Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,084 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with purchase of Air Gazebo 3 and walls. Customer service not so great. When I called to query my payment, the person was not interested at all. But overall an ok experience with Outback Equipment.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Judith, Thank you for your review! We're glad to hear that you’re happy with your purchase of the Air Gazebo 3 and walls. We apologize for the experience you had with our customer service, as we strive to provide better support. Your feedback is important, and we’ll work on improving this aspect. Cheers!

Posted 3 months ago

“Items were fine, delivery took 3 weeks hence the one star rating. Communication was ordinary. Same with my previous order, only order off this company if your in no hurry for your products”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Mick, Thank you for your feedback. We apologize for the lengthy delivery time and the communication issues you experienced. We understand how frustrating it can be to wait for your items, and we are actively working to improve our delivery processes and customer communication. We appreciate your honesty, if there's anything we can do to help further, please feel free to reach out. Best regards!

Posted 3 months ago

“Parts took an extremely long time to get here... We sourced parts else where and completed the job before they showed up.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear that the parts took longer to arrive than expected, and we completely understand your frustration. We’re always working to improve our shipping processes, and your feedback is invaluable in helping us achieve that. If there's anything more we can assist you with, please feel free to reach out. Best regards!

Posted 3 months ago

“Great advice, and helpful customer support. Item fits perfectly and is a huge improvement!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Brodie, Thank you so much for the fantastic 5-star review! We're thrilled to hear that our advice and customer support helped you out, and it's great to know the item fits perfectly and is a big improvement. We’re here for any future needs or questions you may have. Cheers!

Posted 3 months ago

“Equipment at a great price, easy to order and have delivered, great customer service.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Tony, Thanks for the amazing 5-star review! We’re delighted to hear that you found our equipment at a great price and that the ordering and delivery process was easy. Your kind words about our customer service mean a lot to us. If you have any more questions or need assistance, don't hesitate to reach out. Cheers!

Posted 3 months ago

“Product description not clear enough sadly cannot use item purchased as does not have a sail track attachment.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Fraser, Thank you for your feedback regarding the product description. We're sorry to hear that it wasn't clear enough for your needs and that you're unable to use the item as intended. Your comments are valuable to us, and we will strive to improve our descriptions to better assist customers in the future. If you have any further questions or need assistance, feel free to get in touch. Best regards!

Posted 3 months ago

“Good gear good service”

Helpful Report

Posted 3 months ago

Hi John, Thank you for the awesome 5-star review! We're delighted to hear that you found our gear to be good and our service to meet your expectations. Your satisfaction is our priority! If you need anything else, just let us know. Cheers!

Posted 3 months ago

“Haven’t received my order yet and I had ordered it way before Christmas”

Helpful Report

Posted 3 months ago

Hi Ryan, Thank you for your review, and we truly apologize for the delay in receiving your order. We understand how important it is to have your purchase delivered on time, and we’re currently working on enhancing our shipping processes to prevent this from happening in the future. If you have any further questions or concerns please don't hesitate to reach out to our customer service team directly at 1300 854 185. Best regards.

Posted 3 months ago

“Great service and prompt delivery.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for the wonderful 5-star review! We're thrilled to hear that you had great service and prompt delivery. It’s our aim to keep our customers happy, and your feedback means a lot to us. If you need anything in the future, just let us know. Cheers!

Posted 3 months ago

“Easy to deal with. Shipping was ahead of schedule. Items received in excellent condition. Pricing was the best on the market.”

Helpful Report

Posted 3 months ago

Hi Kyle, Thank you for the amazing 5-star review! We're delighted to hear that your experience was smooth with early shipping and that your items arrived in excellent condition. We always strive to provide the best pricing, and it’s wonderful to know you found us competitive. If you need anything in the future, don't hesitate to get in touch. Cheers!

Posted 3 months ago

“Awesome roof top tent way better than I thought it would be very comfortable and easy to install and setup”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“We bought 2 of the 12V ceiling fans. They wurk pretty well and move the air but they're quite noisey with a loud hum that comes and goes. I would probably get another brand in future as I have mates that have the other bands and they are quiet and preform just as well”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Lachlan, Thank you for sharing your thoughts on the 12V ceiling fans. We're pleased to hear they’re moving the air well for you! We understand that noise can be a concern, and we appreciate your feedback regarding the hum. Your input helps us identify areas for improvement. We hope you might give us another chance in the future, but we also understand looking at other brands can be a valid option. Best regards!

Posted 3 months ago

“Excellent service and prompt delivery of products.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Troy, Thanks for the fantastic 5-star review! We're so glad to hear that you experienced excellent service and prompt delivery. It means a lot to us to know you're satisfied. If you need anything else, just reach out. Cheers!

Posted 3 months ago

“Hi The parts were what I wanted, but the service I got from you guys was an absolute disgrace. I ordered the part on the 1st of December and i did not receive the part until the 28th December. I rang up on Friday the 6th and your customer service said that the part had been picked up all ready by the courier which was wrong as the confirmation said it was picked up the following Wednesday 11th December. I called on Tuesday the 10th and they said same thing it was already picked up which clearly was wrong again, after that I rang up numerous times and all you kept blaming was transport and Christmas, which is unacceptable as I ordered parts from far nth Queensland and Perth and received them within 2 weeks which was before Christmas as was needed. I asked your customer service to get back to me with an answer when I would be receiving the parts and had no reply from them.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Tim, Thank you for your feedback. We’re truly sorry to hear about the delays and lack of communication regarding your order. We understand how frustrating this must have been, especially during the busy holiday season. Your experience is important to us, and we are currently reviewing our processes to ensure we can provide better service and clearer updates in the future. Your patience is appreciated, and we hope to serve you better next time. Best regards.

Posted 3 months ago

“Took one week to receive an email to confirm they had my order. Couldn’t give a timeframe as to when it would be sent out. Order cancelled.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Outstanding product will definitely purchase more products from outback equipment”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Glen, Thank you for the fantastic 5-star review! We're so glad you think highly of our products and are excited to hear you’ll be purchasing more from us. If there's anything specific you're looking for or if you have any questions, feel free to reach out. Cheers!

Posted 3 months ago

“Excellent service goods arrived within a specified timeframe even though delays were expected during festive season.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi David, Thank you for the fantastic 5-star review! We're thrilled to hear that you received your goods on time, especially during the festive season. It’s great to know that our team could meet your expectations. If you ever need anything else, feel free to reach out. Cheers!

Posted 3 months ago

“In time have to get 2nd set as they are so good I use at home as well as caravan”

Helpful Report

Posted 3 months ago

Hi Marlene, Thank you for the fantastic 5-star review! We're overjoyed to hear that you love your gear so much that you're considering a second set. It's great to know our products are making a difference for you. If you need any help down the line, just reach out. Happy adventuring!

Posted 3 months ago

“Took 5 weeks for order to arrive with zero communication.”

Helpful Report

Posted 3 months ago

Hi Lee, Thank you for your feedback. We're really sorry to hear about the extended wait for your order and the lack of communication you experienced. We know how frustrating this can be, and your comments are important to us. We’re actively working on improving our communication and delivery timelines. We appreciate your patience and hope to provide you with a better experience in the future. Best regards.

Posted 3 months ago

“Very happy with our Aussie Traveller curved rafters. Prompt delivery. Quality product and good company to deal with”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for the wonderful 5-star review! We're delighted to hear that you're happy with your Aussie Traveller curved rafters and that you experienced prompt delivery. It's always great to know our customers find us a quality company to deal with. If you ever need assistance, just give us a shout. Cheers!

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,084 reviews