Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,728 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 9th January 2025

463

Anonymous

Anonymous // 01/01/2019

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“Awesome service and an awesome product”

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Posted 1 week ago

Hi Jarred, Thank you for your fantastic 5-star review! We're thrilled to hear that you had an awesome experience with our service and product. Your support means everything to us, and we can’t wait to assist you again soon!

Posted 1 week ago

“Good Prices ,Good customer service as it took a little longer for delivery at Xmas but staff very understanding and helpful”

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(Coopers Plains, 4108) - Posted 1 week ago

Hi Craig, Thank you for your thoughtful review! We're glad to hear that you had a positive experience with us, especially during the busy holiday season. We appreciate your understanding and patience with the delivery times. We look forward to serving you again!

Posted 1 week ago

“Anderson cable I bought was wired backwards Lucky it didn't damage my mppt”

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Posted 1 week ago

“I made an order on November 25 2024 and I am yet to STILLLLL receive my order! Super unhappy with the service! It was a Christmas present and it’s now 2025!”

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Posted 1 week ago

Hi Buket, We’re truly sorry to hear about the delay with your order. We understand how much timely delivery means during the holiday season. Your feedback is important to us, if you can please reach out to our customer service team with an order number we hope to assist with sorting this out for you. Thank you for sharing your thoughts, and we hope to make this right for you as soon as possible. Cheers!

Posted 1 week ago

“Great company, spot on communication and good value. Highly recommend”

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(Coopers Plains, 4108) - Posted 1 week ago

Hi Anthony, Thank you for your wonderful 5-star review! We’re delighted to hear that you had a great experience with our team and products. Your recommendation means a lot to us, and we can’t wait to help you again in the future!

Posted 1 week ago

“The product i ordered and paid for was not available. I was notified a week later which left too little time to source the product from someone else before my trip. There was also the delay in getting the funds returned.”

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(Coopers Plains, 4108) - Posted 1 week ago

Hi Jason, I’m really sorry to hear about the unavailability of the product you ordered. It’s frustrating when things don’t go as planned, especially when you have a trip coming up. We appreciate your feedback, as it helps us improve our communication and processes moving forward. Thank you for letting us know about your experience, and we hope to serve you better in the future. Cheers!

Posted 1 week ago

“Great product , quick delivery”

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(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Graham, Thank you for your fantastic 5-star review! We're thrilled to hear that you love the product and that it arrived quickly. Your satisfaction is what drives us, and we can't wait to help you with your future purchases!

Posted 2 weeks ago

“I ordered and paid for a small part for my caravan on a Tuesday and it wasn't picked and packed until Saturday. It took another week for me to receive it. Also i was overcharged on postage. I will not use you again or recommend you to anyone. This might be only one complaint to you but i am on a lot of f/b sites.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Neville, I’m really sorry that you were not satisfied with our handling times. It’s frustrating when things don’t go as planned, and we completely understand your disappointment. Your feedback is invaluable, and we’re actively working to address these concerns to ensure a better experience for everyone in the future. Thank you for sharing your thoughts, and we hope to regain your trust one day. Cheers!

Posted 2 weeks ago

“Shockingly bad experience! Their 'no refund for change of mind; store credit only', is a violation of the trust that Consumers have grown to expect from ecommerce. The item wasn't even in stock for 2 weeks. Then another 10 days waiting for delivery! Stay away!”

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(Coopers Plains, 4108) - Posted 3 weeks ago

“In regards to my order of 16 chairs I originally ordered a directors chair, i bought 3 for work, then liked them so much at the discounted price i bought 16. They were from all the reviews I was so happy about i told my friends to buy. I was rung after ordering that these couldn't be supplied, as they couldn't get them so had to choose another product. I dropped the order to 9 and they were all really helpful through the process and all but I still feel they are not as good of quality that I'd hoped for. I'd seen pictures that were sent through for transparency but when sat in they just don't have the 180kg weight rating and quality of the ones I'd ordered nor are they as comfortable.”

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(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Ben, Thank you for taking the time to share your thoughts with us! We're glad to hear that you appreciated our team's assistance during the ordering process. We understand how disappointing it can be when products don’t meet expectations, especially after seeing positive reviews. Your feedback regarding the comfort and weight rating of the chairs is important to us, and we’ll take it into consideration as we strive to improve our alternative offerings. We hope to have the opportunity to serve you better in the future!

Posted 2 weeks ago

“They have everything you need for your caravan upgrades, everything I needed was in stock and was delivered quickly!”

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(Coopers Plains, 4108) - Posted 3 weeks ago

Hey Steven, Thank you so much for the amazing 5-star review! We're thrilled to hear you found everything you needed for your caravan upgrades, and that it was all in stock with prompt delivery. Your satisfaction is our top priority, and we look forward to assisting you with your future needs!

Posted 2 weeks ago

“I have bought quite a few items from Outback Equipment of late and am impressed by the quality of the goods as well as the value for money.”

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(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Marc, Thank you so much for the wonderful 5-star review! We’re delighted to hear that you’re impressed with the quality of our products and the value they offer. We appreciate your support and look forward to serving you again soon!

Posted 2 weeks ago

“Overall I am fairly pleased with my recent online shopping experience with Outback Equipment. I have noticed a practice which appears to be becoming more common lately with some online sellers whereby they sell items which they don’t have in stock without making it clear that the items will be on back order until stock arrives. Very disappointing to find out after paying when the item could be bought elsewhere without delay. Several days after I placed my order I received a phone call from staff at OE to advise that due to an error and promised stock delivery which had not eventuated my order could not be supplied until stock arrived from overseas. I was not happy to have to wait as I had plans to use it ASAP. I did, however very much appreciate the phone call, accompanying apology and explanation rather than just to leave me to wonder as has happened with other sellers previously. The delay was longer than expected but I did eventually receive my order in good condition after a further hiccup with the courier where OE staff were not helpful in locating my parcel. Thank you Outback Equipment. I may give you another try when I need something else that you supply.”

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(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Gary, Thank you for taking the time to share your experience with us! We sincerely apologize for the inconvenience caused by the stock delay and appreciate your understanding regarding the situation. We're glad our team was able to keep you updated and that your order eventually arrived in good condition. Your feedback is important, and we’ll continue to work on improving our processes. We hope to serve you again in the future!

Posted 2 weeks ago

“If I could give zero stars, I would. Issues: - Terrible website (doesn't render well on desktop or mobile, latency, poor user interface, misleading specs). No apologies for misleading specs, instead blaming it on the manufacturer. - Mansplaining customer service rep who told me my CUB camper trailer couldn't be as small as I said it was. - Understaffing, so it took them 6 days to process a return - and only when I escalated it. - Understaffing, so it took them 4 business days (6 total days) to dispatch an order. - Terrible courier Aramex, who, after saying it would be delivered on a specific day, now simply says it's delayed. Do NOT buy from this provider!!!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi, We're really sorry to hear about the issues you faced with our website and customer service. We completely understand how frustrating it can be when expectations are not met. Your concerns about the delays in processing returns and dispatching orders are noted. We appreciate your feedback on the courier service as well—this is not the experience we want for our customers. Thank you for sharing, and we hope to provide a much better experience in the future. Cheers!

Posted 2 weeks ago

“Awesome to deal with. Return process easy, great product but turns out not required. Credit recieved as soon as product returned. No hassle”

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(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Jason, Thank you for the fantastic 5-star review! We’re thrilled to hear you found the return process easy and had a hassle-free experience with us. Looking forward to having you shop with us again!

Posted 3 weeks ago

“Quality was good but delivery took very long to come and we live round the corner”

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Posted 3 weeks ago

Hi Patrice, Thank you for your review! We’re glad to hear you were pleased with the quality of your order. We apologize for the delay in delivery, especially given your close proximity to us—it’s something we’re always striving to improve. Your feedback is invaluable, and we hope to serve you more efficiently in the future!

Posted 3 weeks ago

“Good work guys”

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Posted 3 weeks ago

Hi Craig, Thanks for the great feedback! We really appreciate your support and are happy to hear you’re satisfied with our work. Looking forward to having you back at Outback Equipment!

Posted 3 weeks ago

“Excellent Service”

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(Coopers Plains, 4108) - Posted 3 weeks ago

“Service and delivery has been very good, haven't had a chance to setup as of yet.”

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(Coopers Plains, 4108) - Posted 3 weeks ago

“Thank you Outback Eqhipment for you prompt response to both of my purchases. If I ever need something again I will know exactly where to come. The one issue I have is the number of emails that followed advertising your wares. I have tried several times to unsubscribe. The emails have reduced but not ceased. Could you please unsubscribe me.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Kym, Thank you for your thoughtful review! We appreciate your feedback and are glad to hear you found our response prompt. We apologize for the trouble you've experienced with our emails and truly understand how that can be frustrating. We'll ensure your request to unsubscribe is handled swiftly. Thanks for choosing Outback Equipment, and we look forward to serving you again in the future!

Posted 3 weeks ago

Outback Equipment is rated 4.3 based on 5,728 reviews