Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the product I ordered but it was the wrong size but in saying that I also ordered the wrong size so I am stuck with a product that I can't use and still haven't got what I want”

Helpful Report

Posted 7 months ago

Hi Danny, Please reach out to the customer service team as we can arrange a return for exchange to the correct cover for you as long as the return meets all of the conditions.

Posted 7 months ago

“Decent equipment. Shocking process times. Reluctant to buy again until service picks up. Seems common complaint from many customers.”

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Posted 7 months ago

Hi Rob, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 7 months ago

“A successful business that has outgrown itself and needs triple or more size the showroom and staff. Long wait times for being served or receiving goods. Probably fine if you're in no hurry but this is not the only store to get gear from. Once I was eventually served it was good but I won't be returning until they balance their offerings with people and space, maybe that's coming one day.”

Helpful Report

Posted 7 months ago

Hi Robert, Thank you for taking the time to write about your experience and thank you for shopping with Outback Equipment! We’ll strive to do better.

Posted 7 months ago

“3kg $270 water pump shipped in a cardboard box with no bubble wrap at all. Broken on arrival had to wait over a week for a replacing. A waste of company money and no one wins.”

Helpful Report

Posted 7 months ago

Hi Le Hua, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 7 months ago

“Very disappointed! The item was out of stock when I ordered it but wasn’t told this until I phoned to find out what was going on. Took 3 weeks to arrive. Item itself is very good.”

Helpful Report

Posted 7 months ago

Hi Leonard, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 7 months ago

“If Outback Equipment had actually stocked the winch I would have been able to rate it but they took the money without having stock. After 2 weeks I called to find out where it was and found out they didn’t have one and the supplier didn’t have them either…. After another 2 weeks Outback Equipment finally refunded me the purchase price.”

Helpful Report

Posted 8 months ago

Hi Allan, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 8 months ago

“When ordering it was not explained that my order would not be sent straight away especially when I explained it was a gift and paid for express post. One week later still no correspondence or item recieved- I did ring and was told that something was missing from the order and could not be sent in time - so I cancelled and got my money back. Not Happy Jan”

Helpful Report

Posted 8 months ago

Hi Maureen, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 8 months ago

“The gauge failed after the second use Looks like moisture has migrated into the digital gauge, no idea how this happened as we have not been near water with gauge and it has been in the car all other times Submitted a warranty claim with outback’s had a standard generated email response that said they would get back to within 48 but as yet two weeks later I have had crickets did a follow up email, nothing plus rang them but after being on hold for 30 minutes gave up. Very poor after sales service Could not attach a picture but have sent one to outback”

Helpful Report

Posted 9 months ago

“Came to the site looking for something (can’t remember what). I found what I needed elsewhere cheaper. Now they keep nagging me for a review so here it is.”

Helpful Report

Posted 9 months ago

“Still waiting for my order”

Helpful Report

Posted 9 months ago

“I ordered in January and the product wasn't delivered until May. No email to let me know there was a delay.”

Helpful Report

Posted 9 months ago

Hi Paige, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“The delivery time was terrible and only three quarters of the order arrived. I had to hang around for a week waiting for the rest of my order.”

Helpful Report

Posted 10 months ago

“Bought a water pump for van. It only lasted have a dozen cycles and failed”

Helpful Report

Posted 10 months ago

“Product purchsed was well priced and what I was after. Was in need of it relatively quickly, so I opted for express shipping. It took 20 days to arrive from the date of purchase”

Helpful Report

Posted 11 months ago

“Spoke to someone who said that it would be fine to collect items buy a certain day heard nothing for over a week rang the day before and was told that it would be two more weeks to get items in Mabey some communication would have been a good idea not that hard to pick up a phone Needles to say order cancelled”

Helpful Report

Posted 11 months ago

“Great range of products. Multiple times I have ordered ‘In stock’ products only to find out there Is a lead time as they are sourced from the supplier. Last time I ordered, 26 days until I received my order, only after cancelling 2 items due to a longer than expected lead time due to sourcing from suppliers, but these were marked as In stock.”

Helpful Report

Posted 11 months ago

“Ordered a boat motor cover the first one was the wrong size, went to their store and had it exchanged, and was assured it would fit this time, didn’t fit called them to advise they said they would get back to me when they could source the correct cover it has been 2 weeks and I’ve heard nothing from them, the customer service hasn’t not been great since the first experience.”

Helpful Report

Posted 11 months ago

“Happy with products. Shipping took longer because it wasn’t in stock when website said it was. When asking about my express shipping taking 2+ weeks they did t seem to care about the fact I paid extra. Would have done standard shipping if I knew would have taken that long. Plus then to order in products to only ship them out again”

Helpful Report

Posted 11 months ago

HI Brad. Sorry to have left you feeling only 2 stars. We do need a handling time for some orders before they get off to the courier. Rest assured your express shipping was definitely worth it, with the order going express once it was collected by the courier. The handling time before it gets shipped is what took too long in your circumstance, and we are very sorry for that delay. We have taken your feedback on board and will continue to improve our processes. Thanks for taking the time to give us this valuable feedback.

Posted 11 months ago

“Product arrived damaged (packaging wasn't). Was obviously damaged prior to packing. Arranged a return but the replacement arrived after our holiday. Return process was simplistic, just disappointing to recive damaged goods in the first delivery.”

Helpful Report

Posted 1 year ago

“Took over two weeks for items that were “in stock” to arrive. Came part shipped so obviously they either drop ship or didn’t have stock despite the website saying they did.”

Helpful Report

Posted 1 year ago

Outback Equipment is rated 4.2 based on 6,036 reviews