“Outstanding quality and service, at a very competitive price.. Have used Ottawa Flowers inc. 3 times and every time they surpassed my expectation, from selection to finished product to delivery. the 2 people that received the flowers were elated with them... have used ftd online and they do not come close to what Ottawa Flowers offer. Very highly recommend them to anyone..”

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Posted 4 years ago

“I thought that the bear will be the same as shown in your site ‘a cuddly bear’ but its not and it also says there its about 12inches, please don’t give false information 🙈 this is my first time to do online delivery its quite disappointing.”

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Posted 4 years ago

“Super fast and gorgeous”

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Posted 4 years ago

“The extremely beautiful arrangement received on time yesterday (Aug 04/20). At the cemetery many family members made comments about how beautiful and fresh looking the flowers were. I would give your shop a 10 plus plus star rating. I will highly recommend your shop to all family and friends. Please accept my heartfelt thanks and appreciation for an excellent job on this arrangement. Keep up the good work, stay safe, take care.”

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Posted 4 years ago

“Great service and presentation. We used Ottawa Flowers for our wedding and to celebrate our 10th anniversary. Thank you!”

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Posted 4 years ago

“Fast and reliable”

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Posted 4 years ago

“Always the best service. I live in the US my fiancee lives in Ottawa and ottawa flowers still all ways me to do something special for her on her birthday. Thank you so much!”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“Highly recommended. Continues to provide excellent service.”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“Great service and always on time.”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“This is the second time we have ordered flowers from Ottawa Flowers. The first was funeral arrangements which were beautiful and just what we ordered. The second was for a 50th wedding anniversary and the flowers were beautiful as well and delivered on time. Thank you.”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“Great, efficient, service. Staff were helpful and pleasant too”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“I thought that I had sent flowers to Germany online only to discover, 12 hours later, that this did not happen. There was no prompt online to let me know that international shipments were no longer possible and/or difficult to make. Consequently, I missed sending flowers to my aunt's funeral on time.”

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Posted 4 years ago

Thank you you for your feedback. We had a notice that due to COVID-19 our services are limited. We apologize for the inconvenience.

Posted 4 years ago

“We have ordered multiple times from Ottawa Flowers - for ourselves and others. We have always been so happy with them! The flowers are beautiful arranged and last a long time.”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“Amazing quality, service and price !”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“was easy to process, good information about the order and timely delivery. was very helpful in the situation of urgency”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“This is the third time I have ordered flowers, the ones delivered today are stunning. I have another one going out tomorrow for a friends birthday. I am sure they will be just as beautiful.”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

“Beautiful flowers, timely delivery, I use them for special occasions. Highly recommended.”

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Posted 4 years ago

Thank you you for your kind words and your feedback.

Posted 4 years ago

Ottawa Flowers Inc. is rated 4.2 based on 913 reviews