Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.23

4.2 Rating 5,876 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 5th February 2025

Jason Blowes

Outback Equipment 5 star review on 31st January 2025

John Collier

477

Anonymous

Anonymous // 01/01/2019

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“I ordered life jackets in October 24 no communication was sent to inform me these weren't in stock I only found out as I rang twice and the 2nd time was told they wouldn't be available until February 2025 I asked for a refund and finally got it 2 weeks later as I needed the jackets for a holiday in November not good customer service.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Michelle, We are truly sorry to hear about the issues you faced with your order and the lack of communication regarding stock availability. It's understandable that you needed the life jackets for your holiday, and we regret that we weren't able to meet your expectations this time. Your feedback is very important to us, and we're committed to improving our customer service to prevent this from happening in the future. Thank you for sharing your experience, and we appreciate your understanding. Best wishes.

Posted 4 weeks ago

“Very dissatisfied. Poor service.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Initially I received the WRONG product! After sending the wrong one back, we finally received the correct item ☹️ Will not deal with outback equipment again!! POOR SERVICE”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, We sincerely apologize for the mix-up with your order. It's frustrating to receive the wrong item, and we understand how disappointing that must have been for you. Thank you for your feedback, and we wish we could have served you better. Best regards.

Posted 4 weeks ago

“Delivery was slow, definately wasn't the 4 business days that the website said, was nearly a week before I got confirmation of being sent then spent over a week in a store in Bendigo before finally being delivered, all up was about 22 days from order placement”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Stephen, Thank you for sharing your experience. We’re sorry to hear that the delivery timeframe did not meet your expectations. Your feedback is crucial to us, and we’re always looking for ways to enhance our service. We appreciate your patience and hope that you are enjoying your purchase now that it has arrived. Please reach out if there's anything else we can assist you with. Cheers!

Posted 4 weeks ago

“Great product competitive prices 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Luke, Thank you for the fantastic 5-star review! We’re thrilled to hear that you’re happy with our product and found our prices competitive. Your support means a lot to us, and we’re here for any future needs. Cheers!

Posted 4 weeks ago

“Part was in stock, and at a good price compared to other stores.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Steve, Thank you for the fantastic 5-star review! We're thrilled to hear that you found the part you needed in stock at a great price. If you need anything else, please feel free to reach out. Cheers!

Posted 4 weeks ago

“Hello team. Thanks again for my mirrors they are great. Unfortunately the only thing missing is mirrors fold in like on my original ones but otherwise very pleased and the staff were also very helpful and friendly. Andy B.”

Helpful Report

Posted 1 month ago

Hi Andy, Thank you for the fantastic 5-star review! We're thrilled to hear that you're enjoying your new mirrors and found our staff helpful and friendly. If there's anything more we can do for you, just let us know. Cheers!

Posted 4 weeks ago

“I recently wrote to you to tell you that one of the mirrors was broken on delivery and have not had a response from you,we have since bought others and would not recommend now to any of our friends”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Joan, We sincerely apologize for the inconvenience you've faced with the broken mirror and the lack of response. This is certainly not the experience we wish for our customers, and we appreciate you bringing it to our attention. Your feedback is crucial, and we are actively working to improve our communication and support. We're sorry to hear that your faith in us has been affected, and we hope to have a chance to restore it in the future. Thank you for sharing your concerns with us. Best wishes.

Posted 4 weeks ago

“The product is good. The delivery took weeks not happy with that. I live in a Melb suburb not the moon.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Gordon, Thank you for taking the time to share your thoughts. We’re glad to hear you like the product, but we sincerely apologize for the delay in delivery. It’s certainly something we’re working to improve. We appreciate your understanding and hope your next experience with us is a much smoother one. Cheers!

Posted 4 weeks ago

“Arrived on time and in good condition. Good company to deal with.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Alan, Thank you for your positive review! We're pleased to hear that your order arrived on time and in good condition. It's great to know you had a good experience dealing with us. If there's anything else we can assist you with, just let us know! Cheers!

Posted 4 weeks ago

“Outback equipment are so easy to deal with and there postage is is very reasonable and reliable with the tracking. The tow hitch, pin and locking pin are all very good quality.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi John, Thank you for the wonderful 5-star review! We’re delighted to hear that you found our service easy to work with and that the quality of the tow hitch and accessories met your expectations. Your feedback means a lot to us, and we're here if you need anything else. Cheers!

Posted 4 weeks ago

“Waited weeks after ordering an item. When I called to follow up I was told they were out of stock. Someone could have called to tell me or not taken my order to start with if they didn’t have stock. As I was waiting on it for a Christmas present. Disappointed.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Steve, We truly apologize for the wait you've experienced and understand how frustrating it is, especially when you're counting on a gift. It’s disappointing to hear that we didn’t communicate the stock issue proactively. Your feedback is invaluable, and we're working hard to ensure better communication and inventory management in the future. Thank you for sharing your experience, and we hope to serve you better down the road. Best regards.

Posted 4 weeks ago

“I ordered products at end of November for Xmas presents. When they hadn't arrived 3 weeks later and the courier wouldn't help I contacted Joel. He was great in chasing up their whereabouts and surprise...my package arrived 2 days later. Joel followed up with me as well which was unexpected but great customer support.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi there, Thank you for your wonderful 5-star review! We're so glad to hear that Joel was able to help with your order and provide excellent customer support. It's fantastic that your package arrived just in time! If you need anything else, don’t hesitate to reach out. Cheers!

Posted 4 weeks ago

“Goods as described fast delivery and a good price”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Wayne, Thank you for the great review! We're glad to hear that you found the goods as described and appreciated the fast delivery and good prices. Your feedback is invaluable, and we look forward to serving you again soon. Cheers!

Posted 4 weeks ago

“Awesome products with fast and easy delivery, will be using you guys again.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Craig, Thank you for the awesome 5-star review! We're delighted to hear that you loved our products and found the delivery fast and easy. Your support means the world to us, and we can't wait to serve you again soon. Cheers!

Posted 4 weeks ago

“very happy with the product and service”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Michael, Thank you for the wonderful 5-star review! We're so happy to hear that you're pleased with both the product and the service you received. Your support means a lot to us, and we look forward to assisting you again soon. Cheers!

Posted 4 weeks ago

“Online Purchase was super easy and product arrived overnight with courier.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Carrie, Thank you so much for the fantastic 5-star review! We're thrilled to hear that your online purchase was a breeze and that your product arrived so quickly. If you ever need anything else, feel free to reach out. Cheers!

Posted 4 weeks ago

“Excellent price and delivery.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Neil, Thanks for the fantastic 5-star review! We’re thrilled to hear that you found our prices excellent and that the delivery met your expectations. Your support means a lot to us, and we look forward to serving you again in the future. Cheers!

Posted 4 weeks ago

“Thank you for being so efficient with processing,very pleased with purchase”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Vanessa, Thank you for your fantastic review! We're thrilled to hear that you were pleased with our efficient service and your purchase. Your satisfaction is our priority, and we look forward to serving you again in the future. Cheers!

Posted 4 weeks ago

“cant remember what i got it must have been good”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Ian, Thanks so much for your 5-star review! If you ever need anything or have questions in the future, feel free to reach out. Cheers!

Posted 4 weeks ago

Outback Equipment is rated 4.2 based on 5,876 reviews