Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't really review yet. Parcel had been delayed. I have no idea when it'll come. Cheers.”

Helpful Report

Posted 6 months ago

Hi Jason, We are sorry to hear about the delay! Please check your tracking as there has been an update today. Please reach out to our customer service team if there are any further issues.

Posted 6 months ago

“Unfortunately our experience was not good ! Wrong product sent but had to return it at our expense and no responsibility taken by them then had to chase up that they had received the return after a week of it being received by them Very poor service ECT. Unfortunately would not use again or recommend!”

Helpful Report

Posted 6 months ago

Hi Stephen, I can see that you are currently in contact with us to give you a hand with the return of the incorrectly purchased item to make sure that your return is exchanged for the correct item. We are happy to be of assistance in any situation, if there is anything further that you need please do not hesitate to ask.

Posted 6 months ago

“Definitely will not be purchasing off these guys again. Why ? I made an error while purchasing an item, once paid I realised instantly and called the help line only to be told bad luck. Not help what so ever. 😕”

Helpful Report

Posted 7 months ago

Hi Joe, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, thank you for bringing this to our attention.

Posted 6 months ago

“Sorry, but a very poor experience, on two fronts. Firstly, a staff member took my order over the phone, knowing that you didn't have the item in stock, and then I got an email a day or so later to say that the supplier was out of stock and the product was going to be a month away. Of course, I cancelled the order and got it from elsewhere within days. The second issue I have is using Aramex as your delivery company. It doesn't matter who I order from, but when Aramex is involved, it's always going to be late, without fail! I did have another item on order with you and the tracking system told me that it was at Aramex's Brisbane depot (I'm in Brisbane). It sat there for days until I jumped up and down to get it delivered.I know you can't control this, but it reflects badly on you and I have to think twice about whether I order something from you for this reason.”

Helpful Report

Posted 7 months ago

Hi, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 7 months ago

“The pump I purchased is not the same as the one on the website, nor does it have the right connection for my boat. I want to return in. Regards Craig Dartnell 0418612203”

Helpful Report

Posted 7 months ago

Hi Craig, Please reach out to our friendly customer service team with photos of the item you received and we will assist you with this issue.

Posted 7 months ago

“Terrible service. Take your money (including extra for express post) and then don’t ship product for two weeks.”

Helpful Report

Posted 7 months ago

Hi Jordy, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 7 months ago

“Outback need to be more upfront regarding whether an item is in stock or not, apparently it’s up to the purchaser to ask, When I’m paying express postage I expect my purchase to be sent quickly Communication was prompt but they never came back with a delivery time as they said they would in emails Personally I will use a different supplier in future”

Helpful Report

Posted 7 months ago

Hi Lyndon, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 7 months ago

“I ordered my item on the 25/7 and I expect it will be delivered on the 13/9. Before I ordered the item I receive contradictory advice about whether or not it was in stock and whether or not it would be delivered before I went away. Item arrived in time but was the wrong type. Went through the 3rd degree to establish the item was wrong. I did not receive an apology and was sent courier details to send it back. I tried to contact someone to negotiate buying the wrong item so that the correct one would be delivered ASAP. I went through 4 different people and was told the item was not in stock and needed to be delivered in. I purchase the wrong item to get the ball rolling. It took over a week before the stock arrived in Qld and then forwarded on to me. It felt like there was no urgency in getting the right goods to me and I say again, no apology. I wanted to contact someone in charge but there was no contact details. Not happy Jan.”

Helpful Report

Posted 7 months ago

Hi Ron, Thank you for bringing this to our attention, we’re sorry you had a bad experience. It was an uncommon instance, your feedback helps us get better. We’ll strive to do better.

Posted 7 months ago

“If you write something bad it doesn't go through. So I had the most amazing experience of being delivered the wrong UHF radios and having to pay blokes who didn't know where they were or what they were doing. For 2 weeks. Because that's how long it takes to send a wrong item back and get a replacement if you live 85km from town. Great job guys!”

Helpful Report

Posted 7 months ago

Hi Chris, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 7 months ago

“The caravan stone gaurd is starting to rust after a couple of months.”

Helpful Report

Posted 7 months ago

Hi, Please reach out to our customer service team so that we can assist you with getting this rectified.

Posted 7 months ago

“Tow bar wouldn't fit vehicle & you sent enquiry to manufacturer but 2 weeks on have not heard anything If you are unable to provide a tow bar to fit that I have paid for then I would like a refund so I can purchase a suitable one from another retailer”

Helpful Report

Posted 7 months ago

Hi, I can see that a member of our customer service team is assisting you with this to find out why it will not fit. We will assist you and make sure that you get the correct item for your vehicle.

Posted 7 months ago

“Placed an order of 5 items on the 6th, didn't get any feed back thinking they would be delivered in a few days. Sent an email on the 8th inquiring about my order and was told some things on back order and would arive on 16th. Heard nothing by the 19th so sent another email, no reply by 20th so I called to find out what was happening. Was told some items would not be in stock till the end of the month.”

Helpful Report

Posted 7 months ago

Hi Jeff, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We are glad that we came to a conclusion together, although not the ideal outcome for either of us. We sincerely apologise! We’ll strive to do better.

Posted 7 months ago

“The disappointment began with your 7% offer in the Afterpay email I was ready to purchase only to find my direct payment did not receive a discount So I went to a local store down didn’t pay freight and saw exactly what I wanted without bait promotions May now block all of your marketing Poor wording by your team”

Helpful Report

Posted 7 months ago

Hi Paul, We are so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

Posted 7 months ago

“I had to chase up why product wasn’t delivered 3 weeks after order only to be told no stock. Was offered 1 black and 1 silver item. Asked for a refund and the refund took 3 weeks to reach my account. Very poor service!!”

Helpful Report

Posted 8 months ago

Hi Jai, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 8 months ago

“Took a long timeto get my parcel many phone calls to find what I had paid for , no phone calls or emails will never purchase again”

Helpful Report

Posted 8 months ago

Hi Matthew, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 8 months ago

“Sent 3 emails no one ever got back to me in regards to a credit for an advertised price of product that I was charged full price for.”

Helpful Report

Posted 8 months ago

Hi Kay, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 8 months ago

“Did not have item in stock did not inform me long delay not happy!!!”

Helpful Report

Posted 8 months ago

Hi Fred, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 8 months ago

“Unfortunately the parcel sent out for delivery with my item was very poorly packaged. It arrived with the package open and parts missing - presumably in transit. I asked for the replacement unti to be held for collection but it was posted to my home address after we had left for a 4 month round Australia trip. Very poor service.”

Helpful Report

Posted 8 months ago

Hi Leigh, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 8 months ago

“Order to way to long to be delivered. I won't purchase again unless it's in store. The bag I bought has already ripped. I'm not even going to bother with emails and waiting two months for a replacement.”

Helpful Report

Posted 8 months ago

Hi Anthony, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 8 months ago

“Was promised delivery within 1 week after 6 working days I rang and follwed up to be told everything was in stock except the filler. I then waited another 3 working days and followed up again now to be told the filler was in but the tank went to someone else. I then got a refund on my credit card and had to drive in and pick up the rest of the gear I was never refunded my freight that I prepaid and I had to purchase another tank drive to tringalpa and I found Amy's attitude frustrating she didn't care and kept refering to her company policy. Many things could have been done but if I waited for outback equipment I would not have made my trip even though I purchased weeks prior im not happy and your company still owes me the freight!!!!”

Helpful Report

Posted 8 months ago

Hi Steve, We sincerely apologise for what has happened here! I have looked into this and we have refunded the correct amount. I will reach out to you via a phone call and explain. We are very sad to hear that our service did not meet expectations. We'll strive do be better.

Posted 8 months ago

Outback Equipment is rated 4.2 based on 6,036 reviews