Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,721 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 3rd January 2025

Craig Warne

Outback Equipment 5 star review on 20th December 2024

MARTIN HYDE

Outback Equipment 5 star review on 18th December 2024

Anonymous

Outback Equipment 5 star review on 17th December 2024

Perry Waldron

460

Anonymous

Anonymous // 01/01/2019

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“First item, a Camec breakaway arrived damaged. The packaging was destroyed, the outer case of the unit was cracked and the battery would not charge due to damaged circuit board. I purchased another from Outback Equip which was OK.”

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Posted 5 months ago

“good products at reasonable prices”

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Posted 5 months ago

“Easy transaction”

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Posted 5 months ago

“Great quick service easy to search and process was great delivery time was OK.”

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Posted 5 months ago

Hi Janet, Thank you for the 5-stars! Hope to see you again soon!

Posted 5 months ago

“I was worried about weight issue on my roof platform, I bought the Bushwakker Extreme double en-suite and needed to swap it for the single. Thanks to the guys st Outback Equipment they had no problem with me exchanging it. Ive bought a few big ticket items from there lately, been happy with their advice and knowledge of these products. Great customer service, Thanks to everyone!”

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Posted 5 months ago

Hi Jacqueline, We would just like to thank you for taking the time to write this review. We love to hear feedback like this.

Posted 5 months ago

“Outback equipment is awsome. The equipment for my business is perfect, we hire out caravans. I have had a problem and they will send out a replacement as soon as possible. I will continue to use them as the service and every thing they do is top notch.”

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Posted 5 months ago

Hi David, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 5 months ago

“Order to way to long to be delivered. I won't purchase again unless it's in store. The bag I bought has already ripped. I'm not even going to bother with emails and waiting two months for a replacement.”

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Posted 5 months ago

Hi Anthony, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 5 months ago

“Goods were as ordered. Good quality.”

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Posted 5 months ago

“Great product,fast delivery and well priced”

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Posted 5 months ago

“I had a warranty issue with a product I purchased. Josh sorted my problem out with the manufacturer and had a replacement sent to me in a timely manner. There was plenty of correspondence from Josh, relaying information to me how things were progressing. Outback Equipment have good prices and great customer service ( before and after sales). Thanks again Josh.”

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Posted 5 months ago

Hi Jonathan, Thank you for the 5-stars! Hope to see you again soon!

Posted 5 months ago

“Great service and speedy delivery, item was as described. Will be shopping here again for sure . Cheers guys 👌”

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Posted 5 months ago

“I am very happy with the service I received from Outback Equipment and the diesel heater I purchased is working well.”

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Posted 5 months ago

“I have bought quite a few items but very delayed in shipping as some things were not in stock”

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Posted 5 months ago

“Was promised delivery within 1 week after 6 working days I rang and follwed up to be told everything was in stock except the filler. I then waited another 3 working days and followed up again now to be told the filler was in but the tank went to someone else. I then got a refund on my credit card and had to drive in and pick up the rest of the gear I was never refunded my freight that I prepaid and I had to purchase another tank drive to tringalpa and I found Amy's attitude frustrating she didn't care and kept refering to her company policy. Many things could have been done but if I waited for outback equipment I would not have made my trip even though I purchased weeks prior im not happy and your company still owes me the freight!!!!”

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Posted 5 months ago

Hi Steve, We sincerely apologise for what has happened here! I have looked into this and we have refunded the correct amount. I will reach out to you via a phone call and explain. We are very sad to hear that our service did not meet expectations. We'll strive do be better.

Posted 5 months ago

“Very happy with boat cover and battery boxes. Awesome products at a great price..”

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Posted 5 months ago

“JUST WHAT I WANTED COOKS WELL IDEAL FOR 2 PEOPLE WOULD HIGHLY RECOMMEND”

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Posted 5 months ago

“Easy to order, quality product at a great price. Item was as per description and well packaged. Very smooth transaction. Great service.”

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Posted 5 months ago

“A very good step mat especially given the low price and simple to fit”

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Posted 5 months ago

“Communication was very lacking. I had two orders about a week apart. The second order arrived within 10 days. The first order hadn't even left. I enquired why it hadn't left and all I got was we are waiting on one of the items. All the items were in stock apparently according to the website the whole time i was waiting. This missing item wasn't communicated to me until I enquired after almost 3 weeks. That's poor customer service and something that infuriates me and I'm sure plenty of other people.”

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Posted 5 months ago

“Excellent service thru msgs, email & phone. Washing machine arrived quicker than expected.”

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Posted 5 months ago

Hi Sandra, Thank you for the 5-stars! Hope to see you again soon!

Posted 5 months ago

Outback Equipment is rated 4.3 based on 5,721 reviews