Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,026 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

Write Your review

Tell us how Outback Equipment made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything I ordered as described”

Helpful Report

Posted 1 month ago

Hi Rhys, Thank you for your wonderful 5-star review! We're thrilled to hear that everything you ordered was as described. Your satisfaction means a lot to us, and we appreciate your support. If you ever need anything else, please don’t hesitate to reach out. Cheers!

Posted 3 weeks ago

“Great product, speedy postage will purchase from seller again”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Joel, Thank you for the awesome 5-star review! We're thrilled to hear that you’re happy with the product and that it reached you quickly. Your support means a lot to us, Cheers!

Posted 3 weeks ago

“First you send the wrong product,then I send the product back and I hear nothing about what is going on”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Paul, Thank you for taking the time to express your concerns. We genuinely apologise for the mix-up with your order and for the lack of communication regarding your return. We understand how frustrating this experience must be for you. Your feedback is invaluable to us, and we are committed to improving our processes to prevent this from happening in the future. We can see that this return has been received and processed however, If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Very long shipping time.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Fantastic fan covers when orderd was told they were in the wearhouse but found out later when they didn't arrive in the post they were in fact waiting for the maxie fan covers for the motorhome to come from supplier re the usa but they finely arrived 2 and half months later, staff were helpfull when i rang to enquire where the covers are and tried to smooth thing over as they are trained to do so after all of that they arrived in good condition well parceled fitted great”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Wayne, Thank you for your thoughtful review! We appreciate your understanding regarding the delay in receiving your fan covers. It's great to hear that our staff were able to assist you during the process and that the covers arrived in good condition and fit well. Your feedback is invaluable to us, cheers!

Posted 3 weeks ago

“I received what I’d ordered in a good time and price. Exactly as agreed, you can’t ask much more”

Helpful Report

Posted 1 month ago

Hi Geoff, Thank you for the great review! We're delighted to hear that your order arrived on time and met your expectations. We hope to serve you again soon! Cheers!

Posted 3 weeks ago

“This company was prompt with my order and shipping was quick. I cannot comment on the 12volt trembler switch and low voltage battery protector yet as my 3-way fridge completely died before I had a chance to install the products. They seem robust and well made though.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Phil, Thank you for the fantastic 5-star review! We're delighted to hear that you found our order process prompt and shipping to be quick. We're sorry to learn about your fridge, but we're glad you find the 12volt trembler switch and low voltage battery protector to be robust and well-made. Your satisfaction is our priority, and we can't wait to hear how the products work for you once you install them. If you have any questions, feel free to reach out! Cheers!

Posted 3 weeks ago

“Product was way cheaper than anywhere else.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Kathie, Thank you for the fantastic 5-star review! We're delighted to hear that you found our prices to be the best around. Your feedback motivates us to keep providing great value to our customers. We appreciate your support and hope to see you again soon! Cheers!

Posted 3 weeks ago

“Got exactly what I wanted and postage took no time . Couldn’t be happier .”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Andrew, Thank you for the fantastic 5-star review! We're delighted to hear that you received exactly what you wanted and that the postage was quick. Your happiness is our priority, and we truly appreciate your feedback. We can't wait to serve you again in the future! Cheers!

Posted 3 weeks ago

“I received my windscreen sun protector for my VW golf, i must say it is the best sun protector i have ever purchased. Strong and well made, very happy. I would highly recomment this product.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Barry, Thank you so much for the fantastic 5-star review! We're delighted to hear that ourproducts have exceeded your expectations and that you found them strong and well-made. Your recommendation means the world to us, and we can’t wait to serve you again in the future! Cheers!

Posted 3 weeks ago

“Was told my order would arrive in 5 days turned out it would take 3 months asked for a refund”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Nita, Thank you for taking the time to share your experience. We sincerely apologise for the delays you encountered with your order. We understand that waiting can be frustrating, and we are sorry for any inconvenience this has caused you. We value your feedback and will certainly look into this issue to help us improve our processes. If there's anything further we can assist you with, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Not a good experience item didn’t arrive many excuses very poor probably won’t have any other dealings with Outback Equipment, I suggest following the email trail on this , yes it as a training tool as a don’t do”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Quick delivery and just what I wanted”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Axle, Thank you for the wonderful 5-star review! We're thrilled to hear that you received your order quickly. Your satisfaction is what drives us, and we truly appreciate your support. We look forward to serving you again soon! Cheers!

Posted 3 weeks ago

“Very unhappy with the discourtesy shown by your company and certainly will not be purchasing from you again .”

Helpful Report

Posted 1 month ago

Hi David, Thank you for taking the time to share your feedback. We sincerely apologize for the discourtesy you experienced with our team. This is certainly not the standard of service we strive for at Outback Equipment. We understand how disheartening it can be to feel unvalued, and your experience is important to us. We will address your concerns with our staff to ensure we provide better customer interactions in the future. If there's anything more we can do to assist you, please reach out to our customer service. Best regards!

Posted 3 weeks ago

“Thanks Rhys you are amazing And your knowledge of products is great”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Michael, Thank you so much for the amazing 5-star review! We're thrilled to hear that you had a great experience with Reece and appreciated his product knowledge. Your kind words mean a lot to us! We look forward to assisting you again soon. Cheers!

Posted 3 weeks ago

“Very good service warranty claims excellent Sales staff very helpful”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Des, Thank you for the wonderful 5-star review! We’re thrilled to hear that you had a great experience with our warranty team and found our sales staff to be so helpful. Your satisfaction is incredibly important to us, and we appreciate your feedback. We look forward to assisting you again in the future! Cheers!

Posted 3 weeks ago

“You sent the wrong door handle which I returned on 10/2/2025 I have had NO correspondence since.. I will not be recommending your business to anyone”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Outback have really good prices for name brands but delivery is always slow with no tracking information. Would be five stars if they could solve this issue. I always allow two weeks for delivery.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“Good quality looking forward to using”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

“finaaly got products after a 5 week wait.”

Helpful Report

(Coopers Plains, 4108) - Posted 1 month ago

Hi Dave, Thank you for your review! We're glad to hear that your products finally arrived, though we completely understand how a 5-week wait can be frustrating. Timeliness is important to us, and we appreciate your patience throughout the process of this international delivery. If you have any further questions or need assistance, please feel free to reach out. Best regards!

Posted 1 month ago

Outback Equipment is rated 4.2 based on 6,026 reviews