Ottawa Flowers Inc. Reviews

Name: Ottawa Flowers Inc.
Address: 3-2000 Thurston Drive, Ottawa
Rating: 4.20

4.2 Rating 920 Reviews

79 %

of reviewers recommend Ottawa Flowers Inc.

4.2

Based on 920 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 11th November 2024

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast turnaround from ordering to delivery. Flowers as presented on website, no issues at all. I'm a repeat customer and will continue to be!”

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Posted 2 years ago

“Efficient, courteous delivery and lovely, fresh flowers, nicely arranged--as always. I do wish I had received advance notice that there would be no white daisies in the bouquet because they were one of the reasons I chose this bouquet. I do realize that supply chains have been an issue for most businesses; however, the customer should be told about changes to an order before they receive the order.”

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Posted 2 years ago

“This was my 2nd order, sent to my Sister. That were delivered as promised & she sent pics both times. Lovely arrangements. I will definitely order again.”

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Posted 2 years ago

“Very easy to send flowers from across the country! Beautiful selection of flowers”

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Posted 2 years ago

“Very happy client!”

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Posted 2 years ago

“I called this store on Sat morning from my home in NS. They advised how I could complete the order online in order to save delivery charges. My daughter, who had surgery on Thursday, received the comfort basket approx 2 hours later. She said it was beautiful and the goodies are delicious. Thank you so much for making my daughter’s day plus the excellent service with the phone staff and ensuring that she received the basket on the same day. A+”

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Posted 2 years ago

“Second great experience with the company.”

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Posted 2 years ago

“Ottawa Flowers is my go to and I have always been extremely pleased until today. A delivery was made however the recipient wasn't home. As I couldn't be reached immediately, the driver left a voicemail asking if he could leave the arrangement with a neighbour as he didn't want to leave it outside in the cold. I returned the call as soon as I was able to, to learn that the arrangement had been returned to the shop. I recieved a call from the shop stating that they could re-deliver it again but I had to now pay for delivery. I was not impressed given that this was not my doing. Perhaps the arrangement should be wrapped differently in winter if this is the case. Very disappointed with this. However, the recipient was extremely pleased with the arrangement.”

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Posted 2 years ago

“I posted review couple of days ago since my flowers didn't arrive at the right time& the bouquet wasn't very fresh at arrival time BUT....The customer service representative was absolutely kind & helpful towards this issue. Special THANK YOU to Emilie (Senior Account Executive & Client Services) for helping me out & making my day happy))) Svetlana R.”

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Posted 2 years ago

“Great service as always for Valentine's Day. Also very professional and a great bet for Mother's Day too. Flowers always arrive looking fantastic!”

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Posted 2 years ago

“The worst delivery ever!!!wasn't delivered in right time&day ,half of flowers was broken & the look does not match the picture !! Horrible customer service !! ”

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Posted 2 years ago

“Great service. Person loved the roses!”

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Posted 2 years ago

“I made the mistake of placing my order before reading these reviews... Never again. The order was placed well in advance in time for Valentines Day. The flowers never showed up. I tried contacting the company via phone and e-mail several times throughout the day just for a status update, but I guess they don't have a single person working the phones or handling any sort of customer questions. I waited and waited and waited and the bouquet simply never arrived. I've followed up several times the next day and have still not heard anything. Based on the reviews below, these guys clearly do not care at all with how they impact Valentines Day for anyone else. I'd highly recommend looking for another Florist before making the same mistake I did.”

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Posted 2 years ago

“I would like to begin my remarks by saying that the flowers were beautiful, but I wish that could be said for the delivery service. I ordered flowers for a co-worker yesterday morning at 10:26am, and the flowers arrived at 9:38pm. The person was already in bed when the flowers were delivered. Really!!! At that time the days is over! Being Valentine's Day, one would expect that the flowers would be delivered during the store's hours of 9am to 5pm. The reason the driver was so late, he said that I had written anytime for delivery. I don't recall being asked when I placed my order what time I wanted them delivered. While I understand that yesterday was Valentine's Day and a very busy day for the flower industry, they should hire more delivery people on that day.”

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Posted 2 years ago

“Ordered flowers for valentines day. As of 10PM they have not arrived. I was not able to contact the store by phone or email.”

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Posted 2 years ago

“Happy with the service.”

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Posted 2 years ago

“My first time dealing with Ottawa Flowers, very easy online service, and flowers and delivery were exactly as promised. I would have preferred you ring doorbell as opposed to tapping on door.. thankfully a neighbour called and told me someone had left flowers on the front steps. I got them before they froze, and they are Beautiful, my wife loved them. I will use you again for any occasion.”

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Posted 2 years ago

“Flowers from the heart on Valentine's. Ottawa Flowers never disappoints. I ordered flowers at 1 and they were deliver by 7. My Mom loved the bouquet.”

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Posted 2 years ago

“Excellent and great service, I wish you success”

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Posted 2 years ago

“Awesome customer service! Service with a smile! Made the process easy. They didn’t force you to do on line.”

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Posted 2 years ago

Ottawa Flowers Inc. is rated 4.2 based on 920 reviews