Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,037 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service shown in stock and then they ahd no stock. Then sent out wrong parts finally got through to be told right parts to be sent out that week two weeks later still not sent then told I had to return wrong parts before they would send correct parts. No follow up on emails still haven't received parts I played for over a month ago. Will never use this company again or recommend to anyone.”

Helpful Report

Posted 9 months ago

Hi Alan, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 9 months ago

“Was happy with the product but realisewd it was for poptop instead of a full van. Tried to return this but was refused.......”

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Posted 9 months ago

Hi Barry, Thank you for taking the time to write about your experience and thank you for shopping with Outback Equipment!

Posted 9 months ago

“I’ve been waiting 3 months for it an it still hasn’t arrive!”

Helpful Report

Posted 9 months ago

Hi Jason, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 9 months ago

“Rather unpleasent experience from the beginning to still not yet having resolution. I would strongly advise any future customer to not waste their time considering spending any money with this company.”

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Posted 10 months ago

“Hi didn't receive first parcel then asked for replacement and we're still waiting.”

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Posted 10 months ago

“not sure what BOB bought but i did make a purchase. my name is Paul not bob. all emails from this purchase have been sent to bob. so when you get my name correct i will give a proper review.i have sent a previous email about this but got no reply”

Helpful Report

Posted 10 months ago

“given wrong lead times on product no communication unless I chased up will not be buying from them again”

Helpful Report

Posted 10 months ago

“After sales service very slow to poor with regards to some sort of resolution in regards to faulty purchase a month ago even though I contacted them asap. Still waiting.”

Helpful Report

Posted 10 months ago

Hi. Very sorry the faulty product is causing you an issue. The team are working as fast as possible, with the supplier, to resolve this. We will have this sorted for you just as quickly as we can. Appreciate your patience.

Posted 10 months ago

“poor communication, ignoring me, no refund, lying when goods were posted.”

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Posted 10 months ago

“I needed to cancel my order as my travel plans had changed and I would not be able to pick the order up. Even though our back equipment had not dispatched my order they refused to cancel the order. I would be extremely reluctant to ever purchase from outback equipment again and I have told many of my friends and acquaintances about my experience. Very unhappy”

Helpful Report

Posted 10 months ago

Thank you for providing your feedback and we are sorry to hear that your experience was not to your expectation.

Posted 10 months ago

“Still waiting, been over 3 months now, one of the worst companies I've ever delt with.”

Helpful Report

Posted 11 months ago

Hi Graham. So sorry for the issue with one of your orders. I can see many orders have been sent to you in the past few months and appreciate you being a loyal customer. So sorry we have not been able to supply this product and it looks like our team have now refunded that for you. If there is anything outstanding please do reach back out.

Posted 11 months ago

“Terrible service, I’ve order twice from you guys and the waiting times are ridiculous for delivery’s. Also I’ve had to chance up my own tracking number every time I order because you guys do not provide them without asking for them. You estimated times for delivers chart it’s just not correct one bit. It was a estimate of 6 days for me to revived my package. It has been over 14 days and had only just received a tracking number the other day after I had actually ask for them.”

Helpful Report

Posted 11 months ago

Hi Bailey. We understand your disappointment. It’s important to us that our customers are more than satisfied but we let you down with these orders. We will keep working on speeding up delivery times for all our orders and keeping customers informed along the way. Thanks for your patience. It is appreciated.

Posted 11 months ago

“Poor performance, bought items instock only to be told there not, took over 2 weeks to get instock items, paid extra for express, even after the wait no offer to refund the extra for express, poor communcation nothing done till comments to online fourms. At this stage would recommend everyone to avoid”

Helpful Report

Posted 11 months ago

“Jockey wheel not accuraely described. It was not a 'standard' size so it was not fit for the purpose purchased. They would not give me a refund, offered store credit. Apparently their terms and conditions do not need to meet ACCC guidelines. Too hard to get 20kg unit back.”

Helpful Report

Posted 11 months ago

We are very proud of our commitment to all guidelines including the ACCC. The specific details of each situation are reviewed to determine the possible outcomes for customers accordingly. We are sorry you did not get the resolution you had hoped for.

Posted 11 months ago

“Didn’t ship items for multiple business days despite paying their extravagant express shipping price, upon contacting them, customer service was disgusting. Never again!!!”

Helpful Report

Posted 11 months ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 11 months ago

“The product did not fit my vehicle as it stated it would on the website. This was a few weeks ago and have still not resolved the issue.”

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Posted 11 months ago

Hi Jake. I can see our team are working with you on this. They will have it resolved asap. So sorry about the delay.

Posted 11 months ago

“Worst refund policy ever. You buy a product that doesn't end up meeting your needs due to undisclosed manufacturer information and get told only credit refund when I only purchased from you cause you guys had it in stock.”

Helpful Report

Posted 11 months ago

Thank you for posting a review and we are sorry to hear that your experience was not to your expectation. We will pass on your feedback to the manufacturer around the additional details you were expecting to be included with the item.

Posted 11 months ago

“Hopeless. Ordered Redarc tow pro, took them 3 weeks to tell me they didn't have stock. Went to my local repco shop and had it the next day. Complete joke, will never use them again. There is no shortage of this stock.”

Helpful Report

Posted 1 year ago

Hi Aaron. Very sorry we were unable to get the stock on this occasion. There are times when we have stock and others don't, and visa versa. Glad to hear your local store could help you out with this. We do hope to see you again in the future. Appreciate you taking the time to let us know your frustration. Apologies once again.

Posted 11 months ago

“Ordered a yellow lanolin brand manual pressure spray which arrived broken. Was informed that this was referred back to the manufacturer for replacement. It is over a month later and haven’t heard a thing. DO NOT BUY A LANOLIN brand manual pump sprayer!!!”

Helpful Report

Posted 1 year ago

“Received a product that was faulty. Emailed them and kept getting passed on to someone else before someone tried to say there was nothing wrong with it. Got in touch with the manufacturer and they agreed they were faulty and sent a new set without any issues.”

Helpful Report

Posted 1 year ago

Sorry to have let you down on this occasion Chris. We have updated our processes and appreciate your feedback.

Posted 11 months ago

Outback Equipment is rated 4.2 based on 6,037 reviews