Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,037 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time way too long Advised delivery would be delayed 1 week it was several and Lack of communication to update delivery delaying completion of the build”

Helpful Report

Posted 2 years ago

“Goods were as ordered. Cost was good but delivery time is terrible and communication regarding delay was non existent. Unlikely to use you again unless reviews show dramatic improvement”

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Posted 2 years ago

“Delivery is shocking. Price is good. Would rather pay more and have better delivery. Won’t be back.”

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Posted 2 years ago

“After a week of waiting for item to be delivered I rang up to find out item wasn’t in stock. Disappointed”

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Posted 2 years ago

“Bought here because the items I wanted were a great price, probably should have paid a little extra at another store instead of Outback Equipment. Ordered my items, zero communication from company for 2 weeks after purchase, finally received an email saying my items are about to be dispatched. 1 week later I receive an email with tracking info. Delivery date passes, then I get an email a few days later saying my parcel cannot be delivered because my address is located in a non-serviceable area. This is absolutely something that I should have been told when I ordered, why allow my address to be put in at the checkout but Outback Equipment won't actually deliver it there? Thankfully a local courier managed to pick it up from their depot and deliver it, over a month after ordering. I will not be buying here again.”

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Posted 2 years ago

“I haven’t even received the whole thing yet…”

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Posted 2 years ago

“Hi, probably not the best first transaction, took nearly 5 days for you to ship the items and then spent a further 11 days sitting at the couriers depo in wa waiting to be delivered, I can get goods from overseas delivered quicker than from interstate?”

Helpful Report

Posted 2 years ago

“I am losing count how many times I have had to wait on the line, be told ill be called back or that my items will be shipped. Still Waiting. The staff on the phone are nice but I'm still waiting here empty handed more than a month after the order was packed.”

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Posted 2 years ago

“The website is very user friendly but you need to change freight companies.. my order to 6 weeks to arrive.”

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Posted 2 years ago

“I was a little disappointed that it took30 days to arrive. Not sure it was the courier or OE Let’s blame Covid”

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Posted 2 years ago

“The whole process was very disappointing. From the beginning, the freight cost was miscalculated which I then payed the extra costs. The pick up from the courier was somehow not processed accordingly which resulted in no movement of my item until I followed it up with an item location query. Then when delivery finally arrived over 5 weeks later it was only 1 of the 2 parcels. the second parcel then arriving another week later. Staff at Outback Equipment were fine to email and talk to but the system just failed in this instance.”

Helpful Report

Posted 2 years ago

“From the time we went to the shop and ordered what we needed, and organised it to be sent to our address, it took about 3weeks. The order was right. I rang the shop and enquired about order and was told it's on its way. Then 2days later I get a message from the courier saying we will be picking up your order soon and then we will get it delivered, once we have it we will send a tracking number. Not sure who is telling the truth, but too long from order to receiving it. Disappointed”

Helpful Report

Posted 2 years ago

“Bought the traveller anti flap kit and 2 of the brackets were missing. Have tried to contact Outback equipment but difficult. Not happy”

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Posted 2 years ago

“Well I'm still waiting to find out if my pick up item is in. It's been since the 18 Jan 23. So going on 2-3 weeks now.”

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Posted 2 years ago

“Mate the postage ls exactly what let you down lt took 5 weeks to receive my package. Also u had my name as wll wll so the post office dldnt want to hand over my package , definitely would not go through u guys again”

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Posted 2 years ago

“Product was good, refusing to deliver to a PO Box made things difficult so leaves Outback as last resort for gear.”

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Posted 2 years ago

“Once they sell the goods to you, they don’t care about the parcel or if it even gets to you. Sent them 2x emails - no reply! The courier they use for WA customers is a joke and took over 4weeks to arrive after it was lost by courier.”

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Posted 2 years ago

“You sent me the wrong model we will but up with it . I ordered 4gas hot plates and I got 3 gas and 1 electric hot plates”

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Posted 2 years ago

“Product to over a month to be delivered. If you need something for a trip coming up in a week or 2 best to pick it up.”

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Posted 2 years ago

“I still havent recieved my order its been over a month”

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Posted 2 years ago

Outback Equipment is rated 4.2 based on 6,037 reviews