Out'n'About Reviews

Name: Out'n'About
Address: 7 Caxton Park, Caxton Road, 7 Caxton Park, Caxton Road, Bedford
Rating: 4.55

4.6 Rating 83 Reviews

89 %

of reviewers recommend Out'n'About

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About Out'n'About:

Out’n’About has evolved from the days when, as new parents, we went in search of equipment that would allow us to carry on enjoying an active outdoor lifestyle, whilst being able to take the kids along too.

Since those early days Out’n’About has become one of the UK’s leading pushchair suppliers, sourcing a range of quality products and developing them to meet the specific needs of the UK market.

Initially Out’n’About pushchairs were specifically aimed towards jogging or off road use, however the three-wheeled stroller has now firmly established itself as being one of the most versatile and stylish ways for busy modern parents to transport their kids.

Visit Website

Phone:

01234 344230

Email:

info@outnabout.com

Location:

7 Caxton Park, Caxton Road,
7 Caxton Park, Caxton Road
Bedford
MK41 0TY

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Out'n'About 5 star review on 20th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Foot brake has stopped working already. Fine other than that.”

Helpful Report

Posted 1 year ago

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I am sorry to hear you are having an issue with your brake, as this is a moving part, it does just require some maintenance from time to time, we would recommend using a silicone or Teflon based spray (which you can either get from ourselves or any bike or DIY shop) along the brake rods and underneath the red foot pedal where the rods sit. Please see the link below to our technical video that shows how this can be done: Nipper brake bar lubrication – https://youtu.be/a6G7LB-uSp4 If for any reason this does not resolve the matter please forward over some images of your brake from underneath the red foot pedal just so that I can then have a look at this section along with a copy of your proof of purchase and I can then advise further.

Posted 1 year ago

“I love my Out’n’About, it’s been great for general walks, easy and light. Been using it for Park Runs multi terrain and it has coped really well and folds very easily, is still large though when folded. Highly recommend this product.”

Helpful Report

Posted 1 year ago

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Thank you so much, Andrew, for your wonderful 5-star rating of Out'n'About! We're so glad to hear that you love your Out'n'About stroller and that it has been great for your general walks, Park Runs on multi terrain, and folding easily. We sincerely appreciate that you have been a returning customer and your support. Thanks again!

Posted 1 year ago

“Hard to reassemble and put the front wheel straight, you end up with it pulling in one direction. The back wheels have a wobble which looks a bit concerning, I think it won't take long until it will be unusable. The information on the website is minimal, it's borderline misleading on accessories: - The "newborn insert" sold for all prams have photos of the non-sport prams, which don't fold all the way down, therefore I don't think it's a good position for a newborn! Called their support and they said it's been "tested" whatever that means, not very reassuring to put a newborn child in there. If they'd sell potato mashers I wouldn't care but they sell children's products. - The first photo on the website for the sports pram shows it comes with a free rain cover worth £35 but that's only if you get the red one. Apparently, I should have figured out that I need to look (scroll up on mobile) at the image every time I change the colour selection to make sure the free rain cover sticker is still there. Sorry but that's a bit weird, you should just have a sentence in your product description that says: RAIN COVER INCLUDED WITH RED COLOUR ONLY! That way I would at least be prepared to spend another £35. - The newborn carrycot description is just a few lines of text and not at all clear which prams it matches. After getting burned twice with the newborn insert and the rain cover I called to check and indeed it wasn't compatible with the order I made. Again, something that can be solved with a bit more info on the website. - The bottle holder that they sell isn't strong enough to hold the Out'n'about branded water bottle they sell. The bottle fits but it falls off at the slightest movement. I don't know why would you sell a bottle holder that can't hold a bottle. I think the only reason we've kept it is that it's not that badly built and you need to pay the return postage which will be about 1/3 of the pram value, so I guess sunk cost fallacy? Overall I'd say not worth the purchase, I'd go for another running pram brand if I had the choice. The only good accessry which we enjoy using is the bag.”

Helpful Report

Posted 1 year ago

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Thank you for your review and feedback on your Nipper Sport, all feedback is greatly appreciated. We do have a technical video to show you how to adjust the front wheel on the Nipper Sport, as it is a fixed wheel this is required from time to time, especially if you have had to remove the front wheel at all. Nipper Sport front wheel adjustment – https://youtu.be/rfw6XnGl_70 We would be happy to have a look at the rear wheels for you, if you could send a video over to our customer care team, they will be able to have a look into this and let you know what can be done to help resolve this. The Newborn insert is a fabric insert and is therefor compatible with all of our buggies, as it is a fabric support, there are no weight limits etc on this and it can be used with any of our buggies until your little one outgrows this in length, there are no images of the Newborn support fitted in any of our buggies on our website due to this, as stated it is compatible with all models. The rain covers have been sold separately since 1st October, and any reference to the rain cover has been removed from all buggy descriptions on the website. We did have an offer on before Christmas where it was included with the Red Frame Sport, this has since finished, but thank you for the feedback on this, it is something we will bear in mind for future, and think about changing the wording if we ever have the offer running again. We do have a list of buggies that the carry cots are compatible with, in the descriptions, and on the Single Carry Cot it lists all Single buggies apart from the Nipper Sport. Again the feedback on the bottle holder is appreciated and is also something that we can have a look into, we would love to hear from you so that we can get these issues resolved for you, if you can contact our customer care team they can look into this further.

Posted 1 year ago

Out'n'About is rated 4.6 based on 83 reviews