Outdoor Living UK Reviews

Name: Outdoor Living UK
Rating: 1.68

1.7 Rating 53 Reviews

15 %

of reviewers recommend Outdoor Living UK

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Metrics

1.7

Based on 53 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email

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Outdoor Living UK 5 star review on 6th September 2022

Julie Guppy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived broken in 3 places. Very unimpressive in reality, compared with pictures. Called to arrange a refund and initially told no. We held our ground and said we didn't want a replacement. Eventually agreed to a refund(minus £10 for admin.) Item was returned and surprisingly no refund. Emails ignore, phone calls were then made and promises of refund and email responses which never came. Again promised a refund today. Will be seeking a refund via charge back if I don't get the refund. Customer service is the worst I've seen. Companies like this don't deserve the public's business. Why they think it's ok to basically keep money for no services/goods I don't know. Best avoided.”

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Posted 3 years ago

“PERFECT! Ordered your 5 tier wood fall water feature on Monday afternoon and received it on Wednesday morning. PERFECT! Setting up took no time at all and full instructions were included. PERFECT! Works beautifully and looks amazing. PERFECT! We are over the moon with it, thank you all so very much. PERFECT!”

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Posted 4 years ago

“AVOID AVOID AVOID For the last several months I have been trying to resolve a service issue with this company. What a shower they are, they have ignored messages - failed to even pick up the phone - I've been insulted (Eventually getting a response via e mail) Patronised - told that I am suffering from 'buyers remorse' If it weren't for the fact that this issue is still not resolved - at my expense - I would laugh - this company is a joke - there are cheaper better products and again I say - AVOID”

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Posted 4 years ago

“Do not use this company !”

Helpful Report

Posted 4 years ago

“Avoid! Poor customer services and delivery timescales and completly unmanaged despite website clearly starting operating as 'normal'. Extremely difficult to contact anyone by phone and processing of refund for undelivered item is like pulling teeth and left out of pocket!”

Helpful Report

Posted 4 years ago

“Very poor service. I know we have Covid 19 causing problems but 8 days to post a small pump and 12 days still no pump! Not acceptable. They say "we pride ourselves on our service", I ask what service. Quick enough to bank our money. Using Hermes isn't helping either as their service is next to useless at the best of times. Not happy at all.”

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Posted 4 years ago

“Terrible customer service. Water feature arrived with flawed glaze. Emails, phone calls to no avail. You can’t get through on the phone it just rings on any of the press 1,2,3,4,5 numbers. Very efficient at taking customers money though, that they have got right! I personally wouldn’t recommend. Extremely disappointed, wish I had read all the review sites first. They all say the same, avoid!”

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Posted 4 years ago

“Rude customer service and when my product arrived it was incomplete, asked for refund, they charged me to send it back then didn't send me my money back and weeks later I am having to go though the bank to get it back as the company are ignoring my emails and calls. I advise anyone and everyone to avoid this company, they are bad news.”

Helpful Report

Posted 4 years ago

“Ordered over 1200.00 worth of goods. Had voicemail saying courier will contact me in a couple of days. The was over a week ago and heard nothing. Tried calling constantly and phone just keeps ringing. Absolute nightmare and shocking service. Can anyone advise how I can get my money back.”

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Posted 4 years ago

“Rubbish Service Item never arrived to get a refund was like pulling teeth”

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Posted 4 years ago

“Customer service very poor. Phoned to say led light did not work on new item received, gentleman on phone went through troubleshooting while on phone, nothing worked, said we would receive new light within week. When we phoned to enquiry about new light we were told they didn't send replacements. Gentleman, Michael was extremely rude and discourteous and we still have not received replacement light.”

Helpful Report

Posted 4 years ago

“We are still waiting for our water feature ordered and paid for on 18th May. Three weeks later, no one answers phone calls or emails and we’re significantly out of pocket. They also show a trust pilot review of 41/2 stars on their website, but it’s only 2 here. Shouldn’t even be 1 star. Very unhappy with this company.”

Helpful Report

Posted 4 years ago

“Did not dispatch the item, will not reply to me and I am not 100s of pounds out of pocket. Disgusting”

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Posted 4 years ago

“Hi I purchased a mini rock fall water feature it arrived on Monday 4/5/20 I set it up on my patio and was delighted until unfortunately I noticed water around the base thinking it could be spillage but it did not dry I do not see any damage or holes but it seems to be seepage from the base edge please see photo how do I return this item”

Helpful Report

Posted 4 years ago

“Ordered a 30cm Tranquility Sandstone Sphere recently. Had various technical questions prior to purchase which were all answered by knowledgeable staff member. Arrived yesterday.....looks great and exactly as expected! Not fitted yet, but full instructions supplied so should be no problem 😊”

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Posted 4 years ago

“Absolutely shocking service avoid at all costs”

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Posted 4 years ago

“I ordered a solar water feature well over a week ago. Paid in full and have heard nothing about expected delivery. On phoning told to go to contact section on the website. Neither I nor my tech savvy son could find it! You promise to be in touch within 48 hours. That as far as I can see is a load of rubbish.”

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Posted 5 years ago

“My advice is don’t buy a thing they are conmen.”

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Posted 5 years ago

“I bought a water feature online. Had exactly the same experience as many others. Delays, no reply to e mails, no phone answered, false promises. Eventually got the product which was as ordered and excellent. Reason for this review is my original 2 star review with full details on Trust Pilot was taken down after company reported rules broken i.e. contained personal names/phone nos. Fair enough but where that was mentioned it was in a positive light and exactly the same as in other reviews. In fact the owner had already given his name along with contact number in several published replies. On checking I find that now several reviews have been disputed and removed pending investigation. Given my own and many others' experience with this business it made me wonder if this might be another example of their poor practices, in this case to improve their review performance. It is a shame since I eventually ended up with the product i wanted and am very happy with. But based on my experience, I would never use them again and urge potential customers to read the independent reviews before deciding.”

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Posted 5 years ago

“be warned this company are the worst i have come accross,i would never buy any thing again off them again nothing but trouble since i got water feature off them,and they dont wont to know once they got your money,it aslo the worst custermer service i come accross,so i would never ever touch them again,they dont deserve any stars but i had to put one,since my last reveiw the transformer as packed in,after two and a half month”

Helpful Report

Posted 5 years ago

Outdoor Living UK is rated 1.7 based on 53 reviews