Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially I received the WRONG product! After sending the wrong one back, we finally received the correct item ☹️ Will not deal with outback equipment again!! POOR SERVICE”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, We sincerely apologize for the mix-up with your order. It's frustrating to receive the wrong item, and we understand how disappointing that must have been for you. Thank you for your feedback, and we wish we could have served you better. Best regards.

Posted 2 months ago

“I recently wrote to you to tell you that one of the mirrors was broken on delivery and have not had a response from you,we have since bought others and would not recommend now to any of our friends”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Joan, We sincerely apologize for the inconvenience you've faced with the broken mirror and the lack of response. This is certainly not the experience we wish for our customers, and we appreciate you bringing it to our attention. Your feedback is crucial, and we are actively working to improve our communication and support. We're sorry to hear that your faith in us has been affected, and we hope to have a chance to restore it in the future. Thank you for sharing your concerns with us. Best wishes.

Posted 2 months ago

“Waited weeks after ordering an item. When I called to follow up I was told they were out of stock. Someone could have called to tell me or not taken my order to start with if they didn’t have stock. As I was waiting on it for a Christmas present. Disappointed.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Steve, We truly apologize for the wait you've experienced and understand how frustrating it is, especially when you're counting on a gift. It’s disappointing to hear that we didn’t communicate the stock issue proactively. Your feedback is invaluable, and we're working hard to ensure better communication and inventory management in the future. Thank you for sharing your experience, and we hope to serve you better down the road. Best regards.

Posted 2 months ago

“Still awaiting delivery of goods from 1 /12.2024 Order no N1099072”

Helpful Report

Posted 3 months ago

Hey Mark, We are sorry to hear about the delay you have experienced with your order. We can see that this parcel was marked as delivered 8/1/25. Please don't hesitate to reach out with any further queries.

Posted 2 months ago

“Freight time / dispatch was a little excessive had to follow up on order”

Helpful Report

Posted 3 months ago

Hi Nathan, We’re sorry to hear that the freight time and dispatch process didn’t meet your expectations. We strive for timely delivery, and your feedback is essential in helping us enhance our service. If there’s anything specific you’d like to discuss further, please feel free to reach out. Thank you for sharing your thoughts, and we hope to improve your experience should you choose to shop with us again. Cheers!

Posted 3 months ago

“Very ordinary, sent the wrong product and took a long time to reimburse me, they have a policy to give a store credit, which I don’t think they can enforce, won’t deal with them again.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Rob, We’re sorry to hear about your experience with the wrong product and the reimbursement delay. Your feedback is crucial for us as we work to improve our service. If there's anything more you’d like to share or discuss further, please don’t hesitate to reach out. Cheers!

Posted 3 months ago

“Anderson cable I bought was wired backwards Lucky it didn't damage my mppt”

Helpful Report

Posted 3 months ago

“I made an order on November 25 2024 and I am yet to STILLLLL receive my order! Super unhappy with the service! It was a Christmas present and it’s now 2025!”

Helpful Report

Posted 3 months ago

Hi Buket, We’re truly sorry to hear about the delay with your order. We understand how much timely delivery means during the holiday season. Your feedback is important to us, if you can please reach out to our customer service team with an order number we hope to assist with sorting this out for you. Thank you for sharing your thoughts, and we hope to make this right for you as soon as possible. Cheers!

Posted 3 months ago

“I ordered and paid for a small part for my caravan on a Tuesday and it wasn't picked and packed until Saturday. It took another week for me to receive it. Also i was overcharged on postage. I will not use you again or recommend you to anyone. This might be only one complaint to you but i am on a lot of f/b sites.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Neville, I’m really sorry that you were not satisfied with our handling times. It’s frustrating when things don’t go as planned, and we completely understand your disappointment. Your feedback is invaluable, and we’re actively working to address these concerns to ensure a better experience for everyone in the future. Thank you for sharing your thoughts, and we hope to regain your trust one day. Cheers!

Posted 3 months ago

“Shockingly bad experience! Their 'no refund for change of mind; store credit only', is a violation of the trust that Consumers have grown to expect from ecommerce. The item wasn't even in stock for 2 weeks. Then another 10 days waiting for delivery! Stay away!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“If I could give zero stars, I would. Issues: - Terrible website (doesn't render well on desktop or mobile, latency, poor user interface, misleading specs). No apologies for misleading specs, instead blaming it on the manufacturer. - Mansplaining customer service rep who told me my CUB camper trailer couldn't be as small as I said it was. - Understaffing, so it took them 6 days to process a return - and only when I escalated it. - Understaffing, so it took them 4 business days (6 total days) to dispatch an order. - Terrible courier Aramex, who, after saying it would be delivered on a specific day, now simply says it's delayed. Do NOT buy from this provider!!!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi, We're really sorry to hear about the issues you faced with our website and customer service. We completely understand how frustrating it can be when expectations are not met. Your concerns about the delays in processing returns and dispatching orders are noted. We appreciate your feedback on the courier service as well—this is not the experience we want for our customers. Thank you for sharing, and we hope to provide a much better experience in the future. Cheers!

Posted 3 months ago

“Start by taking the courtesy to spell my name properly. I've previously attempted to correct this. Why can't you get something as simple as that right?”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

“If you want a runaround for a month over a warranty then tell me it’s got to go to a repair agency, get real! I answered all your question and follows up several times! Item lasted 2 days and failed on second trip! Should be a simple replacement not a fu#k around!! First and last time purchasing any products off your pathetic excuse for a business! Don’t worry I will tell all. It’s going to cost you more than my loss!”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi David, We’re truly sorry to hear about your frustrating experience with our warranty process. We understand that dealing with repairs can be a hassle, especially when you've already invested time and energy into resolving the issue. Your feedback is very important to us, and we’re committed to improving our processes. Thanks for bringing this to our attention, and we hope to mend this situation for you. Cheers!

Posted 4 months ago

“Bought a product online, waited nearly a month for the product only to be told it was out of stock and it wasn’t going to get in for another two weeks at least. I have asked to be credited which was agreed to however still waiting nearly a week later. After agreeing to the credit I drove to my closest BCF and purchased the exact same product for cheaper. Still out of pocket $600 hopefully get it back soon as they have had it for nearly 5 weeks now”

Helpful Report

Posted 4 months ago

Hi there, We’re sorry to hear about your recent experience with us. Waiting for an order only to find it’s out of stock can be incredibly frustrating, and we understand your disappointment. We appreciate you bringing this to our attention, and we’re here to help with your credit. Please reach out to us directly so we can ensure it's resolved as soon as possible. Thank you for your patience, and we hope to regain your trust in the future. Cheers!

Posted 4 months ago

“I haven't received it yet”

Helpful Report

Posted 4 months ago

Hi Dave, We’re really sorry to hear that you haven’t received your order yet. We understand how frustrating this can be, and we appreciate your patience while we get to the bottom of this. Please feel free to reach out to our customer service team to assist with looking into this. Thank you for your feedback, and we hope to resolve this for you soon. Cheers!

Posted 4 months ago

“I was very dissapointed with the delivery. Box came broken and open. No handle as described to lift off plates from burner on the Dometic Cadac 2 burner rostove. Left info no response. Was was going to buy other products however will look elsewhere in future.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi Jim, We’re truly sorry to hear about your experience with the delivery. It’s disheartening to receive items in less than perfect condition. We strive for better communication and prompt responses to customer inquiries, and we apologize for not meeting your expectations this time. We appreciate your feedback and hope you’ll consider giving us another chance in the future. Cheers!

Posted 4 months ago

“Will never buy from this company again, waited two weeks just to receive the wrong item after I paid express post, then they didn't issue a refund. Rubbish company.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi Marcelo, We're genuinely sorry to hear about your experience. It’s understandably disappointing to receive the wrong item. We strive to provide a smooth shopping experience, and we regret that we fell short this time. Please reach out to our customer support so we can assist you further. Thank you for your feedback. Cheers!

Posted 4 months ago

“Never ended up getting the battery, took over a week for any correspondence, 2 more weeks to be told i was getting money back.. all up was a month turn around on something that was out of stock!!!”

Helpful Report

Posted 4 months ago

Hi there, We sincerely apologize for the inconvenience you experienced. It's frustrating when things don’t go as planned, especially with delays on your order. We're constantly working to improve our communication and stock management. If there's anything else we can help you with please don’t hesitate to reach out. Thank you for your understanding. Cheers!

Posted 4 months ago

“You need to let customers know that you don’t stock equipment you’re just a middle man so that there is no shonkyness when we pay for shipping. Cause if I pay for express post thinking I’m going to receive in 2 days that’s a farce. Because truth is it may take several weeks to come from your supplier. And that my friends is shonkier than a shithouse rat! I would never recommend your business to anyone as you take too long to supply equipment”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi David, Thank you for sharing your feedback. We understand your frustration regarding the shipping process. We're sorry to hear that we didn't meet your expectations this time and will be working on making our company policies and procedures clearer for our customers in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 4 months ago

“I purchase so boar trailer tail lights recently which did not have a number plate light. I contact your team and they have told me that light is not available. No other options were given. I would like to return the light and get a refund. I am away a present and will be back home at the end of December. Hope you will assist. Phil”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Outback Equipment is rated 4.2 based on 6,036 reviews