Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,037 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seaflo faulty within one month. 5 days now awaiting a response for a warranty claim. Advised by staff I would be denied my rights as a consumer to a refund, against regulation from ACCC”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

“After a 3week old purchase not working filled in required form on line twice still no response. Contacted via phone twice then was expected to know what was wrong with equipment without being qualified to know & supply photos After all this 4 weeks later finally a replacement being sent. This whole experience was prolonged way to much .”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Allan, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustrations you've faced with your recent purchase and the delay in getting the necessary support. We appreciate your patience during this process and will work to ensure a smoother experience for all our customers in the future. Best regards!

Posted 2 months ago

“Worked well with our awning and the old ropes the pegs”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your amazing 5-star review! Your satisfaction is our top priority, and we appreciate your support. If you need anything else, don't hesitate to reach out! Cheers!

Posted 2 months ago

“Waited 3weeks to have to chase up what's happening and to find out there is no stock and could not tell me when it would be coming. So take your money and you can wait attitude with management as he said words of offence and hung up than blocked me from calling to cancel, so I did it thru paypal. Not impressed with customer service at the high end. No communication Brought 1 from ebay got in 2 days awesome 👌🏿”

Helpful Report

Posted 2 months ago

“I live on the Gold Coast. Outback equipment are based in Brisbane 1 hour away. Ordered item 27 December. Arrived 28 January. No excuses for xmas period as I had many items from Sydney and Melbourne arrive within 5 days over the same period. Was waiting for the item before starting a major australia trip. What a total shambles and waste of my time and money.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Ian, Thank you for your feedback. We're truly sorry to hear about the delays you've experienced with your order. We strive to deliver our products promptly, and it's disappointing to know we fell short in your case. Your comments about communication are invaluable as we work to improve our customer service and logistics. We appreciate your patience and hope to serve you better in the future. Best regards!

Posted 2 months ago

“Excellent service. I recently ordered the iCheck TPMS 5 sensor kit from you and was very satisfied with a: the price and b: the speed of delivery. I'll certainly purchase from you again and reccomend you”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Mark, Thank you for your fantastic 5-star review! We’re thrilled to hear that you were satisfied with both the price and the speed of delivery. Your recommendation means the world to us, and we can’t wait to serve you again in the future. If you ever have any questions, feel free to reach out! Cheers!

Posted 2 months ago

“Quick delivery and exactly what I ordered.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Peter, Thank you for the fantastic 5-star review! We're thrilled to hear that you received your order quickly and that it was exactly what you expected. If you need anything else, please don’t hesitate to get in touch. Cheers!

Posted 2 months ago

“The Guy's went above and beyond as one mirror was faulty and they arrange a replacement very quicky considering the busy holiday period.”

Helpful Report

Posted 2 months ago

“Outback Equipment absolutely inundated me with emails I was not interested in and provided no info on the delivery which I’m sure was around a month later and into the new year despite the supplier saying there were heaps in stock. However, emails were replied to.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Marcus, Thank you for your feedback. We're sorry to hear that the delivery timeline didn't meet your expectations. We strive to ensure our customers have accurate information regarding their orders and appreciate your patience as we work to improve our communication. Best regards!

Posted 2 months ago

“Good fit into existing positions, unfortunately do not include a dimming function.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your 4-star review! We’re glad to hear that the product fits well into your existing positions. We appreciate your feedback, if you have any other thoughts or questions, feel free to reach out! Cheers!

Posted 2 months ago

“Wouldn't recommend going through these guys, shipping takes a long time and one of our items got "lost" worth $2000...did get up getting a refund but all in all just not what you want. Also didn't get refunded on shipping which came to a hefty $400...overall just go somewhat else”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback, and we’re truly sorry to hear about your experience with our shipping and the lost item. We understand how disappointing it is to wait for an order, especially when it involves a significant investment. Your concerns regarding the shipping refund are also noted, and we appreciate you bringing this to our attention, please reach out to our customer servie team directly on service@outbackequipment.com.au to assist with this further. Best regards!

Posted 2 months ago

“Haven’t received the goods and they aren’t helpful in finding them. Finally got through to the manager who explained the situation a bit better”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Michael, Thank you for your feedback. We genuinely apologize for the trouble you've had with your order and understand how frustrating it is not to receive your items on time. We're glad to hear that you were eventually able to speak with the manager, and we’ll make sure to address your concerns further to improve our communication and assistance moving forward. If there's anything else we can do to help, please don’t hesitate to reach out. Best regards!

Posted 2 months ago

“Fantastic product but will not order again as delivery took for ever with no updates on the delivery. I know delivery is out of your control”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi there, Thank you for your 4-star review! We’re thrilled to hear that you love the product. We completely understand your concern regarding the delivery, and we appreciate your patience. Your feedback is invaluable, and we’ll use it to improve our service. If you have any other questions, feel free to reach out! Cheers!

Posted 2 months ago

“Awesome thank you 👍”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Sue, Thank you for the awesome 5-star review! If you need anything or have questions, feel free to reach out. Cheers!

Posted 2 months ago

“Great , solid, versatile.”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you so much for the awesome 5-star review! Your satisfaction means a lot to us. If you have any questions or need further assistance, don't hesitate to reach out. Cheers!

Posted 2 months ago

“Awesome service and first-class products. I will shop here for all my 4x4 and camping equipment”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Steve, Thank you for the awesome 5-star review! We're thrilled to hear you're enjoying our service and products. Your trust in us for all your 4x4 and camping gear means a lot. If you ever need anything, we're here to help. Cheers!

Posted 2 months ago

“Disappointed item was marked as in stock then had to wait for O/b equipment to order it in. Would have purchased elsewhere.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Gregory, Thank you for sharing your feedback. We apologize for the inconvenience caused by the stock issue and the delay in your order. Your experience is important to us, and we appreciate your comments as they help us improve our service. If there’s anything else we can help you with, please let us know. Best regards!

Posted 2 months ago

“Not very good. Bought late December and by Early Jan we had issues. The cooler would turn on sometimes. Now it won't turn on at all and it's late Jan. Have reached out but no response at all”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Hayley, Thank you for sharing your experience with us. We're really sorry to hear about the issues you’ve faced with the cooler. We understand how frustrating this must be for you, please reach out again, and we’ll do our best to assist you. Best regards!

Posted 2 months ago

“Very solid and works great, the only thing to complain about is the Hitch lounge could be longer to stop side movement”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Sean, Thank you for the fantastic 5-star review! We're glad to hear that you find the equipment solid and working great. We appreciate your feedback about the Hitch lounge length and will keep this in mind for future. Cheers!

Posted 2 months ago

“Product is great. Post time not so great. No notification that there was a low stock problem until I emailed 2 wks after ordering and paying. 6 week wait for the MSA mirrors to get from Qld to Perth. Neede them before they arrived, to tow van for holidays.”

Helpful Report

(Coopers Plains, 4108) - Posted 2 months ago

Hi Raymond, Thank you for your feedback. We're glad to hear that you liked the product! However, we sincerely apologise for the inconvenience you experienced with the post time and lack of notifications regarding stock levels. Your comments are valuable to us as we continually strive to improve our service. If there's anything else we can assist you with, please let us know. Best regards!

Posted 2 months ago

Outback Equipment is rated 4.2 based on 6,037 reviews