“The worst provider I ever dealt with.
Not professional at all, they don't know what os going on in the company. I closed my account a year ago and they still charging me even though I complained many times and solved the issue. The bills still coming.
And every time I call they don't have a history of anything.
STAY AWAY FROM THEM!!!!”
“Our account became OVO when they purchased SSE energy services back in 2020. in October 2024 OVO created an extra account without our permission and place part of our debt there, we were never informed about this second account and we were paying through our regular account number using OVO app with an account number associated with that.
To our surprise, OVO sent us a letter through a solicitor saying that we owe them nearly a thousand pounds from this second account they created associated with our names, really OBSCURE PRACTICES, stay away.
We called the company asking why they created a separate account without telling us and they said this is their standard practice and that they tried to get in touch via email, but we never received those emails.”
“Have been with OVO Energy since 2010 with almost an ideal account, direct debit payments and always in credit.
In 2022 moved house and wanted to say with OVO who demanded £368 deposit before they can supply me with gas and electricity.
When I queried to why, having been with them for 12 years, was told its an internal credit process. Made no sense because credit history at the time, and still is, is excellent according to Clear Score and Experian credit agencies.
Entering into two years contract I paid the amount OVO requested and was informed, in an email from OVO when I queried when will I get it back, the money will be kept in a separate account and refunded back when the contract ends !!!
When the above contract ended, I chose another OVO contract with a goodwill assumption my deposit will be returned having completed the initial two years contract.
Requesting the £595 deposit I was informed it will only be refunded when I leave OVO and that I will have to pay a £158 penalty attached to the renewed contract.
What I found frustrating is not worrying about the money but to why, having been with the company for the duration of the initial contract period, Ovo is keeping my hard-earned money for no reason and probably earning interest on it.
I made two formal complaints about this and a third one asking OVO to waive the penalty with no luck.
OVO response to the formal complaints did not address the points raised about the reasons to why they are keeping this money not to mention their initial reluctance to reply. I had to chase them several times to get a response.
Having considered my options, I am in no doubt being with Ovo is very poor value for money and several other areas, the main being customer care and retention. Checked Ofgem's website suggested the Energy Ombudsman dispute resolution, a laborious process I can do without so decided to leave OVO and currently researching reviews of other companies.
I thought I’d share my experience perhaps there are others who are experiencing the same predicament.”
“I still find it hard to believe that I was scammed by a broker, and for a long time, I thought all hope was lost. After losing a significant amount of money and feeling completely helpless, I was unsure if I could ever recover my funds. However, everything changed when I discovered Mrs. Bruce Nora, a professional recovery agent. Initially, I thought it seemed impossible, but within less than 72 hours, my money was fully recovered, including the profits.
Mrs. Nora's expertise, dedication, and efficiency were truly remarkable, and I am forever grateful for her assistance. Her service not only restored my finances but also gave me back my peace of mind.
If you are in a similar situation and need professional help, I highly recommend contacting Mrs. Bruce Nora for reliable and effective recovery services.
Contact Details: Email: bruce..nora..254..@..gmail.com
WhatsApp: +1 (318) 319-4620”
“Another thick unintelligent one here themselves who are working there yourselves full stop at ovo energy yourselves going on & on at me like a broken down record & by barking orders yourselves at me yourselves customers by not asking you yourselves but by telling you about doing a fxxing virtual unreal test verification when you yourselves were helping yourselves out by stealing from me to yourselves from my own account to your own account of £29.98p over the Christmas & New Year holidays of 2024.”
“Not living in the property and sent a £7000 bill of estimated use for 12 months when hardly ever there, spent hours upon hours ringing getting cut off when you finally do get through to somebody they promise to get back to you round and round in circles speaking to people in other countries, don’t think they care one bit about their customers, I’m never want to really complain but stay well clear really poor company.”
“Worst company. Left me and my 6 month old daughter without gas. I’d rather them 3 weeks prior to tell them their meter was beeping and saying call help. They came out and said they couldn’t change the meter yet. I tried to top up. It wouldn’t let me. So I had to wait for an appointment a week later for them to come out. They looked. Couldn’t change it. They put emergency credit on for me. I rang again and told them the meter was broke. Sent someone out a week later. Said he couldn’t do it. I rang them a few days later and told them I can’t top up and I’m on my last £4 because the meter is broke. They booked an appointment for 6 days later. 2 days after my gas ran out. Rang for emergency credit. Said they can’t do it because my appointment is booked for Monday. Which is 4 days away. Rang twice in a day, they said they’d send emergency engineer out. No one turned up. Rang again, started crying and balling down phone begging for help and begging someone to come out. Said they couldn’t but if I walked half an hour to the shop they’d give me a new card so I can top up…. I told them I couldn’t as I have a baby and it would take me an hour walk there and back. Said nothing they can do! It’s their fault the meter is broke but I’m suffering the consequences.”
“This is a vile & spiteful evil two-faced evil wicked & spiteful evil energy company to their own paying customers full stop to themselves for 2025 themselves at OV0 energy.”
“The app is the worst thing known to man kind.
The staff are rude. The app never works and I hate OVO. Please any one I advise you not to set yourself up and be with this company. They are very quick to take money but don’t help with refunds. SCAM”
“Subject: Urgent Warning Regarding Ovo Energy's Messaging App & Online Services
To all Ovo Energy Customers for January time of 2025
This company has breached their own data & protection policies of their own against yourselves their own customers at OVO Energy.
1) I am writing to alert others about a deeply troubling experience I had with Ovo Energy's messaging app & online services.
2) Over the weekend, I was asked to provide sensitive personal information through their messaging app, not suspecting any issues this was over my own refund themselves to me of £29.98p to me after stealing it from me themselves over the Christmas & New Year holidays of 2024 that is still unresolved with themselves at ovo energy. Little did I know, this would lead to fraudulent activities in my name, including unauthorized purchases at an Argos store & the creation of an insurance policy in my own name for an electronic personal organizer device This has been a distressing & unsettling situation.
3) I urge all customers to be vigilant and cautious when sharing personal information, especially through online to your own energy network providers for your own gas & electric.”
“1) OVO Energy is gaining a negative reputation primarily online for January time of 2025 due to numerous customer complaints regarding issues like overcharging, billing errors, poor customer service, difficulties with meter readings, and struggles to resolve complaints effectively, often leading customers to escalate issues to the Energy Ombudsman; with recent investigations by Ofgem finding instances where OVO overcharged customers significantly above the Energy Price Guarantee, further damaging their image.
2) Key points about OVO's negative reputation:
Overcharging incidents:
OVO has been caught overcharging customers on multiple occasions, including instances where they charged above the government-set Energy Price Guarantee, resulting in significant financial repercussions for affected customers.
Customer service issues:
Many complaints highlight difficulties in reaching customer service, long wait times, and a perceived lack of responsiveness to customer concerns.
3) Billing errors:
Customers report frequent billing discrepancies, including incorrect meter readings and inaccurate charges, making it challenging to understand and manage their energy bills.
4) Complaints handling:
Some customers feel that OVO does not adequately address complaints, often requiring escalation to the Energy Ombudsman to find resolution.
Regulatory scrutiny:
Ofgem investigations have revealed instances of OVO breaching regulations, further contributing to their negative reputation.”
“Recently last week moved into a new property which OVO already supplied electric and gas so I thought it would be easier just to stick with them.
Set up my account with a nice lady who said I had smart meters and meter readings would be sent automatically and I would be paying monthly when it was due for gas and electric. Today (Sat 11th Jan) I woke up to no gas or heating or hot water. I had to call my landlord to get a certified gas engineer out only to be told I have a pre-payment gas meter that I have to top up. This was never mentioned. Even if I could top I can’t as haven’t been given the credentials to do so!
I then tried to call and there phone lines are closed at weekends! I text chatted to someone they said the gas meter is pre-payment you top up with a code or online. They then said the meter isn’t communicating with OVO and someone would have to come out. This was around 5 Pm and then I was cut off they closed! Why didn’t anyone tell me when signing up? I have mobility and sight issues I cannot see the display of the meter, bending down to access a gas meter in the ground is not going to work for me. I wanted to pay monthly as agreed. I have been left without hot water and heating this weekend and it’s peak winter. I’m not happy and I’m freezing.
How can they leave people like this mid-winter without being able to contact someone in an emergency? It’s disgusting.
I will be leaving asap as soon as this is sorted, Not being able to phone someone at weekend in an emergency is a deal breaker for me, Webchat told me to ring them but they were closed on a Sunday!”
“This is a two-faced arrogant & spiteful & energy company themselves who doesn't like what they're hearing from their own customers & when there's a problem they choosing themselves to ignore their own customers themselves after ripping me off themselves for £29.98p full stop at you for using their own services with themselves full stop themselves at OVO energy. themselves over the Christmas & New Year holidays of 2024 to me after yesterday's phone call ☎️ to them over my own bill with themselves yesterday's afternoon.”
“We signed a contract for £50 a month and this had been confirmed by email and on a call recording. They have offered to take of £40 towards the £580 we owe them as they have said the payments should have been £70 and have repeatedly tried to close our complaint numerous times even tho we have not accepted any resolution. Not a trustworthy company and never recommend them to my worst enemy.”
“Horrendous customer service, the staff are so rude and not trained appropriately to answer questions. I spent over an hour on the phone to customer services and still hadn’t resolved my issue. I was also told I had no options available to me to make a complaint.”
“Go & fxx yourselves right off yourselves at OVO energy there is no way I have used £30 of electricity for the month of December time 2024 here at the address.
I am a lower energy user of energy here at the address but this has not stopped themselves at ovo energy themselves from fxxing charging me £30 for the month of December time 2024 there is no way I have used that for the month of December”
“Go & fxx yourselves right off yourselves full stop yourselves at OVO energy for 2025 yourselves.
Thanks for getting in touch.
It looks like you’re contacting us from an email address different to the one connected to the account you mention.
by saying to you your email address does not match what they have on their own record at OVO energy
so my question then to you yourselves then is who many of you yourselves like me then are really getting this issue to & aren't you sick and tired of them telling you what you don't want to hear from themselves to you full stop.”
