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Outback Equipment Reviews

4.3 Rating 5,721 Reviews
80 %
of reviewers recommend Outback Equipment
4.3
Based on 5,721 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Outback Equipment Reviews
Outback Equipment 5 star review on 3rd January 2025
Craig Warne
Outback Equipment 5 star review on 3rd January 2025
Craig Warne
Outback Equipment 5 star review on 20th December 2024
MARTIN HYDE
Outback Equipment 5 star review on 18th December 2024
Anonymous
Outback Equipment 5 star review on 18th December 2024
Anonymous
Outback Equipment 5 star review on 18th December 2024
Anonymous
Outback Equipment 5 star review on 17th December 2024
Perry Waldron
460
Anonymous
Anonymous  // 01/01/2019
Purchase was very easy with no fuss. Timely delivery and great price. Equipment as advertised and suited my needs.
Helpful Report
Posted 6 months ago
Don’t bother with these guys painful experience
Helpful Report
Posted 6 months ago
Hi, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Posted 6 months ago
Ordered on the 11th, dispatched on the 24th, no explanation of why the delay and no indication on the website the items were not in stock
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Posted 6 months ago
Hi Mike, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Posted 6 months ago
Always exceptional. Prompt delivery
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Posted 6 months ago
Not much heat coming out of it
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Posted 6 months ago
Hi, Please reach out to us to start a warranty claim so we can get this sorted for you.
Posted 6 months ago
Thirsty Nomad water Filter was delivered promptly. Very happy with the product.
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Posted 6 months ago
Disappointed the leg does not include the hardware to attach to the awning. Not good enough.
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Posted 6 months ago
Ordered a Buck Wild large clear top bag, but didn't have any in stock, and a large Outback Equipment bag was issued to me. Was offered another small Buck Wild bag free of charge, and to keep the Outback Equipment one also, and i was very happy with services offered. Great customer support. Thankyou🙏.
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Posted 6 months ago
Not a great light. The flimsy reflective shroud is quite large and light weight making it bulky and easily damaged. In fact mine arrived in the mail from Outback Equipment dinted and damaged while still in the original packaging! In the hope to use the light for a group camping trip I ordered 3 lights, but they were just too bulky to carry (there were not measurement of the light on the website). I wanted to change them for the more compact and robust Explore Planet Earth Light. I returned the lights to Outback Equipment in the same packageing as it was sent to me in (at $28 freight charge per $100 light to me!) I was told by Outback Equipment that the packaging and lights were too damaged to resell, so they offered me bugger all refund!! I can image they were damaged. They are flimsy and were not well packed on my receipt!!! Outback Euipment wanted me to have photos of the lights as I received them, but did not have photos of the lights in their dispatch packaging on sending them to me, so they dont know how they were packaged or the condition they were in at time of dispatch. Damage in the mail (or their storage) should not be my problem!! Their returns solution is they have offered to send the damaged lights back to me, as long as I pay the freight, for a third time! The freight costs will pretty much equate to the full value of the light refund I would have received! It has been a very difficult process. Beware the returns policy of Outback Equipment, despite their return policy outlined on their website- they have been extremely difficult to return the lights to, and very reluctant to offer a refund on their light oer their terms. I have purchased other things from Outback Equipment with no issue, but these badly packaged lights have been a disaster for me, and OE has been very difficult. I'll go to a store next time.
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Posted 6 months ago
Hi Rob, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, your feedback helps us get better.
Posted 6 months ago
Awesome piece of kit
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Posted 6 months ago
Was getting a pair of speakers replaced under warranty. It took over 2 months to happen. Equipment was sent to wrong address. Supplier originally refused warranty and then agreed adding 6weeks to while episode. It was a really slow process and Outback Equipment staff did not know how to handle it until manager involvement.
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Posted 6 months ago
Hi Chris, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Posted 6 months ago
As I didn't order one of them but paid for it but I would like to have a barrel and key for the outer lock
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Posted 6 months ago
The roof rack I ordered arrived damaged and unusable, I’ve had to delay my work trip with no confirmation of when this will be rectified, I will think twice before using outback equipment.
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Posted 6 months ago
Timely and accurate, very happy with results
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Posted 6 months ago
I still haven’t received my order.
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Posted 6 months ago
Great service and communication. Very prompt delivery.
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Posted 6 months ago
Outback equipment failed to ship my items within 3 weeks of purchase. It took a further few weeks of stalling by their customer service personnel before I managed to get a refund. Re-Ordered my items direct off the OEM and they were on my doorstep in 2 days. Will never use outback again.
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Posted 6 months ago
Hi Adam, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Posted 6 months ago
I got what I ordered, it took 5 days before it was dispachted. All good, I will use them again.
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Posted 6 months ago
Hi Adam, Thanks again for being a loyal customer and writing this awesome review.
Posted 6 months ago
Good qualitity
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Posted 6 months ago
Company should give refunds when incorrect battery supplied for maglite and correct battery not available. Shouldn't be forced to use in store credit on unwanted products. This will obviously affect my future use of your services as don't want in store credits again.pity as would have gone with your company otherwise Regards Tomas ps next question asked how long it took to gain refund is this possible as wasn't advised this
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Posted 6 months ago
Hi Tomas, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Posted 6 months ago
Outback Equipment is rated 4.3 based on 5,721 reviews