“Do not use this company. I fought for 6 months to get them to lower my bills from between £500-£700/month while using smart readers saying my TOTAL mi they usage was between £70-£80. Finally they reimbursed me around £350 (which wasn’t enough)
When I went to cancel my services with them at the end of the 12 months, they found “missed charges” on my account and said my refund was a mistake on their part and are trying to charge me another £800. I paid them £3,500 over a 1 year contract. Unbelievable. Please do not use this company.
P.S.
I have an email from them saying they made a mistake and that my opening reading wasn’t done correctly, and they send me the figure. The new charges are stating the figure they “discovered” was incorrect and it was actually a different number. I can’t make this bs up.”
“nightmare 0 customer service 0 solving problems luck off communication the customer service staff they are not willing to do their job I don’t even know why they are doing their”
“Subject: Disappointing Experience with Ovo Energy for October time of 12th/10/2024 👀 😡 😤 😈 💶👎
1) I am writing to express my deep frustration with your company. Ovo Energy isn’t asking customers for cooperation—they are barking orders, telling us what to do. They are fully taking advantage of us and know exactly what they are doing. Instead of providing a real service, they instruct us to go online, follow blue links, and adhere to their protocols, ignoring the fact that many people are uncomfortable with this approach. 👀 😡 😤 😈 💶👎
2) Despite being told that customers don’t want to do everything online, it feels like your company continues to push this agenda. Not everyone has a mobile phone, an Android device, an Apple device, a tablet, a desktop, or a laptop. Even those who do may not be comfortable navigating your online systems full stop. This insistence on barking orders rather than accommodating customers is simply disgusting. 👀 😡 😤😈 💶 👎”
“I have had a terrible experience with OVO and have decided to leave them
My direct debit increased from £30 a month to £108, I was told there has been a price increase of %10. My bills ae roughly £30 a month Because I live alone and use only my fridge freezer. I wash clothes once a week and use the hot water once a week, my bills in the winter are about £70. I asked then to reduce my dd and they got it down to £72, I cancelled my dd and said goodbye,
I asked for a refund of my money they kept and said there is a hold on my account,
I checked my balance 2 days ago and it was £92 in credit, Today it is £45. I have used £45 of electricity in 2 days according to Ovo. I am appalled at the way they have treated me, a pensioner, I have already lost my winter fuel payment. I will never recommend them to anyone, nothing but trouble and causing me a great deal of anxiety, A shameful company who keeps your money in their bank. I am so very upset about this situation. Never join them. The say that you can adjust your direct debit online so I tried to do that. I couldn't get the payment down from £108 but had to put in a value between £108 and £2000. Unbelievable!!!”
“As a single occupant who works at 3 times a week, I'm an extremely low user. I've used a smart meter since moving to the property. I don't use gas, bit still pay a standing charge. My monthly 'smart meter' bill was around £47. I had an email saying this has increased to £162 a month. Customer services said it could be a fault with the smart meter and is based on the previous owners??? I was a advised to cancel the direct debit and pay for each bill monthly. After doing so, I received and email saying "not your direct debit has been cancelled you'll be paying higher prices". I find the whole service very unprofessional and well most definitely be changing suppliers at the earliest convenience.
I would recommend this energy provider to my worst enemy.
Just read the other reviews and decide for yourself. Who's like the plaque.”
“I find the company very difficult to speak to somebody and I have told them the house they are billing me for is empty so I need only pay the standing charge, but they still insist on me reading the meter, and sending a bill for estimated?! This situation will all be sorted out when the property is sold so it is wasting my time and theirs haviong these conversations - so please do not estimate the account for an empty property!!”
“1) I am writing to express my deep concern regarding the recent ten percent increase in gas and electric bills for all customers, effective October first. This price hike, along with the hidden service charges associated with both sets of meters, has left many customers feeling frustrated and misled. 👀 😈 😡 😤 👎 💶
2) It appears that your company prioritizes its own profits over the needs of its customers. The aggressive push to lock customers into fixed price plans is particularly concerning. Many customers are not made aware of the hidden charges associated with canceling these plans early or the penalties for wanting to exit before the full twelve months. This lack of transparency is troubling and suggests a focus on profits rather than customer satisfaction. 👀 😈 😡 😤 👎 💶
3) Additionally, I want to highlight that Ofgem, the regulator, seems to be allowing these six energy companies to raise their prices significantly without proper scrutiny. Their decisions to increase prices by four octaves are unacceptable and further burden customers during this challenging time. 👀 😈 😡 😤 👎💶
4) I am letting everyone know how bad all six of these energy companies have been during this time in October twenty twenty-four. 👀 😈 😡 😤 👎 💶”
“**Extremely unprofessional company - DO NOT RECOMMEND!**
I strongly advise against using this company's services. We had an issue with an incorrectly billed electricity and gas bill for a house we had already moved out of. The issue was resolved with the help of Citizen Advice, and a representative from this company confirmed via email that we owed nothing and that the bill had been canceled. Yet, two weeks later, we received another letter with the same bill demanding payment!
We have proof that we were no longer living at the property during that time, but the company continues to send unjustified bills and completely ignores the previous resolution. This has been not only a waste of our time but also incredibly stressful. Instead of resolving the issue, the company has been harassing us with demands for payment that we do not owe.
Totally lacking in professionalism and responsibility. I would not recommend this company to anyone who values peace of mind and proper customer service.”
“I called to simply request that Ovo stop blocking me from moving to my preferred supplier - E.On
Firstly it was 30 minutes on hold before I could speak to someone (I’d just got off the phone to E.On and had got straight through after a couple of minutes).
I was consistently frustrated and told I had to create an account and pay off the old charges - nothing to do with me. When I said I didn’t want to give me details or set up a direct debit as I don’t want to be with Ovo, I as consistently asked ‘if I want their help or not’. Yes I do - I just want you to stop trying to switch back my supply as I want it with E.On.
After a payment was taken under the pretence that I would get a refund and my account would be closed with email confirmation after 2 hours of waiting!!! I then got annoyed when I was told that I wouldn’t get a refund and that despite them saying they’d close the account, they won’t! I got angry and swore and called them a liar and they hung up on me. After 2 hours and 2 minutes. I’m utterly disgusted and have already told anyone who will listen how disgraceful the company is. I’ve left a review on Trustpilot and shall continue letting everyone know my experience.
Worst of all, I have to call back tomorrow to try to sort the issue still - it appears they’ve set me back up with Ovo!!!!
Fuming!! I spoke with my friend who works for British Gas and he said they are well known in the industry as having terrible customer service. Contemptible.
L”
“I had the unfortunate experience of falling victim to a scam, I was convinced with their bonus promises by their brokers/fund managers. My account had reached up to 100,000+usd by April however when I told them about my intent to withdraw my account suddenly went down and bonuses vanished. For months I was not able to make a withdrawal but thankfully I came across High lilo grace (AT) gmail .com With their professional assistance, I was able to track down the scammers and ensure that my deposits and profits were restored. I can't express how grateful I am for their expertise and dedication in helping innocent people like me who have been swindled. If you find yourself in a similar situation, I highly recommend reaching out to these guys for their reliable assistance.you can also contact whatsapp:+1-605 691 46 12”
“Worst energy company. DO NOT sign up with them. Go with Octopus or anyone else. Customer service is APPALLING, trying to speak with a manager is impossible, no one is ever available and the arranged call backs never happen. Over charged for energy, refunds and then asking for it back. Absolutely shocking”
“1) This is a evil & spiteful energy company themselves to deal with full stop at OVO energy themselves. 👀 😡 😈 😤 💶
2) Ovo Energy-who think it’s perfectly acceptable to raise their voices at you over the telephone. But the moment you start raising your own voice at them, they do not like it. And with no prior warning, if you're mid-flow or mid-sentence venting your frustration at them, they will quite happily disconnect you. This has been done and is being done to people who do not and cannot stand this company at all. By doing this, they're removing your comments from their social media platforms to avoid hearing what you have to say about their services. It seems the only way to get their attention is to vent your frustrations on social media, but they remove your comments if they don’t like what you have to say." 👀 😈 😡 😤 👎 💶”
“Ovo Energy have you jumping through hoops emailing, phoning or using online chat to try resolve an issue of their making, you just want to bang your head against a brick wall, your stress levels are through the roof, you end up losing the will to live because even after loads of emails, phone calls, online chats, the issue is still not resolved and you are back to square one!!! 😖😤 Honestly, this Company takes "stupidity" to a whole new level. Am fuming and still not sorted my energy problems out with them. Feel I may well have to put on some scuba diving gear before I dive down into the scary, unknown depths of their organisation again to try get any sense from them. Wish me luck!!!!!”
“Incompetence doesn't even begin to describe it. They booked an appointment to get an engineer out for a meter issue, send me a confirmation email and asked me to be at the property meaning I had to take leave from work as they only visit during working hours..
4 hours of waiting ... no engineer
I call them the next day... ''Sorry, we can't find your appointment on our system''.
This company would give the cirque de soleil a run for it's money.”
“I was forced to pay 600 pounds more than previous year for my electricity bill due to a faulty smart meter. I have the technician document saying it was faulty but they don’t care.
Also the customer service is awful. They never answer and they call you back next day from a third world call center.”
“1) I had an incredibly frustrating experience with OvoEnergy this morning when they called me at eleven thirty-two. I did not appreciate this unsolicited call, especially as I was in a public place and unable to talk. Despite explaining my situation, the representative completely disregarded my words and insisted on asking me questions, pushing me to go through a data protection process. 👀 😈😡👎💶
2) When I explained that I was in a public setting and that sharing personal details in such an environment is not something I would do, she questioned why I couldn't proceed. I found it unacceptable when she asked why I was sending my meter readings by email, which I've been doing for the last twelve months since they took over my accounts from SSE. This is my preferred method, and it’s none of their concern how I choose to do it. 👀 😈 😡 👎💶
3) On top of that, they were pushing and forcing me to create an online account and to use their app, which is not compulsory. I will not be put into one. After the call, I phoned them to complain about the way I was treated. I was made to wait for nearly an hour and a half. When I started raising my voice out of frustration, they raised their voices back at me. I’m not the only one doing this; there are millions of other customers who are just as frustrated and have also expressed their anger. OvoEnergy doesn’t seem to like what they’re being told. If they did, they wouldn’t have treated me this way this morning. 👀 😈 😡👎💶
4) Their behavior, including the removal of payment methods like giro slips and taking away the winter home discount, shows a complete lack of consideration for real customers. OvoEnergy is a spiteful, wicked, and evil company, full of nonsense. When I brought these issues up, they clearly didn’t want to hear my feedback. They were barking orders at me with instructions about how to be their customer, and it’s unacceptable that they choose to cut off the conversation instead of addressing customer concerns, especially when I only raised my voice slightly. This company needs to learn to listen to its customers and take their feedback seriously. 👀 😈 😡 👎💶”
“They never send out paper statements to my 90 year old mum, even though they have promised numerous times to sort this out after frequent lengthy phone calls to them. Her online account is unable to be accessed as they are "updating" it and have been for the last 18 months. So she has no way of seeing her statements.
Evo is the most appalling electricity company I've ever encountered.”
“What a spiteful 😈 & evil & two-faced energy company this really is themselves at OVO energy. 👀 😡 😈 💶 👎
As of midnight tonight, October 1, 2024, OVO has once again convinced customers to lock in energy prices for the next twelve months. However, this offer is not what it seems. While it may appear to provide stability, the reality is that this price lock benefits OVO far more than it does your customers. 👀 😡 😈 💶 👎
The customers will not be benefiting from this arrangement at all. Instead, the only ones profiting are OVO themselves, lining their own financial pockets while leaving loyal customers stuck with potentially higher rates. This tactic seems designed to trap customers into paying more over time, with little flexibility to adapt to changing market conditions. 👀 😡 😈 💶👎
Additionally, OVO is not being transparent about the increased service charges on both sets of meters. Customers are led to believe they are saving money by locking in prices, but in reality, what OVO gives with one hand, they take away with the other through higher charges. 👀 😡 😈 💶👎
To make matters worse, many customers fail to realize that if they decide to leave before the end of the twelve-month contract—whether it's after six months, four months, three months, or five and a half months—they will be penalized with hefty exit fees. This is not just a possibility, it will happen. These charges make it even more costly for customers who are stuck in an agreement they thought would protect them. 👀 😡 😈 💶 👎”
