“I have been with Ovo for a couple of years in a new house. For most of this time I have been unable to log in to my account as their website is always under construction. Therefore you can not view or log meter reads, review usage, analyse statements. They say they will send you a monthly statement via email but I had to ask numerous times before I received. Unfortunately due to the state of our energy crisis, there are little to no other options for us. If it was a few years earlier, I certainly would have found another provider and left by now. They also made a bunch of billing mistakes in the first year which I had to point out to them and make them credit my account. This is also why I want to keep a close eye on my account, which I can't.”
“I called on 4th November re getting a partial refund on money they had. I spoke to Emanuel who may I say was one of the most helpful people I have dealt with. He hung on whilst I read my meters. He then checked with his manager and said I would get the refund. It arrived in my bank account today. So well done ovo. You need more staff like him.”
“Ovo you spam call ex customers but while a customer is with you it's difficult to get any decent customer service. If you made errors with billing and refunds it's not the customers problem it's yours. If you think phoning multiple times a day helps think again.”
“I called to enquire about moving to an OVO EV Tariff and for OVO to handle the FIT payments due from my solar panels. To say the person I spoke to was absolutely CLUELESS would be a massive understatement. I'll stay with my current supplier who understand how their own system works.”
“1. OVO Energy own hobbies are including putting the phone down on yourselves if they themselves do not like the sound of your own voice to themselves or if yourselves start answering them back eithr to themselves to them full stop at OVO energy & are deliberately over charging their own prices to yourselves for using their own services to you themselves to suit themselves financially out of this financially themselves out of this themselves financially at OVO energy.”
“Absolute Joke of a company. New customer here.
App is terrible tells me my balance is £0 constantly and the in house smart metre doesn't work
Myself and my daughter age 3 was left 3days with no electricity due to a pin ok the metre. Engineer came out and told me because it was a Sunday there was nothing they could do. Leaving me and my daughter sitting in a flat with not electricity or heating and I could not make her a hot meal, we had to sit there with nothing but the touch on my phone. I was very upset angry cold and hungry as well as my child. I am absolutely disgusted. I now have to go and get food for our fridge and freezer as had to throw ours all away.”
“originally an SSE customer i was handed over to OVO as their customer.
luckily i had a PAYG meter, because reading through the reviews the situation would probably be a lot worse.
however, they still are trying to rip me off.
i was moving out of the property and the first phone call i made was a waste of time - staff were rude and not helpful at all.
the second time wasn’t much better but i did manage to close my account and request a final statement.
on the day i handed my keys back there was still some money on both meters,
so you can imagine the look on my face when the final statement said i owe them £300 and that i’ve managed to accumulate it over the last 12months.. 🤣
it doesn’t make sense as you can’t get into a debt as such on PAYG and if you are using emergency credit you need to pay it all off before power switches back on.
it seems like this company is relying on people not knowing certain things and hoping they will pay even though it’s not their debt.
i since contacted them i told them that i don’t owe them any money so they raised a debt dispute and said will be in touch.
i’m curious to see how that goes.”
“1. My experience with OvoEnergy since they took over from SSE in twenty twenty-three has been a one-sided affair, showing little regard for customer needs. Despite using my email address regularly for communication, they now claim it ‘doesn’t match their records’—even though I’ve used the same email this month to share my energy usage details. This isn’t the first time they’ve tried to claim an issue with my email, despite using it happily for correspondence in the past.
2. Today, when I called customer service to address this inconsistency, they put the phone down on me twice simply because they didn’t like my tone. This dismissive, unprofessional behavior makes it clear that OvoEnergy has no interest in resolving real issues for their customers.
3.To make matters worse, OvoEnergy recently raised prices for gas and electricity by a whopping ten percent for everyone, adding new standing charges on both meters. These blanket price hikes, with no clear justification, only add to the feeling that this is a one-sided relationship where customers are expected to shoulder extra costs without any accountability from the company.
4. How can OvoEnergy claim to represent or care about their customers when they hike prices, disconnect calls, and dodge responsibility? This treatment leaves me, and likely many others, questioning their commitment to fair service and customer respect."”
“I would like to know myself how many of yourselves out of this getting this bulshit yourselves to from this obnoxious & arrogant two-faced company themselves to you at OVO energy themselves to you yourselves regarding your own email address with this evil f*** spiteful & evil energy company yourselves to you themselves to you at OVO energy over your own email addresses with them yourselves full stop.
Hi,
Thanks for getting in touch.
It looks like you’re contacting us from an email address different to the one connected to the account you mention.
To keep our customers safe, we only reply to questions from email addresses registered with an OVO account.
Here’s what we can do next...
If you’re a registered account holder…
Please email us from your registered email address (if you need to amend your email address, you can do so via your online account / app by clicking on ‘Account’ and then ‘Update your contact details’).
Or
If you’re getting in touch on behalf of one of our customers…
You’ll need to ask them to add you to their OVO account.
To be able to discuss billing, payments, anything financial, or any sensitive account information, you’ll need to be named as ‘financially liable’ on the customer’s account. To be added to the account in this way, we need to speak to both you and the account holder, to get joint permission. Please contact us (our chat service is the best route) between 9am and 5pm, Monday to Friday. Alternatively, you can call us when you can on 0330 303 5063 during the same hours. Please ensure you’re with the account holder in person when contacting us.
Thanks
The OVO Team”
“1. Ovo Energy themselves are been aggressively themselves by pushing their own customers including all of the ex SSE customers to, including myself, to sign up to their own direct debit, clearly for their own financial benefit at OVO energy. 👀 😡😤 😈 💶
2. Since in heriting all of the ex-SSE customers in twenty twenty-three, without their consent, they've made these changes without any intention of asking, knowing full well that if they did, there would be an uproar. They've removed the Giro slip payment option, which many former SSE customers were happy with as an alternative method to pay. 👀 😡 😤 😈 💶
3. This company has destroyed several convenient payment methods to increase their own profits. Customers deserve transparency, but OvoEnergy fails to provide it to you full stop at OVO energy themselves. 👀 😡 😤 😈 💶”
“1. "This company is a complete and utter rip-off. They are obnoxious, vile, and downright rude to their existing customers, never mind those they took over from SSE in July twenty twenty-three, ready for the switchover in August twenty twenty-three.
2. Many of us wish they’d pack up and leave the gas and energy market alone for good. Since acquiring SSE customers, they’ve been dishonest, misleading, and dismissive—not only to us but also to their own longstanding customers. They don’t ask; they bark orders, telling us to do this and that, click links, and follow online instructions, ignoring that many people don’t want to follow links or rely on digital steps. This company themselves really does not care. They’re driven by greed, motivated by profit to suit themselves and line their own pockets at the expense of our misery.
3. They love to drain your account dry and bleed you dry. They especially enjoy getting people on direct debit, only to mess you up on that option after a year without informing you. They will then change your payment without your consent, without your knowledge, and without your agreement, so they can pocket the difference after getting SSE customers on direct debit in the first place.”
“I recently fell victim to this devastating scam company that involves me into investing 97,000dollars in bitcoin which surprisingly grew to 262,000dollars within weeks. However my excitement was short-lived as i soon discovered it was a fraudulent scheme that i could not withdraw my funds, then i got into an online search and found Bruce Nora who has been helping a lot of people in recovering back there lost fund, and then i got in contact with her and she helped me in recovering back all my money in total, all thanks to Mrs Nora for helping me to recover back my lost funds, if you were involved in any fraudulent scam get in contact with: b r u c e n o r a 2 5 4 [AT] g m a i l . c o m Whatsapp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“The payment when I topped up went twice from my bank account. So I have called customer service. On phone was Gabriel very professional human being. He knew what to do and resolved my issue straight away. We been very pleased with his service. Wish ovo such a good people as he is and reward those kind of employees.
Thank you”
“After several postal requests and emails since July 2024 Ithey have not even had the decency to reply to my requests for the refund of My £500 credit .Absolutely terrible company ..stay well away”
“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m
Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“Repeated billing errors, refusal to return money at the end of the term, absolute lies upon lies, whole thing ended up with the ombudsman, save yourself a lot of stress and hassle and avoid, avoid, avoid”
“They are totally useless, never replying to Emails and chat-line "digital Assistant" , fobbing me off with another department who couldn't help me. Then I get a bully at my door with no warning, demanding he tells him what my name is, but no reason why he was demanding this. Then a letter saying they are starting court action and to make it worse THEY owe me over £500 through excessive direct debit grabs. Even if I had to pay more for my electricity, I will do that... Avoid them at costs.”
“What an appalling useless rip off company!!
Been with southern electric for over 24 years,ovo took over ,nothing but bad service,must be nearly a dozen problems with them now,no meter readers,always over estimating,making millions and not spending it to sort problems! Sending threatening letters when bill had already been paid, I am fed up with spending hours on the phone sorting their mistakes out,avoid this company like the plague!!”
