Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,664 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 24th November 2024

452

Anonymous

Anonymous // 01/01/2019

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“Description not clear what they are selling. Misleading.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

“Everything was great except the delay in dispatch and delivery and lack of notifications for tracking once dispatched. I would still make future purchases from Outback Equipment though.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Tamara, Thank you for your review! We're glad to hear that you enjoyed your experience with us, although we apologize for the delay in dispatch and delivery. We are continuously working to improve our processes and your feedback is invaluable. We're happy to know you still plan on shopping with Outback Equipment in the future. Cheers!

Posted 3 weeks ago

“Poor product quality Poor shipping services Poor packaging Little to no after sales support”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Ben, We're really sorry to hear about your experience with us. We’ll be looking into your concerns regarding shipping and packaging to ensure we make necessary improvements. If you have any further issues or need assistance, please feel free to reach out to our team. Cheers!

Posted 3 weeks ago

“Easy to order parts and fast delivery”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Steven, Thank you for your fantastic 5-star review! We're glad to hear that you found it easy to order parts and that the delivery was fast. We appreciate your feedback and look forward to assisting you again soon! Cheers!

Posted 3 weeks ago

“Guys I never receive my item 😔”

Helpful Report

Posted 3 weeks ago

Hey David, we are sorry to hear this! Please reach out to our customer service team at 1300 854 158 to assist with finding your order. Cheers!

Posted 3 weeks ago

“Very happy with process of order. Arrived quickly”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Russell, Thank you for your fantastic 5-star review! We're thrilled to hear that you were happy with the ordering process and that your order arrived quickly. Cheers!

Posted 3 weeks ago

“Perfect for my needs”

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Posted 3 weeks ago

Hi there, Thank you for your fantastic 5 star review! We're thrilled to know that our gear perfectly fits your needs. Your satisfaction is our priority, and we look forward to helping you again in the future!

Posted 3 weeks ago

“you sent the correct equipment promptly”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Philip, Thank you for your wonderful 5 star review! We look forward to serving you again! Cheers!

Posted 3 weeks ago

“Hi Outback Equipment, Some honest feed back for my latest purchase . I’m now happy with my products from you guys. At first I was disappointed with the first contact after buying online and noticed that my product wasn’t sent until 1 week later, only to take 20 days from date of purchase to delivery to my house in Perth WA. Most other 4x4 companies can deliver products within a maximum of 12 days, usually 6-8 days. However after several phone calls and talking with staff I finally have all products and I’m happy….. I do like your online products and would love to continue to buy gear online from time to time. All I could say is if the company can speed up the delivery from purchase day and delivery time frame all would be good.😃👍 Kind regards, Pete.😃”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Peter, Thank you for your honest feedback! We're glad to hear that you’re ultimately happy with your products. We sincerely apologize for the delay in delivery; your experience is important to us, and we’ll certainly look into ways to improve our processes. We appreciate your support and look forward to serving you again in the future! Cheers!

Posted 3 weeks ago

“I bought a Tuff Terrain Rock Hard Awning for my Toyota Prado Landcruiser, it’s great looking gear, well constructed and easy to install and use. It was a smooth and fast transaction with Outback Equipment. Also, bought Tuff Terrain deflators, well constructed and easy to use.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi John, Thank you for your amazing review! We're delighted to hear that you're enjoying your Tuff Terrain Rock Hard Awning and deflators. We're also glad to have provided you with a smooth transaction experience. Your support is truly appreciated! Cheers!

Posted 3 weeks ago

“Recieved exactly what I ordered with a prompt turnaround, and the best prices available.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Steven, Thank you for your wonderful review! We're delighted to hear that you received exactly what you ordered with a quick turnaround. Your recognition of our pricing means a lot, and we appreciate your support! Cheers!

Posted 3 weeks ago

“From start to finish very poor customer service. Had to get a refund in the end. Won’t be shopping here again”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Matt, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service. It's important to us that our customers feel valued and supported throughout their shopping journey. We'll definitely look into this matter to ensure we can do better in the future. If there's anything more you'd like to discuss, please reach out. Cheers!

Posted 3 weeks ago

“Yet to install the water tank sensors, but when the package arrived the boxes were poorly protected and looked liked they had been previously opened.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Damien, Thank you for your review! We're sorry to hear about the condition of the packaging upon arrival. We take product protection seriously, and your feedback will help us ensure improvements in the future. We hope the installation of the water tank sensors goes smoothly, but if you need any assistance, please don't hesitate to reach out. Cheers!

Posted 3 weeks ago

“Products were generally ok, chair already has a bit fallen off the foot. 3 and a bit week delivery to suburban Adelaide... and sent in different lots, second tracking number not provided until a call was made to check up, but guy on phone was good. If you need stuff for a set date order accordingly”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Roger, Thank you for your review! We're glad to hear you found the products generally okay. However, we’re sorry to learn about the issue with your chair and the delivery delays. Your experience is important to us, and we’ll certainly address these concerns with our team to enhance our service. If you need further assistance, please don’t hesitate to reach out. Cheers!

Posted 3 weeks ago

“Ordered equipment listed as in stock, took about 5 weeks to be sent out”

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(Coopers Plains, 4108) - Posted 4 weeks ago

“Excellent service and price”

Helpful Report

Posted 4 weeks ago

Hi Dale, Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our service and pricing. Your satisfaction is our top priority, and we truly appreciate your support! Cheers!

Posted 4 weeks ago

“The products are as described. However, getting your order is another story. Placed my order and waited a week to see if there were any delivery updates. Ended up phoning them after a week and was told, "O, I can see your items are all in stock, I'll send this through to get picked and shipped". This was a week after the order was placed! If I didn't follow up, I'd love to know if this order would ever have been processed. It then took just over a week to be packed, processed, and delivered... from Brisbane to Brisbane.... so almost 2 and a half weeks from time of order to delivery for a set of radios and tyre deflators...”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Arno, We sincerely apologize for the delay you experienced with your order. We understand how frustrating this must have been. Your feedback is crucial as we aim to improve our shipping process. If you have any further concerns or if there's anything else we can assist you with, please reach out to our customer service team.

Posted 4 weeks ago

“Always fantastic to deal with, prompt and fantastic service. My business will continue using these folk! Well done!”

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(Coopers Plains, 4108) - Posted 4 weeks ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you've had a great experience with our service. It really means a lot to us that you plan to continue working with us. We appreciate your support!

Posted 4 weeks ago

“Good product and competitive pricing. Only negative was a few sharp edges on the cutouts”

Helpful Report

Posted 4 weeks ago

Hi John, Thank you for your thoughtful review! We're pleased to hear that you found our product to be good quality and competitively priced. We also appreciate your feedback regarding the sharp edges and will take it into account as we continue to improve our offerings. Your input means a lot to us!

Posted 4 weeks ago

“No problems with any of the process. Ordering is easy. Delivery was fast. Got exactly what I ordered. All good so far. I recommend this company 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 4 weeks ago

Hi Trevor, Thank you for your wonderful review! We’re thrilled to hear that the ordering process was easy and that you received your order quickly. Your recommendation means a lot to us! Cheers!

Posted 4 weeks ago

Outback Equipment is rated 4.3 based on 5,664 reviews