Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,084 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to let customers know that you don’t stock equipment you’re just a middle man so that there is no shonkyness when we pay for shipping. Cause if I pay for express post thinking I’m going to receive in 2 days that’s a farce. Because truth is it may take several weeks to come from your supplier. And that my friends is shonkier than a shithouse rat! I would never recommend your business to anyone as you take too long to supply equipment”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi David, Thank you for sharing your feedback. We understand your frustration regarding the shipping process. We're sorry to hear that we didn't meet your expectations this time and will be working on making our company policies and procedures clearer for our customers in the future. If you have any further concerns, please feel free to reach out. Cheers!

Posted 4 months ago

“I purchase so boar trailer tail lights recently which did not have a number plate light. I contact your team and they have told me that light is not available. No other options were given. I would like to return the light and get a refund. I am away a present and will be back home at the end of December. Hope you will assist. Phil”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

“still waiting for my order no N1073795 which was ordered on 30/10/2024, and each time I ring in regards to this I just get fobb off, still have no idea when I will get my order and if I ring you I'll get the same responce, hold your breath you'll get some day not sure when, so I will not be dealing with you again”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

“Description not clear what they are selling. Misleading.”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

“Poor product quality Poor shipping services Poor packaging Little to no after sales support”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Ben, We're really sorry to hear about your experience with us. We’ll be looking into your concerns regarding shipping and packaging to ensure we make necessary improvements. If you have any further issues or need assistance, please feel free to reach out to our team. Cheers!

Posted 5 months ago

“Guys I never receive my item 😔”

Helpful Report

Posted 5 months ago

Hey David, we are sorry to hear this! Please reach out to our customer service team at 1300 854 158 to assist with finding your order. Cheers!

Posted 5 months ago

“From start to finish very poor customer service. Had to get a refund in the end. Won’t be shopping here again”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Matt, Thank you for sharing your feedback. We're truly sorry to hear about your experience with our customer service. It's important to us that our customers feel valued and supported throughout their shopping journey. We'll definitely look into this matter to ensure we can do better in the future. If there's anything more you'd like to discuss, please reach out. Cheers!

Posted 5 months ago

“Ordered equipment listed as in stock, took about 5 weeks to be sent out”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

“The products are as described. However, getting your order is another story. Placed my order and waited a week to see if there were any delivery updates. Ended up phoning them after a week and was told, "O, I can see your items are all in stock, I'll send this through to get picked and shipped". This was a week after the order was placed! If I didn't follow up, I'd love to know if this order would ever have been processed. It then took just over a week to be packed, processed, and delivered... from Brisbane to Brisbane.... so almost 2 and a half weeks from time of order to delivery for a set of radios and tyre deflators...”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Arno, We sincerely apologize for the delay you experienced with your order. We understand how frustrating this must have been. Your feedback is crucial as we aim to improve our shipping process. If you have any further concerns or if there's anything else we can assist you with, please reach out to our customer service team.

Posted 5 months ago

“The product that I paid for on 1/10/24 was clearly advertised as free shipping yet I was billed for shipping. I have previously brought this to your attention, I have not heard back from your company, hoping to hear back soon.”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

“STILL WAITING FOR YOU TO SUPPLY SANDFLAGS ORDERED MONTHS AGO AND PAID FOR BY THE WAY”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Dan, We’re really sorry to hear that you’re still waiting for your sandflags order to arrive. Please reach out to our customer service team so we can assist you further. Thank you for your patience, and we appreciate you bringing this to our attention.

Posted 5 months ago

“It needs to come with all the fittings together with a pump. Ended being up being a very expensive way to carry 40 litres. Wouldn’t do it again.”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hi Charles, We’re sorry to hear about your experience with the product. It’s evident that it didn’t meet your expectations, and we understand how disappointing that can be. Your feedback is invaluable to us as we continuously work to enhance our offerings. If you wish to share more details or discuss further, please don't hesitate to reach out to our customer service team. Thank you for letting us know.

Posted 5 months ago

“Outback equipment took 3 weeks to ship my order and then only after 2 email requesting an update as to where my order was.This is the last time I will use them as I had a similar experience previously.”

Helpful Report

Posted 5 months ago

Hi Steve, We truly apologize for the delay and the inconvenience caused in receiving your order. We understand how frustrating it can be not to have timely updates, and we appreciate your feedback. We are always working to improve our processes and ensure a better experience in the future. If you'd like to discuss this further, please feel free to reach out to our customer service team. Thank you for your understanding.

Posted 5 months ago

“I still have not received an outcome to my question. Generally really good service just been let down this time”

Helpful Report

(Coopers Plains, 4108) - Posted 5 months ago

Hey James, we are sory to hear you are still awaiting a response from us. Please dont hesitate to reach out to our customer service team at 1300 854 185 to assist you with answering any questions you might have.

Posted 5 months ago

“Not Not happy at all”

Helpful Report

(Coopers Plains, 4108) - Posted 6 months ago

“Never received item Very disappointing to deal with. After a stuff around got a refund. 👎👎”

Helpful Report

(Coopers Plains, 4108) - Posted 6 months ago

“great products very poor customer communication ie'; postage etc'”

Helpful Report

(Coopers Plains, 4108) - Posted 6 months ago

“Ordered canvas car seats. Took over 3 months to get delivered. Multiple phone calls required to chase up where they were.”

Helpful Report

(Coopers Plains, 4108) - Posted 6 months ago

“Brought a faulty hws. 2 months later still trying to get a replacement”

Helpful Report

(Coopers Plains, 4108) - Posted 6 months ago

“Brought a cable retractable for our car fridge cords. Fitted it. And lasted one trip to rainbow. Broke when I slide the fridge back in.”

Helpful Report

(Coopers Plains, 4108) - Posted 6 months ago

Hi Steve, We are very sorry to hear this! Please reach out to our customer service team here to submit a warranty claim.

Posted 6 months ago

Outback Equipment is rated 4.2 based on 6,084 reviews