“The customer service I received when I needed help was amazing. I spoke with Rachel from Scotland and she was so kind and nothing was too much trouble!!! Haven’t received customer service like that for years tbh!”
“These guys at ovo are amazing. Their customer care is tip top. They even follow up on concerns and complaints and they really do try to help. Ok they are a little bit more expensive but to have a company that is really customer focused has really impressed me. Thats why I'm taking time to give these guys a big thumbs up. Well done ovo energy”
“I've seen other reviews but I have to say my experience has been nothing but exceptional. You get to speak to someone (who you can understand) and then there is incredibly prompt email exchanges to fix whatever the issue is. I would have no hesitation in recommending Ovo Energy from my experience.”
“I'm really shocked to read all these bad reviews
Been with OVO for years .I haven't switched as they've always been supportive if me. When I call I'm put through almost immediately. I've only ever found them extremely helpful”
“I have been with OVO for 8 years. and have never had reason to complain. Yesterday I emailed them and 10 minutes YES 10 minutes later they were on the phone to me. I was just asking about when they would be starting the Warm Home discount this year.”
“They are helping me switch, without having to go through all the paper. My daughter is helping me using emails. Happy so far, my daughter recommended them, she's been with them now for about 10 years.”
“OVO dealt with a recent bereavement very well with all the complexities of closing the account and creating a new one for partner. Called the contact number and got a person on the end of the phone within a couple of minutes. The person was very helpful. had to check with their own internal team and never transferred me or dropped the call as I have loads of times with other companies. Easy to understand possibly UK call center I spoke to.”
