“I only gave one star cos had to this company’s customer service is appalling they do not help in anyway. I’m constantly in debt with them cos of the high payments and when they said I had to go on a pay as you go meter it never got installed, they even sent me the card and a man came round and done something else. They send letters saying I’m being sent to the debt collectors I call their help line and they put me on hold about 5 times and then offer me to pay more a month on direct debit which is why I’m calling them because I can’t afford what I’m paying in the first place. I want to switch but I’m constantly trying to pay them off. Once I rang after holding for an hour got cut off twice and had to start again and young stupid staff that obviously don’t know what they are doing Just got me in frustration and tears and they put phone down on me”
“Ovo energy made me happy when I made up my mind to cancel being with them, they bare face lie, promise you things then you don't hear a thing, nothing good to say about ovo energy and would advise anybody to stay well clear of this provider”
“I stayed in a one bedroom apartment and called Ovo to get a quote of what I’ll be paying, they gave me and everything was fine. Until I called for a different reason one day and at the end of the call a lady suggested they can change my meter to a new one and give me a smart meter reader in my apartment. I foolishly accepted and the new meter was fixed. I just noticed on the app that my old bill and new bill drastically increased and I was in debt of about 650£ in total for that month. I called Ovo tirelessly to resolve this and the customer care service was rude and not helping at all, just in 4months of being with Ovo I spent about or over 800£ and still in debt of 480£ as I drop my review. I switched to a much better provider without any complain.. the epc rating of my apartment is A. This caused me so much distress and Ive come to conclusion on not using ovo in my next life. I even warn family and friends so they wouldn’t end up like me.”
“Waiting a month to repair the meter as it won't accept the card. Told to "run out" of gas so it then becomes an emergency! The most diabolical company I have ever dealt with. Hours wasted on telephone calls. We are pensioners, they just don't care.”
“I think 1 star is too much for this absolutely incompetent company. 1st they sent a complete idiot round to install a Smart electric meter and he flooded my kitchen. 2nd incident, they came round to install my gas meter and the guys actual words were " sorry mate this is my second day and I have no clue what I'm doing". Thank god he told me. Then several missed appointments. And when I finally move home and stop with OVO/BOOST it took them 6months and 3 failed checks later to finally receive the money I was owed for remainder of my gad and electric. Absolutely terrible!!”
“Changed my Smart meter from a 1 to a 2 and 5 months later told me it was not getting a Gas meter Reading. So I thought I was in credit all winter so used more heating then I would have. Why wait 5 months before telling me. Sending this one to Rip Off Britain.”
“I spoke to an advisor called Maria,this morning and I found her very professional and very polite and efficient. Irate his service that she gave me 10/10.That is the reason why I gave 5 stars.
Kind Regards
M.Ali”
“Still being charged older prices before 1st of April. I've called numerous times & just get denial after denial even though I can see it on my smart meter & I can see the daily charge is still the higher price before April 1st lower prices. I'm now switching energy company.”
“Everything, too much incompetence to list. Totally inefficient/incompetent company in every aspect. And with the second most expensive rates (after Germany) worldwide.”
“OVO.. still waiting for OUR money, £756!
Complaint handling 0 out of 10.
Fits team 0 out of 10.
Whole experience 0 out of 10.
We are now at the stage where we are going to take this to court.
As it’s been months, lots of chasing from OUR end. And still……….. nothing of nothing. And continuous mixed information and slopey shoulders.”
“Ovo demands for payments
I was assured by my previous supplier there would absolutely be no changes to my service, so why are they threatening recovery if I don't pay monthly when I have always paid quarterly? And 1 can wait 3-5 months for payment from Ovo for solar power!”
“Ex customer who was lied to about the cost of the gas and electricity and being on a fixed tariff, dd set up for £94.00 but actual dd needed more like £120.00 per month, threated with having smart meter forcibly installed and transferred over to their payg company called boost, followed by debt collectors being set on me after I dared to ask for a worksheet showing how their figures were arrived at but this seems to be standard policy.
Ovo Energy made a donation of £200,000.00 to the Tory party before taking over SSE, their boss used to be in banking and Ovo set up in 2009 just after the banking crisis, dd must be notified to customers one month before being changed and must be justified in terms of the energy being supplied and used.
Twice I had to report these parasites to the Energy Ombudsman and twice they would be charged £320.00 for the investigation, they even came after me four months after I had left Ovo for an unspecified bill of £75.00 and this resulted in the second complaint to the Ombudsman so to get back £75.00 they forked out £320.00 which indicates their stupidity, incompetence and gross over charging.
If the ombudsman is investigating a complaint any so called debt is alleged and the debt collectors cannot proceed till the investigation is completed, either way Ovo Energy get a bill for £320.00, if they start ripping off money via a dd cancel the dd straight away and register a complaint with the Ombudsman, if you have access to social media spread the word about this load of garbage far and wide.”
“Chased for a bill for 6 months that, by their own admission in writing, I did not owe.
Daily texts, calls, messages. Pure harassment. They promised to stop, also in writing, and its still going on. Have opened a dispute with the Ombudsman. Appalling!”
“Appalling app - and now seemingly no means of logging in to your online account without using the app.
Up to date meter reading submitted and as we head in to summer , I wanted to request a refund of less than half of my significant credit but the app still doesn’t work. I notice on the forum a bug was identified 3 months ago but still not fit for purpose.
The help / chat pages on the app do not load properly on tablets/ iPads and I suspect that testing of the app was non existent. Shocking!”
“Shocking. Passed pillat to post. Left hand doesn't know what right hand is doing. Blatant lies and misdirection by tele persons.
None of your previous calls are noted with details in updates.
Redirect, stall, blag.
Absolutely shocking.”
“I send my energy readings through monthly and wait until it updates online and then pay in full. For a month my outstanding bill has read £1.42. Thinking I must have overpaid or possibly an error online I think I will just wait and add this onto my next bill. I check again in a months time and this same amount is still displaying. I contact Ovo thinking there must be a problem with their system to be told this is the amount I need to pay to call off debit collectors. I’m shocked. As I said before I pay monthly in full every month. But the mentality of a company who want to call in debt collectors for £1.42 when in the past they have had over a thousand pounds of my money sitting in their account is a complete disgrace. There was also zero communication from Ovo. I will be clearing any outstanding money and closing my account today. This company is not worth the one star rating I have given.”
“There are not enough words to describe how bad of a company you are,you basically blackmail people,threaten with legal action,unjustified,then you pretty much just steal people's money through your smart meters,which are anything but "smart"
I don't have/want to spend my days on the phone to your "agents" I already have a full time job of my own thanks!
So for anyone thinking of signing up with these,do yourself a favour,look elsewhere the stress isn't worth it!”
“I've had nothing but trouble trying to close my account with OVO and settle the final bill, and my situation is still ongoing.
Despite calling in on the day I left the property in question with final meter readings when the final bill arrived 6 weeks later they had failed to use the reading supplied and massively overcharged me.
When calling in to resolve I was told it was going to take a further 6 weeks to generate a new bill. At that point I asked for my call to be escalated, but the manager at the "Apollo" team was unhelpful could do nothing other than start a complaint for me.
Of course I've heard nothing from the complaints department, no emails, no phone calls so I have no clue what has happened there. A further phone call the next week where I finally speak to someone who is able to comprehend my frustration ends up with me being redirected to the "Apollo" team again. They promise to follow up with the complaints department, re-record my meter readings yet again, and promise the billing department is going to be able to resolve in 3 working days. In the mean time none of my emails have been responded to other than by an automated response.
Three workings days later and I have a letter through the door, half of the final bill, which while it does finally mention one of my actual meter readings continues to estimate beyond when I left the property!
I call in to OVO again and the most helpful part of the experience is being recognised that I have a complaint by the robot and discussing my complaint is moved to key 1. The representative I speak to now tells me it's going to be 3 to 4 weeks before my final bill is sorted, and they still have no idea why my complaint hasn't been addressed and no-one has contacted.
Now it's 24-48 hours before a manager might get in contact when I ask for it to be escalated - but going on OVO's current track record I imagine I will be calling again later this week for another round of ineffective attempts as resolving the situation.
I just want to pay my final bill and draw a line under the situation without being overcharged hundreds of pounds. To add insult to injury, they are holding the account at the property hostage and not allowing the owner to take control of an energy account, or allow another company to set one up until I pay my final bill, leaving two customers in the lurch for the price of one.
If I could have sorted this all out online I would, but I also happen to be one of the OVO accounts stuck in limbo and unable to access any online services.
Absolutely abysmal customer service and I will be recommending all to avoid OVO.”
