Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,084 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items good, but delivery times were very long with only communication when l phoned them. I will purchase again but need to follow up frequently”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Maree, Thank you for your feedback! We’re glad to hear that you found the items to be good. We sincerely apologise for the long delivery times you have experienced. Your input helps us strive for better service, and we hope to make your future experiences smoother. Cheers!

Posted 3 months ago

“I ordered three items and the items themslves are exactly what I wanted and at a reasonable price. But delivery was woeful. The items took 19, 22 and 25 days respectively from Brisbane to Melbourne. In comparison an item from another supplier took only six days Brisbane to Melbourne and it weighed 30 Kg.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Leonard, Thank you for your review! We’re thrilled to hear that you’re satisfied with the items and their prices. However, we sincerely apologize for the delay in delivery; we understand how frustrating it can be when orders take longer than expected. If you have any further concerns, please don’t hesitate to reach out. Cheers!

Posted 3 months ago

“I’ve purchased from Outback Equipment several times and had no issues with the products or quality. However, Aramex is your chosen courier and I’ve never had a delivery on time. I won’t purchase from Outback Equipment again - but that’s because of your courier ; not your products. I don’t know why companies put their reputations on the line by using a cheap courier. 7400 Google reviews on Aramex and 95% negative. Go figure.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Good product . To long to get it.”

Helpful Report

Posted 3 months ago

Hi Geoff, Thank you for your review! We're pleased to hear that you found our product to be good. We apologize for the delay in getting it to you, as we know how important timely delivery is. Your feedback is crucial in helping us improve our processes, and we appreciate your patience. If there's anything else we can assist you with, please let us know. Cheers!

Posted 3 months ago

“Product description not clear enough sadly cannot use item purchased as does not have a sail track attachment.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Fraser, Thank you for your feedback regarding the product description. We're sorry to hear that it wasn't clear enough for your needs and that you're unable to use the item as intended. Your comments are valuable to us, and we will strive to improve our descriptions to better assist customers in the future. If you have any further questions or need assistance, feel free to get in touch. Best regards!

Posted 3 months ago

“We bought 2 of the 12V ceiling fans. They wurk pretty well and move the air but they're quite noisey with a loud hum that comes and goes. I would probably get another brand in future as I have mates that have the other bands and they are quiet and preform just as well”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Lachlan, Thank you for sharing your thoughts on the 12V ceiling fans. We're pleased to hear they’re moving the air well for you! We understand that noise can be a concern, and we appreciate your feedback regarding the hum. Your input helps us identify areas for improvement. We hope you might give us another chance in the future, but we also understand looking at other brands can be a valid option. Best regards!

Posted 3 months ago

“Still waiting reply on not receiving water pump in my order”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Carl, Thank you for your review. We’re sorry to hear that you haven’t received your water pump yet and understand how frustrating this can be. We’re actively working to resolve such issues and would appreciate your patience as we look into it. If you need further assistance, please feel free to reach out. We’re here to help! Cheers!

Posted 3 months ago

“Product and shipping very good. Dispatch from time of order to shipping info provided very slow. Was approx 2 weeks”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Nathan, Thank you for your feedback! We’re glad to hear that you were satisfied with the product and shipping. We apologize for the delay in dispatch and understand how important timely updates are. Your comments are valuable to us, and we’re continuously working to enhance our processes. We appreciate your patience and hope to serve you better in the future. Cheers!

Posted 3 months ago

“Got my product in the end. Initially showed as shipped, but no tracking number available. Followed up once by website, twice by email. Never received a response, but after another week or two received a notice advising shipment was on the way.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for sharing your thoughts on your recent experience. We apologize for any confusion with tracking and the delay in communication. We understand how important timely updates are and appreciate your patience while your shipment was on its way. We're always here to assist, so please don’t hesitate to reach out if you need anything further. Cheers!

Posted 3 months ago

“Delivery was slow, definately wasn't the 4 business days that the website said, was nearly a week before I got confirmation of being sent then spent over a week in a store in Bendigo before finally being delivered, all up was about 22 days from order placement”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Stephen, Thank you for sharing your experience. We’re sorry to hear that the delivery timeframe did not meet your expectations. Your feedback is crucial to us, and we’re always looking for ways to enhance our service. We appreciate your patience and hope that you are enjoying your purchase now that it has arrived. Please reach out if there's anything else we can assist you with. Cheers!

Posted 3 months ago

“The product is good. The delivery took weeks not happy with that. I live in a Melb suburb not the moon.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Gordon, Thank you for taking the time to share your thoughts. We’re glad to hear you like the product, but we sincerely apologize for the delay in delivery. It’s certainly something we’re working to improve. We appreciate your understanding and hope your next experience with us is a much smoother one. Cheers!

Posted 3 months ago

“I purchased their caravan valet with dual drive wheels and a driver drill all up costing 1550$ and it moved the 2.2 tonne van about 1 inch and that is it. Don't touch these things as they only will work on smooth flat level concrete. Mine failed on bitumen with a pitch of less than half a degree.”

Helpful Report

(Coopers Plains, 4108) - Posted 4 months ago

Hi John, Thank you for taking the time to share your experience. We're sorry to hear that the caravan valet didn’t perform as expected on the surface you mentioned. Your thoughts will help us ensure clearer usage guidelines for our customers in the future. If there’s anything else we can assist you with, don’t hesitate to reach out. Cheers!

Posted 4 months ago

“Customer service was excellent but not happy with the turn around of my product I had it in the mail the following day but I’m still waiting to receive it so not happy on the dispatch side Tom in customer service was very good the rest of the team let him down Thanks Robert Doherty”

Helpful Report

Posted 4 months ago

Hi Robert, Thank you for your feedback and for recognizing Tom's excellent service! We're sorry to hear about the delay in receiving your product. We strive to ensure timely dispatch, and we appreciate your patience. Your comments will help us improve our processes. If you have any further concerns, please feel free to reach out. Cheers!

Posted 4 months ago

“The system principle is good. But it doesn’t get rid of all the smell, additive is required. It’s very expensive for what it is.”

Helpful Report

Posted 4 months ago

“Sadly over the last year the delivery times as stated in the website, dont seem to be adhered to, when questioned about the delay, i was told that item I ordered was out of stock, if i know this when ordering I can't choose to order a different product or accept the item might bel delayed. You guys need to identify items out of stock before your customers order them and you take payment.”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Joan, Thank you for sharing your feedback. We genuinely apologise for the inconvenience you've experienced with our delivery times and stock availability. Your experience highlights important areas for improvement, and we’re committed to addressing these issues. We appreciate your understanding and hope to provide a smoother experience for you in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 4 months ago

“Hi Outback Equipment, Some honest feed back for my latest purchase . I’m now happy with my products from you guys. At first I was disappointed with the first contact after buying online and noticed that my product wasn’t sent until 1 week later, only to take 20 days from date of purchase to delivery to my house in Perth WA. Most other 4x4 companies can deliver products within a maximum of 12 days, usually 6-8 days. However after several phone calls and talking with staff I finally have all products and I’m happy….. I do like your online products and would love to continue to buy gear online from time to time. All I could say is if the company can speed up the delivery from purchase day and delivery time frame all would be good.😃👍 Kind regards, Pete.😃”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Peter, Thank you for your honest feedback! We're glad to hear that you’re ultimately happy with your products. We sincerely apologize for the delay in delivery; your experience is important to us, and we’ll certainly look into ways to improve our processes. We appreciate your support and look forward to serving you again in the future! Cheers!

Posted 5 months ago

“From ordering online to pickup is very slow. 3 days before order was ready. Order was picked up not delivered”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Jeffrey, Thank you for your review! We appreciate your feedback regarding the online ordering and pickup process. We understand that waiting for your order can be frustrating, and we're continuously working to improve our efficiency. Cheers!

Posted 5 months ago

“Quality of product was acceptable. Price was very good. The cable was too short to go around the battery. Now the cable sits on top of the fuse box. Not ideal.ñ Flexible type cable expected, stiff one received. The lug on the cable provided didn't fit the isolator connection bolt. I had to make the hole bigger to fit. The isolator mounting slotted hole was slightly too small for standard (I think M8) bolt holes that come with Japanese cars in the engine bay.”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Malaka, Thank you for your feedback! We're pleased to hear you found the quality and pricing acceptable. We understand that the cable length and fitting issues were not ideal, and we appreciate you bringing this to our attention. Your comments help us improve our products, and we will certainly take them into consideration. If there's anything else we can assist you with, please let us know! Cheers!

Posted 5 months ago

“I followed the instructions for picking up an online order by going in to the shop, and then I was referred to the collection area where there was one other couple waiting. We sat there for over half an hour and were not even acknowledged. Another customer came over and was served immediately. When we questioned it, we were told there were no orders for the 2 of us. Both of us were served by the same young gentleman in the shop. ... This is constructive criticism and a suggestion maybe review your procedures for this process.”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Phil, Thank you for your constructive feedback regarding your recent experience with our online order pickup process. We sincerely apologize for the wait and any confusion regarding your order. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thanks for bringing this to our attention!

Posted 5 months ago

“Product SKU:520ARRMB should not be labelled as auto combination lamps, rather a combination lamp. It's very sneaky. Similar sites advertise the same, however have also advertise per set on the same page as to avoid confusion. I purchased my second combination lamp from other such site for $20 cheaper than yours and only waited 3 days for delivery rather than 2 weeks. I wish I had known of the other site earlier, I could've saved $120 and 11 days.”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Benjamin, Thank you for your feedback regarding the product description. We understand how important clarity is when making a purchase, and we appreciate you bringing this to our attention. We’re continuously working on improving our listings to avoid any confusion for our customers. We're also sorry to hear about the delay in delivery and that you found a better price elsewhere. If you have any further concerns, please feel free to reach out to us. Thanks for your input!

Posted 5 months ago

Outback Equipment is rated 4.2 based on 6,084 reviews