Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,090 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the product but unfortunately there was no Jack handle supplied”

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Posted 2 years ago

“Outback equipment has been very helpful. We did have a warranty issue and they were very helpful and got the matter resolved.”

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Posted 2 years ago

“Everything was good but slow getting it in the post.”

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Posted 2 years ago

“Product showed up on time and all worked for the purposes I required but was disappointed when I found both the switches on the lights I bought were broken. Only needed one for the job I was doing so wasn’t perturbed about the first one but had to dummy up the second one to make setup work as I needed to use it that day, the products were rotating amber beacons used to safely pilot a tractor slashing roadsides, dangerous situation when there’s road trains buzzing past at 110 kph”

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Posted 2 years ago

“Wish my name had of been Tyler Thompson 😂”

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Posted 2 years ago

“Good gear - just was a bit disappointed that I had to follow up after 4 days to find the order was oversold and still waiting. Understand that this happens but an earlier email to say as much and offer a choice to cancel would have been good”

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Posted 2 years ago

“Haven’t had an issue”

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Posted 2 years ago

“It was OK, but I had looked at a product on the website and then I was flooded with social media reminders courtesy of AdWords. I eventually decided to purchase now rather than later but you had no stock. It would be good if the hassling was reserved for products in stock. I am pretty sure that delivery was by Australia Post, but your website would allow me to direct the package to our PO Box. Fortunately, we were home when the postie arrived and we didn't have to risk theft from the apartment foyer.”

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Posted 2 years ago

“2 disappointments. 1. There was only 1 mirror. I expected 2. And 2, the mirror is not manually adjustable. A basic requirement.”

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Posted 2 years ago

“QUICK DELIVERY, SLOW RETURN ON FAULTY GOODS, DUE TO MANUFACTURE ALL IN ALL, 3 WEEKS BUT GOOD TO THEIR WORD”

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Posted 2 years ago

“Ordered 3 items (privacy screen for a caravan) on 20/4/22. Delivered 3 weeks later missing one of the screens. Emailed to let them know and I’m still waiting for the screen over 3 weeks later again. Doesn’t sound like a long tome but in this day and age, it feels like a long time for a delivery. Much longer than the estimated delivery time I was given at purchase. Staff has been fairly helpful so far.”

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Posted 2 years ago

“Clothesline looks like it will work but NO clips to attach it to the caravan????”

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Posted 2 years ago

“Sorry I can not review this as AU post has lost my parcel!!”

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Posted 2 years ago

“The drink container is great but had to wait about an hour at the office for the staff to get it to me as it was lost in warehouse”

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Posted 2 years ago

“Customer service is spot on but the delivery times is far beyond ridiculous!! I’ve placed two orders in the last 6 months and both orders have taken 6 weeks to arrive and only after I have called have they shown up a few days later”

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Posted 2 years ago

“Delivery was a little slow but very pleased with the brake controller”

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Posted 2 years ago

“I know it is not your fault the goods ordered on 6th April 2022 under Invoice N501956 and despatched on 8th April 2022 via Aramex to Perth, are yet to be delivered. I think you should change your transport company as the delay is unacceptable even with Covid affecting all manner of things. I have tried to contact Aramex and this is impossible except via the tracking Number or by their messaging system. They have apologized but are unable to advise a delivery date. Your staff is trying to help track the whereabouts of the goods but I understand you have trouble talking to Aramex. I do need the goods urgently as am scheduled to make a trip in our van shortly. Thanks for any help you can provide. regards John Willis”

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Posted 2 years ago

“Plenty of items to pick from and prices seem reasonable. Delivery times usually seem longer than I would expect. Once I got an incorrect item delivered and this coupled with the long delivery times and clunky return process meant I had to use a less suitable sealant sourced elsewhere.”

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Posted 2 years ago

“My order sat on the Auspost tracking system as "unconfirmed" for several days. I ring and get some rubbish about being on a manifest. Few days later the same. I ring again and suggest it hasn't been sent at all. Few minutes later it has a tracking event! What a coincidence? The product is fine but the despatch service is terrible.”

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Posted 2 years ago

“I have been waiting 5 weeks for my order enquired twice about the delivery but haven't heard anything. The delivery company you use is useless. They lost a item I had purchased from an other company. There customer service and delivery is useless. Wouldn't be surprised if this order is lost to. Regards Trevor”

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Posted 2 years ago

Outback Equipment is rated 4.2 based on 6,090 reviews