“I switched to OVO because they had good rates. After my cooling off period expired I was moved to an economy 7 tariff, which I did not ask for. Ovo then moved me back to a normal tarrif, but my rates are no longer what I was expecting.
Take a screenshot of anything they give you as they may change it without you knowing. I have had multiple copies of my first bill generated, but I can only download the latest one, so I can't see how things have changed over time.
I am now stuck with these cheaters for a year because of their early exit fee. I wish I could charge them £50 for changing my tariff without my permission, but sadly it's one rule for them and a different one for me.”
“Ovo have told me that my account went from £535 in credit in June to £6858.77 in debit in August. On challenging this they say debt dates back from 2021. Ofcom say energy companies cannot charge for usage more than 12 months old unless customers have been notified of it at the time which I was not. Now waiting on response to my email....”
“My Gas Meter says I am in Credit but OVO is charging me nearly £2000. I have called repeatedly and they keep cutting the call, the distress this is causing is through the roof.”
“The worst company ever, don’t even count correctly the usage of electricity and gas. I contacted them lots of times asking to recalculate my usage and instead they threatened me. After closing the account and paid all, still got letters to say that I’m overdue.”
“Ovo Energy is a total rip-off! I signed up in Feb 2024 with rates of 27.61c/kWh and 93.50c/day, and just five days after the QLD Govt issued a $1,000 rebate on July 1, 2024, Ovo raised my rates by 25% (33c/kWh & 106.7c/day). I just checked their current rates: 26.037c/kWh and 96.8c/day. These rates are cheaper than mine, yet I’m paying much more! For example:
Old rate (27.61c to 33c) = 5.39c more per kWh
Daily supply charge (93.50c to 106.7c) = 13.2c more per day
It’s clear Ovo is hiking prices to squeeze more out of consumers right after a rebate and also after they give you an undeclared honey moon period - don't be fooled!. At the same time they’ve also slashed solar feed-in tariffs by 40% and estimate bills, even when the meter’s accessible. Corporate price gouging at its finest—stay away from Ovo Energy!”
“Truly the worst company I have ever dealt with. We have rented properties in the past. The energy prices that Ovo seek are ridiculous/the financial department are woeful and fail to investigate as to when new occupants take over properties. Awful service”
“Always brilliant staff. Answer calls quickly and just want to help. Prices are fair and if you are in arrears they couldn't be more helpful. Highly recommend them”
“What a spiteful evil & spiteful energy company this really are themselves full stop to themselves at OVO energy since
heriting all of the ex sse customers to themselves at OVO energy back in July time of 2023 ready for the switch over to themselves to ovo energy in that same year to themselves at OVO energy for August time of that year 2023.
I’ve lived in a rented property for the last 18months we have had debt collectors turn up for the previous occupant and I’ve told them they no longer live at this address finally managed to speak to consultant who came to my address and confirmed that we are no longer supplied by them and that all correspondence would stop yet I’m still getting letters for the previous occupant. Having the debt collectors turn up when my wife at home alone has been rather annoying. How do I go about this? Situation.”
“OVO took over my supply from SSE in 2020. I had over 40 happy years with SSE, OVO are a complete pain in the butt! Constantly bombarding with mail wanting me to setup direct debit/have a smart meter. I am happy with my non-smart meter and paying my quarterly bills by cheque as I always have. They recently informed me that they were going to charge me an extra £1.50 per month to cover the cost of paperwork, so be it if that's how it has to be. Now they inform me that to make it "better for me and my wallet" they are going to bill me monthly! So instead of posting off 4 cheques a year I am now going to have to post 12! Not that much of an inconvenience or cost BUT what next?”
“On the phone to OVO just now....
I'm a prepayment (old style key that you load via paypoint) customer.... so how can I owe £79k?
Anybody else experienced this?
I'm a single person on benefits who lives in a one bed council house”
“DO NOT USE OVO.... was a TERRIBLE energy & gas supplier this company really is itself to it own customers themselves full stop at OVO energy themselves IT IS CHRISTMAS EVE of 2024 MY SMART METER HAS BROKEN... I HAVE NO HOT WATER, HEARTING OR WAY OF COOKING. THERE IS NO WAY OF SPEAKING TO A HUMAN.
THIS IS UNBELIEVABLE. I HAVE WASTED 10 HOURS SO FAR AND NO SOLUTION, NO ENGINEER, NO SUPPORT, NO INFORMATION AND NO HELP.”
“Spiteful and evil company. They charge a very high directly debit and you can not lower the amount even when you are in credit of £200 or more. They must have some cunning ways as I am paying less with Octopus even the unit price and daily charger are higher.
When I left OVO, I had credit so they refunded me £61.26 but they refunded me twice. It took them a while to admit the error as they kept saying I had outstanding bill when I never cancelled direct debit. The amount changed to £59.04 without any explanation and they even got debt collection company involved (Oriel) for a debt which was due to their error. Paid Ovo directly £59.04 but Oriel demanded £20 more.
A bag of crooks.”
“Beware yourselves of this spiteful & evil energy company themselves at OVO energy they will pick another address on your road fraudulently put your name to it add a debt collection agency for the grand sum of £980.70 plus £198 fee.
Supposed to be for a months supply of gas and electric. Try and sort it out they demand to see your tenancy agreement for ghost property after I stopped laughing I said see you in court where I will put counter claim for distress and harassment”
“We moved over to ovo energy on Friday 17th January from octopus. We moved because we wanted a better price for the energy that our heat pump uses. We were nervous about moving but we had absolutely nothing to be nervous about. The Heat Pump Team were absolutely fantastic, they did they everything that they said they would, we were reassured from the very first conversation. The switch went very smoothly. We are so pleased that we made the switch. A massive thank you to Amy and Alex who looked after us and made switching a real pleasure. ***** 🫠
Alison and Ashley Sykes ❤️”
“I had the misfortune of dealing with them due to being the existing supplier at the property I've moved into.
During my initial call (which I had to make due to their website giving opaque error messages), customer service took probably around 40 minutes to pick up the phone, and the advisor was rude and did not understand half of the answers to their own questions.
Then after finally switching to a different supplier, they sent a final bill with incorrect estimated meter readings, despite previously having provided the correct ones.
I called about this, and once again a rude and ineffective advisor picks up the phone after a long wait time, but at least they promised to correct and resend the bill after much convincing.
After 2 weeks, all they managed to do is re-send the same incorrect final bill with the original estimated readings. This time I have emailed them about this hoping for a better result, but I suspect nothing will happen.”
