“Subject: Urgent Warning Regarding Ovo Energy's Messaging App & Online Services
To all Ovo Energy Customers for January time of 2025
This company has breached their own data & protection policies of their own against yourselves their own customers at OVO Energy.
1) I am writing to alert others about a deeply troubling experience I had with Ovo Energy's messaging app & online services.
2) Over the weekend, I was asked to provide sensitive personal information through their messaging app, not suspecting any issues this was over my own refund themselves to me of £29.98p to me after stealing it from me themselves over the Christmas & New Year holidays of 2024 that is still unresolved with themselves at ovo energy. Little did I know, this would lead to fraudulent activities in my name, including unauthorized purchases at an Argos store & the creation of an insurance policy in my own name for an electronic personal organizer device This has been a distressing & unsettling situation.
3) I urge all customers to be vigilant and cautious when sharing personal information, especially through online to your own energy network providers for your own gas & electric.”
“1) OVO Energy is gaining a negative reputation primarily online for January time of 2025 due to numerous customer complaints regarding issues like overcharging, billing errors, poor customer service, difficulties with meter readings, and struggles to resolve complaints effectively, often leading customers to escalate issues to the Energy Ombudsman; with recent investigations by Ofgem finding instances where OVO overcharged customers significantly above the Energy Price Guarantee, further damaging their image.
2) Key points about OVO's negative reputation:
Overcharging incidents:
OVO has been caught overcharging customers on multiple occasions, including instances where they charged above the government-set Energy Price Guarantee, resulting in significant financial repercussions for affected customers.
Customer service issues:
Many complaints highlight difficulties in reaching customer service, long wait times, and a perceived lack of responsiveness to customer concerns.
3) Billing errors:
Customers report frequent billing discrepancies, including incorrect meter readings and inaccurate charges, making it challenging to understand and manage their energy bills.
4) Complaints handling:
Some customers feel that OVO does not adequately address complaints, often requiring escalation to the Energy Ombudsman to find resolution.
Regulatory scrutiny:
Ofgem investigations have revealed instances of OVO breaching regulations, further contributing to their negative reputation.”
“Recently last week moved into a new property which OVO already supplied electric and gas so I thought it would be easier just to stick with them.
Set up my account with a nice lady who said I had smart meters and meter readings would be sent automatically and I would be paying monthly when it was due for gas and electric. Today (Sat 11th Jan) I woke up to no gas or heating or hot water. I had to call my landlord to get a certified gas engineer out only to be told I have a pre-payment gas meter that I have to top up. This was never mentioned. Even if I could top I can’t as haven’t been given the credentials to do so!
I then tried to call and there phone lines are closed at weekends! I text chatted to someone they said the gas meter is pre-payment you top up with a code or online. They then said the meter isn’t communicating with OVO and someone would have to come out. This was around 5 Pm and then I was cut off they closed! Why didn’t anyone tell me when signing up? I have mobility and sight issues I cannot see the display of the meter, bending down to access a gas meter in the ground is not going to work for me. I wanted to pay monthly as agreed. I have been left without hot water and heating this weekend and it’s peak winter. I’m not happy and I’m freezing.
How can they leave people like this mid-winter without being able to contact someone in an emergency? It’s disgusting.
I will be leaving asap as soon as this is sorted, Not being able to phone someone at weekend in an emergency is a deal breaker for me, Webchat told me to ring them but they were closed on a Sunday!”
“This is a two-faced arrogant & spiteful & energy company themselves who doesn't like what they're hearing from their own customers & when there's a problem they choosing themselves to ignore their own customers themselves after ripping me off themselves for £29.98p full stop at you for using their own services with themselves full stop themselves at OVO energy. themselves over the Christmas & New Year holidays of 2024 to me after yesterday's phone call ☎️ to them over my own bill with themselves yesterday's afternoon.”
“We signed a contract for £50 a month and this had been confirmed by email and on a call recording. They have offered to take of £40 towards the £580 we owe them as they have said the payments should have been £70 and have repeatedly tried to close our complaint numerous times even tho we have not accepted any resolution. Not a trustworthy company and never recommend them to my worst enemy.”
“Horrendous customer service, the staff are so rude and not trained appropriately to answer questions. I spent over an hour on the phone to customer services and still hadn’t resolved my issue. I was also told I had no options available to me to make a complaint.”
“Go & fxx yourselves right off yourselves at OVO energy there is no way I have used £30 of electricity for the month of December time 2024 here at the address.
I am a lower energy user of energy here at the address but this has not stopped themselves at ovo energy themselves from fxxing charging me £30 for the month of December time 2024 there is no way I have used that for the month of December”
“Go & fxx yourselves right off yourselves full stop yourselves at OVO energy for 2025 yourselves.
Thanks for getting in touch.
It looks like you’re contacting us from an email address different to the one connected to the account you mention.
by saying to you your email address does not match what they have on their own record at OVO energy
so my question then to you yourselves then is who many of you yourselves like me then are really getting this issue to & aren't you sick and tired of them telling you what you don't want to hear from themselves to you full stop.”
“This is who much this f***ing c** the CEO of OVO Energy is per £405,847 this year. This is the highest-paid job at OVO, according to Glassdoor. David Buttress is the current CEO of OVO Energy. He was appointed in May time of 2024 and is an entrepreneur, investor, and former CEO of Just Eat for the financial year ending of 2023 / 2024 from you yourselves from your own misery for being there own customers at OVO energy yourselves. 🤬 👿 🤮 😤 💶”
“CHARGED 28P per hour for 1kw.. 67p a day standing charge
I'm paying almost 10 pounds to clean my clothes once!
I LIVE IN A ZERO BEDROOM APARTMENT. ovo are serious thieves.”
“Awful awful awful company.
Moved into a new house and set up with my old supplier (EDF) from my old house. 3 months later, get a letter from OVO in my Wife's name demanding £800! We've never had an account with OVO, so we're a bit surprised.
Contacted EDF and set up with them again. Contacted OVO and told them I wanted to switch from them and would pay for my usage since 14th September when we moved in.
£1,183!!!!! Absolutely overpriced and a total rip off! They are scammers of the highest order. No wonder so many bad reviews!
AVOID!”
“Subject: The Impact of Removing Gyroslips Payment Method for Ex SSE Customers Dear OVo Energy.
1) I am writing to express my deep frustration regarding your decision to remove the Gyroslips payment method, which has impacted millions of Ex SSE customers, including those who were transferred to ovo when you acquired Ex SSE in 2019. This decision has created a significant disruption for customers across the country who have relied on this method as their default payment option for paying bills as they arrive.
2) Your actions reflect a lack of understanding of the critical role this payment method played in the financial lives of many customers. It's clear that, due to your own lack of awareness, you have created confusion and financial hardship for millions of households who are now struggling to adjust.
3) It is apparent that the decision to remove Gyroslips was made without considering the full impact on your customers. This shows a failure to understand how important this method was for people who relied on it to manage their bills. In fact, your actions demonstrate that you have autism of your own, as it seems you do not fully grasp the seriousness sof what you've done. If you did, you v you would have understood the chaos it has caused to those who now have to f alternative ways to manage their payments.
4) The lack of communication regarding this change only exacerbates the situation. You knew that informing customers about the removal would lead to backlash, yet you chose to avoid transparency and did not consider the consequences of leaving millions of people in the dark about such a crucial change.
5) As a company that inherited millions of Ex SSE customers, you should have taken greater care in ensuring that these customers were not left in a vulnerable position. Your failure to address this issue properly is a clear indication of how little you truly understand the needs of your customers.
6) This decision is not just inconvenient-it has caused real financial strain for households up and down the country who relied on this default payment method. You have made a choice that affects real people, and your failure to understand the extent of this disruption shows just how out of touch you are with your customer base.
7) I hope you reconsider the impact of your actions and begin to fully understand the consequences of your decisions.”
“1) OvoEnergy is a disgusting, vile, obnoxious, arrogant, & two-faced energy and gas supplier. This company deliberately ignores its customers when their accounts are in credit, but the moment a customer’s account goes into arrears, they start harassing, bullying, threatening, and intimidating them. Their tactics include relentless hounding and threats about damaging credit scores. They will even go as far as affecting your credit rating with your bank or building society once your account is in arrears.
2) Not only do they pressure customers in arrears, but they also sell your data to the highest debt collection agency, who then steps in to retrieve the debt. This is a blatant exploitation of customer data, showing how little OvoEnergy values its customers.
3) Additionally, OvoEnergy has taken away several payment methods that were once available to customers, such as the Giro slip payment method, which was a default option for SSE customers. They are now pushing customers toward online apps and direct debit payment methods, getting permission to sign people up for these methods because they receive a commission for every customer who switches to them. They refuse to disclose this information to their customers, leaving them unaware of the financial incentives involved. Not everyone wants to use an online app or direct debit, yet they continue to strip away payment options that worked for many, leaving thousands of households in a difficult position.
4) This behavior has been even more blatant since they inherited the SSE customers, raising serious concerns about how they treated their original customers. OvoEnergy is more interested in profits than in fair treatment and respect for its customers.
5) If you are considering switching to OvoEnergy, be warned—they will bully, intimidate, and harass you once you fall behind on payments, with no regard for your well-being."”
“This evil 😈 & spiteful energy company themselves to me from OVO energy are deliberately price gouging me themselves to me here themselves full stop themselves to me here at my own address.
To Ovo Energy,
1) I am writing to you here from the address regarding
serious concerns regarding your actions related to my energy usage at my address. Despite providing you with accurate meter readings, you have deliberately claimed that I am using more energy than reported, rather than using the actual data I've provided. This is a clear example of deliberate price gouging, and it shows just how far you're willing to go. Your actions are not only unacceptable, but you're manipulating the situation to make it appear that I am using more energy than I actually am.
2) And it's not just me—millions of other customers have noticed this issue. Many have raised their concerns with you, and rightly so. What you're doing is out of order and must be addressed immediately.
3) By dismissing these concerns, you're treating your customers with disrespect, even going as far as making them appear less intelligent for questioning your practices. This disregard for your customers' concerns is unethical and unacceptable.
4) You know you're in the wrong, but instead of admitting it, you're choosing to ignore the truth and refuse to acknowledge that the customer is right. This refusal to take responsibility is not only frustrating, but is damaging me but not yourselves full stop at OVO energy you yourselves are selfish c*nts with a capital C," in front of your own name yourselves full stop at OVO energy for stealing from me here at me from my own address here to yourselves full stop for using your own energy.
(C)”
“I can only hope that people read these honest reviews before they sign up to ovo.
From having the phone call hang up in mid conversation (several times) after waiting ages to be connected to basically indifferent call centre staff, I have had to chase up the closing of my account repeatedly, I kept it at complaint level because ovo were/are basically very badly organised and we're not doing their job. Two months after I closed my account they took another direct debit and ultimately didn't close my account until 10 weeks after I initially requested closure, very poor service the impression i get is that they don't care we are just a number, i voted with my feet and am so happy I did.”
