Otto's Tackle World Reviews

Name: Otto's Tackle World
Address: Otto's Tackle World, 74 - 76 Victoria Rd, Drummoyne, NSW
Rating: 4.80

4.8 Rating 5,018 Reviews

95 %

of reviewers recommend Otto's Tackle World

4.8

Based on 5,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Otto\'s Tackle World Reviews$

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Phone:

+61 (0) 29819 6522

Email:

info@ottostackleworld.com.au

Location:

Otto's Tackle World, 74 - 76 Victoria Rd
Drummoyne, NSW
2047

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My reel that I just got from here a week ago just stopped working so I’m going to take it back and I’m requesting a new one”

Helpful Report

Posted 9 months ago

“Hi.. I accidentally bought 2 reels. I sent you an email straight after the purchase asking for a refund on one of the reels but you sent both out anyway. It was my mistake I accidentally bought 2 reels but I needed just one and you didn’t respond to the email I sent. You sent them out fast and you did that well. But I need just one.”

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Posted 11 months ago

“Purchased Saturday online , paid express postage, not posted till Wednesday, arrived Saturday , bit disappointed”

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Posted 1 year ago

“Rod fished well but broke the tip in the first outing. I was in the process of releasing a small bass and the rod broke just up from the top section join. Perhaps I was too rough (it is an ultralight) with it but seems quite brittle.”

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Posted 1 year ago

“Website said I would get express post, but order was sent standard.”

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Posted 1 year ago

“I have not used the rod yet, I have been eagerly anticipating buying this rod. It arrived well packaged but unfortunately had marks and scratches on it, which was disappointing. Nobody got back to me after I sent an email expressing this.”

Helpful Report

Posted 1 year ago

“Still not received even though the website says orders over $100 express shipping service - this is BS ordered on may 17, shipping confirmation said eta said may 25, express post takes 2-3 days to us.”

Helpful Report

Posted 1 year ago

“Very annoying the package was not delivered and had to be picked up. Lots of poor communication. Find a better parcel service.”

Helpful Report

Posted 1 year ago

“I ordered some blue pink zerek flat shad lures. I called the company personally to make sure they could get them. It took a while but after a few days I was assured that they could. When I got my package 3 months later it had none of the blue pink zereks and a different color had been sent. When I called to ask they said there must have been some miscommunication as there were no blue pink lures. At the time they were on the Zerek innovations website, since discontinued. I had been told I was getting the last of them. The company has been great in the past but this is very disappointing as the lure price was over 200.00 U.S. I was told I could ship them back, that is something I suppose.”

Helpful Report

Posted 1 year ago

“Stated express delivery with purchase over $100, I spent $199 and shipping is standard parcel post. Item still not received”

Helpful Report

Posted 2 years ago

“First order I orderd 2 items , they said they only had 1 of them so i purchased from another store, then they did send both so I have 2 of the same now , and paid extra fee on the arrival, although it was under 75$. Very poor connection on customer service that could solve it in time. Second time i orderd the one same item , got contacted from the store they said its too big and to my surprise I need to pay 15$ extra because of that. Try to ask them why is that , no response again , they only responded by taking the extra 15$ . Now it arrives and i ndeed to pay extra fee again although it's less the 75$ which is the custom limit in my country. Very poor response in customer service again . Will not make any deal with this store again , and my friends will not either.”

Helpful Report

Posted 2 years ago

“"Ehhh" all i can say, I'm really not sure what to think of my recent purchase.”

Helpful Report

Posted 2 years ago

“Just returned from fishing on the rocks; the shoes I bought have a good grip but the upper design is not satisfactory as the flexible shoe is not well attached to the foot/ leg so would not buy it again as the previous heavier and higher boots were much better/ safer!!! and the substantial delay of the delivery was very disappointing as the lack of effort from A.P. to deliver to me and I had to go and pick it up. No excuses are acceptable as they and the OTW had my contact # and nobody called me. Very unprofessional service!”

Helpful Report

Posted 2 years ago

“Hello sorry you send me 300m but I pay for 400m ...and I would like my 400m so what can we do please?”

Helpful Report

Posted 2 years ago

“I requested express post for the purchase of a new gimble and harness. It was sent as standard freight, 90% chance it will not be here for the billfish tournament. Disappointed to say the least”

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Posted 2 years ago

“Confused about shipping??”

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Posted 2 years ago

“It was disappointed when i saw the result after spooling braid line to my reel…”

Helpful Report

Posted 2 years ago

“I ordered an Ugly Stik spinning reel but unfortunately, they (Otto's Tackle World) sent the wrong rod and it took nearly three (3) weeks before they delivered the original rod I ordered. Other than that issue the process of ordering online to delivery was quite efficient”

Helpful Report

Posted 2 years ago

“Very disappointed when I bought my reel and braid. The site said the purchase came with free spooling and when it was delivered it didn’t happen quite poor service.”

Helpful Report

Posted 2 years ago

“I ordered a 2 piece Ugly Stik rod. They sold that rod to another customer, sent me a cheaper lighter one piece with no allowance for the cheaper model.Had a chat to salesman Tom who agreed to send me the original type ordered if I paid a discount price.Paid the money2 weeks ago and I haven't seen the rod or heard from Ottos T W. Allan Schafer.”

Helpful Report

Posted 2 years ago

Otto's Tackle World is rated 4.8 based on 5,018 reviews