Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,722 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 3rd January 2025

Craig Warne

Outback Equipment 5 star review on 20th December 2024

MARTIN HYDE

Outback Equipment 5 star review on 18th December 2024

Anonymous

Outback Equipment 5 star review on 17th December 2024

Perry Waldron

460

Anonymous

Anonymous // 01/01/2019

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“Ordered a yellow lanolin brand manual pressure spray which arrived broken. Was informed that this was referred back to the manufacturer for replacement. It is over a month later and haven’t heard a thing. DO NOT BUY A LANOLIN brand manual pump sprayer!!!”

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Posted 9 months ago

“Product was great. I purchased and paid. no information. noconfirmation of payment receipt. no delivery date. I had to mail twice, then it was sent.”

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Posted 9 months ago

“Excellent service, very fast delivery, and well packaged. Very happy with your service.”

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Posted 9 months ago

“First time but was impressed enough to not be my last”

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Posted 9 months ago

“Very good products and friendly staff”

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Posted 9 months ago

“Fast and efficient service”

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Posted 9 months ago

“From my first order to my last order it is all professional”

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Posted 9 months ago

“Perfect customer service. Highly recommend”

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Posted 9 months ago

“Outback sent the driving lights (Kings 9in) as expected and the lights arrived in ok timelines - a bit slow. But within a week of fitting (over roof rack) the lights started taking on water almost straight away with fogged lenses - in one its actually dripping down the inside. I approached Outback and sent photo's via their online claims facility and that's where things bogged down. Been 2 weeks without responce (other than an auto reply), I've called, requested call back and emailed - no reply. I'll keep you posted but I'm starting to think these guys are not going to do anything.”

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Posted 9 months ago

“I wish I could give more stars but I am missing items and they have yet to confirm if they are sending them or not 2 weeks on”

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Posted 9 months ago

“Brought a 45 lt header tank it was fualty when arrived but the follow up service was great every company has problems it is how you fix them that makes all the difference well done team”

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Posted 9 months ago

“Bought a new entrance door for my motor home looks good have not had time to fit it as yet.”

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Posted 9 months ago

“Made order for Ball weight scales and ball weight adaptor, Have only received the ball weight scales, been approx 5 to 6 weeks and still no ball weight adaptor, Can I be informed when this will arrive, desperate to ensure my ball weight is compliant!”

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Posted 9 months ago

“We were chasing a new Thetford 3way fridge for our caravan, obtained prices from Thetford & then from Outback equipment & there price was far better & they had it in stock in Brisbane, we did the deal & for extra $60 it was delivered to caravan repair shop on Sunshine Coast, 3 days from 1st contact to delivered fridge. Brilliant service 100% recommend Outback Equipment”

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Posted 9 months ago

“Ordering process and delivery time was ok but product was not delivered, it was held up at the freight depot due to poor packaging - insufficient tape used and a thin cardboard box. I had to drive out to the freight depot with the caravan hooked up so I could get the cartridge before we set off that same afternoon.”

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Posted 9 months ago

“Received a product that was faulty. Emailed them and kept getting passed on to someone else before someone tried to say there was nothing wrong with it. Got in touch with the manufacturer and they agreed they were faulty and sent a new set without any issues.”

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Posted 9 months ago

Sorry to have let you down on this occasion Chris. We have updated our processes and appreciate your feedback.

Posted 8 months ago

“Great service thanks”

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Posted 9 months ago

“Good quality recovery equipment and fast delivery.”

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Posted 9 months ago

“Excellent product, would recommend your business to anyone.”

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Posted 9 months ago

“I have purchased a few items fromOutback Equipment over the last year and their service has been excellent Freight is always an issue for me but once again they are competitive with all products”

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Posted 9 months ago

Outback Equipment is rated 4.3 based on 5,722 reviews