Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.23

4.2 Rating 5,876 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 5th February 2025

Jason Blowes

Outback Equipment 5 star review on 31st January 2025

John Collier

477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Guy's went above and beyond as one mirror was faulty and they arrange a replacement very quicky considering the busy holiday period.”

Helpful Report

Posted 2 weeks ago

“Outback Equipment absolutely inundated me with emails I was not interested in and provided no info on the delivery which I’m sure was around a month later and into the new year despite the supplier saying there were heaps in stock. However, emails were replied to.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Marcus, Thank you for your feedback. We're sorry to hear that the delivery timeline didn't meet your expectations. We strive to ensure our customers have accurate information regarding their orders and appreciate your patience as we work to improve our communication. Best regards!

Posted 2 weeks ago

“Good fit into existing positions, unfortunately do not include a dimming function.”

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Posted 2 weeks ago

Hi there, Thank you for your 4-star review! We’re glad to hear that the product fits well into your existing positions. We appreciate your feedback, if you have any other thoughts or questions, feel free to reach out! Cheers!

Posted 2 weeks ago

“Wouldn't recommend going through these guys, shipping takes a long time and one of our items got "lost" worth $2000...did get up getting a refund but all in all just not what you want. Also didn't get refunded on shipping which came to a hefty $400...overall just go somewhat else”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback, and we’re truly sorry to hear about your experience with our shipping and the lost item. We understand how disappointing it is to wait for an order, especially when it involves a significant investment. Your concerns regarding the shipping refund are also noted, and we appreciate you bringing this to our attention, please reach out to our customer servie team directly on service@outbackequipment.com.au to assist with this further. Best regards!

Posted 2 weeks ago

“Haven’t received the goods and they aren’t helpful in finding them. Finally got through to the manager who explained the situation a bit better”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Michael, Thank you for your feedback. We genuinely apologize for the trouble you've had with your order and understand how frustrating it is not to receive your items on time. We're glad to hear that you were eventually able to speak with the manager, and we’ll make sure to address your concerns further to improve our communication and assistance moving forward. If there's anything else we can do to help, please don’t hesitate to reach out. Best regards!

Posted 2 weeks ago

“Fantastic product but will not order again as delivery took for ever with no updates on the delivery. I know delivery is out of your control”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi there, Thank you for your 4-star review! We’re thrilled to hear that you love the product. We completely understand your concern regarding the delivery, and we appreciate your patience. Your feedback is invaluable, and we’ll use it to improve our service. If you have any other questions, feel free to reach out! Cheers!

Posted 2 weeks ago

“Awesome thank you 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Sue, Thank you for the awesome 5-star review! If you need anything or have questions, feel free to reach out. Cheers!

Posted 2 weeks ago

“Great , solid, versatile.”

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Posted 2 weeks ago

Hi Mark, Thank you so much for the awesome 5-star review! Your satisfaction means a lot to us. If you have any questions or need further assistance, don't hesitate to reach out. Cheers!

Posted 2 weeks ago

“Awesome service and first-class products. I will shop here for all my 4x4 and camping equipment”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Steve, Thank you for the awesome 5-star review! We're thrilled to hear you're enjoying our service and products. Your trust in us for all your 4x4 and camping gear means a lot. If you ever need anything, we're here to help. Cheers!

Posted 2 weeks ago

“Disappointed item was marked as in stock then had to wait for O/b equipment to order it in. Would have purchased elsewhere.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Gregory, Thank you for sharing your feedback. We apologize for the inconvenience caused by the stock issue and the delay in your order. Your experience is important to us, and we appreciate your comments as they help us improve our service. If there’s anything else we can help you with, please let us know. Best regards!

Posted 2 weeks ago

“Not very good. Bought late December and by Early Jan we had issues. The cooler would turn on sometimes. Now it won't turn on at all and it's late Jan. Have reached out but no response at all”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Hayley, Thank you for sharing your experience with us. We're really sorry to hear about the issues you’ve faced with the cooler. We understand how frustrating this must be for you, please reach out again, and we’ll do our best to assist you. Best regards!

Posted 2 weeks ago

“Very solid and works great, the only thing to complain about is the Hitch lounge could be longer to stop side movement”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Sean, Thank you for the fantastic 5-star review! We're glad to hear that you find the equipment solid and working great. We appreciate your feedback about the Hitch lounge length and will keep this in mind for future. Cheers!

Posted 2 weeks ago

“Product is great. Post time not so great. No notification that there was a low stock problem until I emailed 2 wks after ordering and paying. 6 week wait for the MSA mirrors to get from Qld to Perth. Neede them before they arrived, to tow van for holidays.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Raymond, Thank you for your feedback. We're glad to hear that you liked the product! However, we sincerely apologise for the inconvenience you experienced with the post time and lack of notifications regarding stock levels. Your comments are valuable to us as we continually strive to improve our service. If there's anything else we can assist you with, please let us know. Best regards!

Posted 2 weeks ago

“Sales people at the warehouse were very helpful The lady that I spoke to on the phone earlier in the morning was not very helpful. Didn't know details of her job and was a little rude, in my opinion”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Mal, Thank you for your feedback. We're happy to hear that our warehouse team was able to assist you effectively. However, we're sorry to learn about your experience over the phone. Your comments will help us improve our service. If you need further assistance, please don't hesitate to reach out. Best regards!

Posted 2 weeks ago

“PRODUCTS ARRIVED WITH NO DAMAGE ONLY COMPLAINT IS IT TOOK 3 WEEKS TO GET THEM”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad to hear that your products arrived without damage, but we apologize for the delay in getting them to you. If there's anything else we can assist you with, please feel free to reach out. Best regards!

Posted 2 weeks ago

“Good at sending daily emails regarding their products/specials but very slow regarding returns/exchanges. Inadvertantly I ordered the wrong product, apparently. I want to exchange for the right product. They have been very slow in responding. They are telling me that I can only get a store credit and they will not refund as it was "Change of Mind" my mistake. It was not change of mind, I thought that I ordered the Premium product PPV but apparently I ordered the standard product PCV. I only want to swap over for the same product but the better quality one?”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

“I ordered a cover for my boat, the site never said it was out of stock. Got no updates from out back equipment after a week tried calling 8 times and sent 4 emails, with no reply, drove from the Sunshine Coast to the warehouse in Acia ridge to be told it wasn’t in stock. Explained I just drove 3hr round trip which could have all been avoided if they answered my phone calls or emails. Won’t be ordering from outback equipment again.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Jason, Thank you for sharing your experience. We're truly sorry to hear about the lack of communication regarding your order and the inconvenience caused by your trip to our warehouse. We understand how frustrating it can be when expectations are not met, and your feedback highlights areas where we can improve. We do try to get to all calls as quickly as we can but understand that sometimes during busy periods we do miss some so we do apologise for this. We’re committed to providing better service and will take your comments into account. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. Best regards!

Posted 2 weeks ago

“Pretty happy. Although the markings on the deflators are no where near accurate so it was a case of figuring out wat 15psi on the deflator actually was etc”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi, Thanks for taking the time to share your feedback! We're glad to hear you're pretty happy overall. We appreciate you pointing out the issue with the deflator markings; we'll certainly take that into consideration for future improvements. If you have any further questions or need assistance, feel free to reach out. Cheers!

Posted 2 weeks ago

“31 day delivery time little to no correspondence from your company at all, could not contact the courier at all it was quite a bad experience overall.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Gregg, Thank you for your feedback. We're sorry to hear about the delays and lack of communication you experienced with your order. Your experience is important to us, and we understand how frustrating it can be not to have the information you need during the delivery process. We’re continually working to improve our services and will take your feedback into account. If you have any further questions or concerns, please feel free to contact our customer service team at service@outbackequipment.com.au Best regards!

Posted 2 weeks ago

“Very happy with outback. Best price I found and quick delivery. All great quality parts and hoses. All around happy”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Samuel, Thank you for the amazing 5-star review! We're thrilled to hear that you found our prices competitive and enjoyed the quick delivery. It's great to know you're happy with the quality of our parts and hoses. If you need anything else, feel free to reach out. Cheers!

Posted 2 weeks ago

Outback Equipment is rated 4.2 based on 5,876 reviews