Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,664 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 24th November 2024

452

Anonymous

Anonymous // 01/01/2019

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“Good product, Good price, Great service.”

Helpful Report

Posted 2 weeks ago

Hi Glenn, Thank you for the amazing 5-star review! We're thrilled that you find our product, price, and service to your liking. If you need anything else or have questions, feel free to reach out. Cheers!

Posted 1 week ago

“I am a repeat customer and have always had good service from OE -cheers guys”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Michael, Thank you for your awesome 5-star review! We’re so glad to have you as a repeat customer and appreciate your kind words about our service. If there's anything else we can do for you, just give us a shout! Cheers!

Posted 1 week ago

“Bought a product online, waited nearly a month for the product only to be told it was out of stock and it wasn’t going to get in for another two weeks at least. I have asked to be credited which was agreed to however still waiting nearly a week later. After agreeing to the credit I drove to my closest BCF and purchased the exact same product for cheaper. Still out of pocket $600 hopefully get it back soon as they have had it for nearly 5 weeks now”

Helpful Report

Posted 2 weeks ago

Hi there, We’re sorry to hear about your recent experience with us. Waiting for an order only to find it’s out of stock can be incredibly frustrating, and we understand your disappointment. We appreciate you bringing this to our attention, and we’re here to help with your credit. Please reach out to us directly so we can ensure it's resolved as soon as possible. Thank you for your patience, and we hope to regain your trust in the future. Cheers!

Posted 1 week ago

“I have no complaints with this company service is always good and delivery fast”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Alan, Thank you for the fantastic 5-star review! We’re delighted to hear that you’re happy with our service and speedy delivery. Your appreciation motivates us to keep delivering great experiences. If there’s anything else we can help with, just let us know! Cheers!

Posted 1 week ago

“Very happy”

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(Coopers Plains, 4108) - Posted 2 weeks ago

Hi John, Thank you for your great 4-star review! We’re pleased to hear you’re very happy with your experience. If there’s anything we can do to make it a 5-star experience next time, please let us know! Cheers!

Posted 1 week ago

“Thanks for a positive purchase experience, quality product at a competitive price. Sales representative was great to work with and made the whole transaction easy and enjoyable. I am already scrolling your website planning my next purchase. Only problem is you have so many great products. Thanks”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Darryl, Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a positive purchase experience. We can’t wait to welcome you back for your next purchase—there's always something new to explore! If you need any assistance in the meantime, just let us know. Cheers!

Posted 1 week ago

“Worked as described”

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Posted 2 weeks ago

Hi James, Thank you for your excellent 5-star review! Your satisfaction means a lot to us, and we appreciate your feedback. If you need anything else, feel free to reach out. Cheers!

Posted 1 week ago

“I haven't received it yet”

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Posted 2 weeks ago

Hi Dave, We’re really sorry to hear that you haven’t received your order yet. We understand how frustrating this can be, and we appreciate your patience while we get to the bottom of this. Please feel free to reach out to our customer service team to assist with looking into this. Thank you for your feedback, and we hope to resolve this for you soon. Cheers!

Posted 1 week ago

“I was very dissapointed with the delivery. Box came broken and open. No handle as described to lift off plates from burner on the Dometic Cadac 2 burner rostove. Left info no response. Was was going to buy other products however will look elsewhere in future.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Jim, We’re truly sorry to hear about your experience with the delivery. It’s disheartening to receive items in less than perfect condition. We strive for better communication and prompt responses to customer inquiries, and we apologize for not meeting your expectations this time. We appreciate your feedback and hope you’ll consider giving us another chance in the future. Cheers!

Posted 1 week ago

“We always get great service with fast postage and good products.”

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(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Shar, Thank you for your fantastic 5-star review! We're delighted to hear that you're consistently receiving great service, fast postage, and quality products. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need anything, don’t hesitate to reach out. Cheers!

Posted 1 week ago

“Hi guys. Product looks great. Just waiting to install it.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Daniel, Thank you for the fantastic 5-star review! We're delighted to hear that you think the product looks great. Once you get it installed, we'd love to hear your thoughts on its performance. Cheers!

Posted 1 week ago

“Will never buy from this company again, waited two weeks just to receive the wrong item after I paid express post, then they didn't issue a refund. Rubbish company.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 weeks ago

Hi Marcelo, We're genuinely sorry to hear about your experience. It’s understandably disappointing to receive the wrong item. We strive to provide a smooth shopping experience, and we regret that we fell short this time. Please reach out to our customer support so we can assist you further. Thank you for your feedback. Cheers!

Posted 1 week ago

“Never ended up getting the battery, took over a week for any correspondence, 2 more weeks to be told i was getting money back.. all up was a month turn around on something that was out of stock!!!”

Helpful Report

Posted 3 weeks ago

Hi there, We sincerely apologize for the inconvenience you experienced. It's frustrating when things don’t go as planned, especially with delays on your order. We're constantly working to improve our communication and stock management. If there's anything else we can help you with please don’t hesitate to reach out. Thank you for your understanding. Cheers!

Posted 1 week ago

“Use mainly for bore water and amazed what dirt and mud it stops.”

Helpful Report

Posted 3 weeks ago

Hi Ross, Thank you for your amazing 5-star review! We're thrilled to hear that our product is making such a positive difference with your bore water system. If you have any further questions or need assistance, don’t hesitate to reach out. Cheers!

Posted 1 week ago

“You need to let customers know that you don’t stock equipment you’re just a middle man so that there is no shonkyness when we pay for shipping. Cause if I pay for express post thinking I’m going to receive in 2 days that’s a farce. Because truth is it may take several weeks to come from your supplier. And that my friends is shonkier than a shithouse rat! I would never recommend your business to anyone as you take too long to supply equipment”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi David, Thank you for sharing your feedback. We understand your frustration regarding the shipping process. We're sorry to hear that we didn't meet your expectations this time and will be working on making our company policies and procedures clearer for our customers in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 1 week ago

“Easy to order & delivery was very prompt”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Elayne, Thank you for your wonderful 5-star review! We're thrilled to hear that you found the ordering process easy and that your delivery was prompt. Your feedback means a lot to us, and we can’t wait to serve you again in the future. Cheers!

Posted 1 week ago

“Sadly over the last year the delivery times as stated in the website, dont seem to be adhered to, when questioned about the delay, i was told that item I ordered was out of stock, if i know this when ordering I can't choose to order a different product or accept the item might bel delayed. You guys need to identify items out of stock before your customers order them and you take payment.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Joan, Thank you for sharing your feedback. We genuinely apologise for the inconvenience you've experienced with our delivery times and stock availability. Your experience highlights important areas for improvement, and we’re committed to addressing these issues. We appreciate your understanding and hope to provide a smoother experience for you in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 1 week ago

“I purchase so boar trailer tail lights recently which did not have a number plate light. I contact your team and they have told me that light is not available. No other options were given. I would like to return the light and get a refund. I am away a present and will be back home at the end of December. Hope you will assist. Phil”

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(Coopers Plains, 4108) - Posted 3 weeks ago

“supplied a part for my 4 seasons hatch Part arrived broken thanks to Australia Post no questions asked re replacement except pic verifying little bit slow in getting it sent but it arrived eventually (intact) thanks !”

Helpful Report

(Coopers Plains, 4108) - Posted 3 weeks ago

Hi Ian, Thank you for your review! We're glad we could quickly assist you with the replacement after the unfortunate shipping situation. We appreciate your understanding and patience regarding the shipping time, and we’re pleased to hear the replacement part has arrived intact. If you need anything else, just let us know. Cheers!

Posted 1 week ago

“still waiting for my order no N1073795 which was ordered on 30/10/2024, and each time I ring in regards to this I just get fobb off, still have no idea when I will get my order and if I ring you I'll get the same responce, hold your breath you'll get some day not sure when, so I will not be dealing with you again”

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(Coopers Plains, 4108) - Posted 3 weeks ago

Outback Equipment is rated 4.3 based on 5,664 reviews