Otto's Tackle World Reviews

Name: Otto's Tackle World
Address: Otto's Tackle World, 74 - 76 Victoria Rd, Drummoyne, NSW
Rating: 4.80

4.8 Rating 5,018 Reviews

95 %

of reviewers recommend Otto's Tackle World

4.8

Based on 5,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Otto\'s Tackle World Reviews$

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Phone:

+61 (0) 29819 6522

Email:

info@ottostackleworld.com.au

Location:

Otto's Tackle World, 74 - 76 Victoria Rd
Drummoyne, NSW
2047

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Otto's Tackle World 1 star review on 19th March 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Save your money and don't pay for express delivery. 1-3 days turned into 8 days for me. Very disappointed with service.”

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Posted 2 years ago

“The description does not match”

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Posted 2 years ago

“Purchased a Infeet rod which I hadn’t received for 2 weeks, once made contact my response was sorry forgot to post it. Sorry but very poor customer service.”

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Posted 2 years ago

“Still waiting for my delivery”

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Posted 2 years ago

“32 days since I ordered and payed for the lures , still haven't got them , fcking useless , shop elsewhere”

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Posted 2 years ago

“Still waiting for my delivery, 9 Days, rang and was Tom if I haven’t received my order by the 6 th December give them a call !”

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Posted 2 years ago

“Still waiting on a reply back from My recent order of Penn Authority 4500 that is missing a body screw. Email sent & still no reply. Very disappointing...”

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Posted 2 years ago

“Delivery very slow. Ordered on 6th Oct. Received 24th Oct. Incorrect item received. Still waiting to be sorted out.”

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Posted 2 years ago

“I’m a disappointed by the service Otto’s provided. I ordered a rod and reel online over 3 weeks ago. After a couple of weeks they didn’t arrive to I followed up and apparently someone had forgotten to send out the order. Last week the rod arrived but no reel. No one seems to know what is going and I am leaving on a fishing trip tomorrow. I will now have to buy another reel.”

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Posted 2 years ago

“I am an international buyer. I asked for a specific shipping method that was available and they did not ship the parcel with the method I asked. They never communicate with me before to ask me or to discuss. I also send a msg afterwards to ask them and they never answered.”

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Posted 2 years ago

“Very slow. I placed an order online Friday 12th August and did not receive notification that my order had been shipped until Friday 19th August. It is now the 29th August and I still have not received my order. For comparison, I placed a bigger order with a rival online store, being Anglers warehouse on the same day (half an hour later than Otto's tackle world). I received that order On Tuesday 16th August.”

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Posted 2 years ago

“Not a great shopping experience. Didn’t receive most of my order and one of the 3 rods delivered was damaged. Sent through a dispute through their website on the order and have sent a photo of the crushed rod butt though no contact has been made to resolve or advise why most of my order was missing.”

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Posted 2 years ago

“Delivered wrong size. Not helpful at all in resolving the problem. Would not return phonecalls.”

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Posted 2 years ago

“I ordered a fishing rod and the Butt configuration wasn’t the same as in the photo and the runners were twisted around the rod. I phoned and they arranged to have the rod pickup and returned to them. After this it went bad. I contacted them by phone and email asking for the refund for no replies. I had to use my PayPal protection to finally get a refund from Paypal. I think this is extremely poor on their part, I had to chase the refund and they did not reply in anyway. I was a repeat customer but never again. I have read the many good reviews but I would have to say be aware and be sure of what you think you are buying because in my instance, the follow up service from them is disgusting.”

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Posted 2 years ago

“Recieved this item all good . Item i bought a month ago missing in freight, still yet not even a phone call and ignoring my case open . Customer service very good”

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Posted 2 years ago

“I bought a Samaki Toxic Rod last month. Used it once the bearings in the reel are ceased. Tried contacting Ottos sent emails etc and no reply. Pretty shit service will NOT be going back. 👍”

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Posted 2 years ago

“Description stated 3/5 days shipping Now 3 weeks, goods not arrived in time for fishing trip No response to emails”

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Posted 2 years ago

“To be honest I'm not very happy. I ordered two rods online. The payment went through for the two. They then subsequently phoned me to tell me they didn't have one of the rods. He asked if it was fine if they refunded the money for the rod that they didn't have. I said yes that would be fine. I'm now still waiting for the $89 refund almost two weeks later.”

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Posted 2 years ago

“I Orderd Power Pro Spectra 40lb White https://www.ottostackleworld.com.au/power-pro-white-300yd-braided-spectra-fishing-line and you sent me the normal power Pro. I get that the price was the same but I was really after the Spectra and you were one of the on-line stores who had it. I was very disapopinted when I saw my son holding the normal one 3 days after it came. Not Happy Jann LOL Many Thanks Regards Ismail Solomon”

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Posted 3 years ago

“rung prior to doing an online order to confirm stock availability,was told item was in stock . placed order,and added more items to make it worth while for postage.only to have an email,a week later telling me, said item was not available afterall and if id like another product colour in its place.Bit disappointed ,it took a week to discover order could not be filled.Cancelled complete order, not a great outcome for a first time buyer,will look elsewhere in future.”

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Posted 3 years ago

Otto's Tackle World is rated 4.8 based on 5,018 reviews