Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.23

4.2 Rating 5,876 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 5,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 7th February 2025

Murray MAPLESON

Outback Equipment 5 star review on 5th February 2025

Jason Blowes

Outback Equipment 5 star review on 31st January 2025

John Collier

477

Anonymous

Anonymous // 01/01/2019

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“All the team are very easy and professional to deal with.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Robert, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our team easy and professional to work with. Your feedback is greatly appreciated! If you need anything in the future, don't hesitate to reach out. Cheers!

Posted 3 weeks ago

“Great product, great to deal with. Easy online purchasing and good communication. Everything is delivered in a good time.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Neil, Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our online purchasing. If you need anything else, just let us know! Cheers!

Posted 3 weeks ago

“I will Avoid Outback Equipment in future. I received remarkably slow delivery, no communication of why there was unforeseen delays. It seems they sold me equipment they didn’t have in stock to sell? Poor communication when I queried the delay and a really disappointing experience trying to contact them for an explanation. Phone system was basically useless and a very unproductive computerised menu system ensured I was disappointed before I even managed to not get through to a person. When I finally got a call back days later, the staff were quite removed from engagement and it seems to me that low pay for the workers has attracted low quality effort from an over worked crew. Please don’t contact me again.”

Helpful Report

Posted 3 weeks ago

“Excellent customer service”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Ron, Thanks for the awesome 5-star review! We're so glad to hear you had a great experience with our customer service. Cheers!

Posted 3 weeks ago

“Still waiting on my free gift . And haven’t installed maxx The delivery was good .”

Helpful Report

Posted 3 weeks ago

Hi Lynette, Thank you for your review. We appreciate your patience regarding the free gift, and we're glad to hear the delivery went smoothly. If you're still awaiting your gift please reach out to our customer service team. We're here to help! Best regards!

Posted 3 weeks ago

“Recently purchased the supa peg deflappers for the caravan. Very happy with the product.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you're happy with your product. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, don't hesitate to reach out.

Posted 3 weeks ago

“good products delivery took ages order wasn’t even picked and sent until over a week after i ordered”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for your review. We're glad to hear you were satisfied with our products, but we sincerely apologize for the delay you experienced with your delivery. It’s important to us that our customers receive their orders promptly. If there's anything else we can help you with, please don't hesitate to reach out. Best regards!

Posted 3 weeks ago

“An air compressor and tyre pressure gauge were purchased as a Christmas present on 14-Dec. Price was good and the two items in stock in Brisbane. Delivery to Brisbane was advised 1-3 days with potential delays due to Christmas. An email was received 3 days after order placement, to confirm the items on their way. Enquiries were sent to both Outback Equipment and Aramex prior to Christmas to determine the whereabouts and expected timing of the delivery. Outback Equipment defaulted to the courier and Aramex didn’t respond. It took nearly 2 weeks (30-Dec) for Aramex to register the delivery in their tracking system and the items arrived more than two weeks after Christmas on 7-Jan. The items that were purchased as a gift, arrived in the original air compressor box which was tattered and worn and ultimately could not be given as a gift. Instead of packing the items in a manner to protect them, the air compressor box was opened and the tyre gauge placed inside. This resulted in me purchasing the same gift elsewhere to present on Christmas day and the two items returned to Outback Equipment for credit. The very poor delivery service was not credited. Overall, this was a disappointing experience that is not typical of past purchases from Outback Equipment.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience with us. We’re sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating it can be to face delays and to receive items that are not in gift-ready condition. Please know that your feedback regarding the packaging and delivery process is invaluable to us, and we will certainly take it into account as we strive to improve our services. If you have any further concerns or if there’s anything else we can assist you with, we invite you to reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Good product at a good price”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

“Brought a 40 litre polyurethane tank easy install, good price, quality materials.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Luke, Thanks for the awesome 5-star review! We're thrilled to hear that you found the 40 litre polyurethane tank easy to install and appreciate the quality of the materials at a good price. Your feedback means so much to us! If you need any further assistance or have questions, don't hesitate to reach out. Cheers!

Posted 3 weeks ago

“Live in the PILBARA, Great service, product and delivery highly recommend OE”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Guy, Thanks for the fantastic 5-star review! We're delighted to hear that you enjoyed our service, product, and delivery. Your recommendation means a lot to us! If you ever need anything else, feel free to get in touch. Cheers!

Posted 3 weeks ago

“I am very happy with the quality of the product purchased, however the courier company (Couriers Please) did not deliver the products, nor respond to any followup emails. Courier Company lost the products, however, Outback Equipment were kind enough to re-issue the products which I then collected from the store.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Wendy, Thank you for the fantastic 5-star review! We're delighted to hear that you are happy with the quality of your product. We're also really sorry to hear about the issues experienced with the courier service, but we're glad our team could assist you by re-issuing the products. Your feedback is important to us, and if you need anything else, please feel free to reach out. Cheers!

Posted 3 weeks ago

“Great vendor to deal with always on time!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Joe, Thank you for the fantastic 5-star review! We're delighted to hear that you've had a great experience with our service and that we consistently meet your expectations. If there's anything more we can do for you, just let us know. Cheers!

Posted 3 weeks ago

“We purchased a 12v ceiling fan for the van and it worked perfectly would recommend this product to anyone”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi there, Thank you for the fantastic 5-star review! We're delighted to hear that the 12v ceiling fan worked perfectly for your van. Your recommendation means a lot to us! If you have any more questions or need assistance in the future, just give us a shout. Cheers!

Posted 3 weeks ago

“I brought from Outback Equipment because it said about getting my trax before Christmas and I didn't. So bit disappointed really. I needed them before leaving the state and didn't get them.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Amber, Thank you for your feedback. We're really sorry to hear that your trax didn’t arrive in time for your departure. We understand how disappointing it can be when shipping delays interfere with your plans, especially during the holiday season. If you require any further assistance or have questions, please reach out to our customer service team. Best regards!

Posted 3 weeks ago

“I couldn't get the shower to be able to regulate the heat , it stay always on the hottest side and when I turn if down the temperature did not move .”

Helpful Report

Posted 3 weeks ago

Hi Terry, Thank you for your feedback regarding the shower temperature issue. We're sorry to hear that you were unable to regulate the heat as expected. This sounds frustrating, and we understand how important it is for your equipment to perform properly. We can see that you have reached out to our customer service team regarding this issue and have been directed to submit a warranty claim, if you have any further questions please don't hesitate to reach out again. Best regards!

Posted 3 weeks ago

“Terrible experience, I ordered a pair of water tanks on 8th December, leaving plenty of time for delivery and install into caravan before Christmas, allowing plenty of time for Christmas crazy period regarding postage/shipping, etc. I thought they were in transit, when I got email on 16th of December to let me know they had just been shipped to me. I emailed Outback Euipment office straight away to ask that they make sure they go on that day (the 16th), as obviously they had sold them to me when they were out of stock, never letting me know, and now they're already late. They said ok, they would make sure, but then didn't get on the truck until the next day (17th Dec). After waiting, waiting, waiting, they arrived on January the 9th, after I had to open a case with courier company. Pretty poor experience overall. Good prices, but don't rely on getting anything within reasonable timeframe.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Ben, Thank you for sharing your experience with us. We sincerely apologize for the delays you faced with your water tanks and for not receiving timely updates on your order status. We understand how important it is to receive your items on time, especially during the busy holiday season. If there's anything else you'd like to discuss or if you need further assistance, please don't hesitate to reach out to our customer service team. Best regards!

Posted 3 weeks ago

“Everything arrived pretty quickly and worked perfectly!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Carol, Thanks for the amazing 5-star review! We're so glad to hear that everything arrived quickly and worked perfectly for you. Your satisfaction means a lot to us, so if you need anything else, just let us know. Cheers!

Posted 3 weeks ago

“Goodssuppllied as ordered prompt and tracked as specified”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Michael, Thank you for the positive review! We're glad to hear that your order was delivered promptly and as expected. If you need any more assistance or have questions in the future, just let us know. Cheers!

Posted 3 weeks ago

“Just met the dispatch window, but their choice of courier then took far longer to deliver than is accaptable.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Shane, Thank you for your feedback. We're sorry to hear that the courier service did not meet your expectations and caused delays. We understand how important timely delivery is for our customers, and we will take your comments into account as we work to improve our shipping processes. If you need assistance or have more to share, please feel free to reach out to us. Best regards!

Posted 3 weeks ago

Outback Equipment is rated 4.2 based on 5,876 reviews