“Several attempts to call to advise I have moved in to a property they supply. When I spoke to an operative I was told it was the wrong department and they couldn't help. Redialled as instructed to find out I couldn't do this by phone and can't even leave a message. I will not remain their customer, terrible customer services”
“The worst
The worst. They just phoned saying I am in debt with them and they were sending debt collectors round. Then I gave my meter reading and I’m over 70 in credit. No sorry just giggles on the phone. So disrespectful.”
“In early August 2020 I got a better deal and ended my contract They said I owed £150 so I paid immediately.On 15 Aug they took £113 on my direct debit and a further £113 on the 15 Sept.TheBank has refunded my £226.Despite many Emails I still haven't had a final account .”
“Probably the worst customer service in the world. I left them because emails went unanswered, phone calls were cut off and online chat seemed to have "server" problems. BUT ... even though I had left, setup and started paying new supplier OVO sent a letter informing me my DD was going to change. When I phoned them the service rep informed me I was still their customer and WOULD be taking the next payment on the 1st of the month as normal, they won't as I've cancelled it.”
“OVO dealt with a recent bereavement very well with all the complexities of closing the account and creating a new one for partner. Called the contact number and got a person on the end of the phone within a couple of minutes. The person was very helpful. had to check with their own internal team and never transferred me or dropped the call as I have loads of times with other companies. Easy to understand possibly UK call center I spoke to.”
“Been with OVO for around 15 months but am leaving them because of their failure to get their smart meters working.
I have had nothing but problems with them from day one. Customer service just fob you off and never resolve problems.
I am leaving in a few days time and I can't wait and I say this despite paying an early termination charge of £60
Good riddance”
“Avoid OVO. If you are already with them then do not allow them to install a smart meter. They installed smart meters at our property, hiked the prices and then when I tried to switch the new supplier says OVO have changed the national database to make it look like a business line and they can't take it on. Tried to get OVO to fix the database and they said they would. Still waiting for it to be fixed after more than 2 months. OVO simply say they have done everything they can, new supplier says they can't do anything, so now I'm stuck paying OVO prices.”
“Smart meter IHD stopped working about 6 weeks after installation. I accepted I couldn’t expect much action during lockdown but since then..... I have lost count of the emails and phone calls made. I am sent a list of questions which I answer and am told response within 5 days which doesn’t happen. Have to start again with phone call to someone who can’t deal with anything so pass it on and tell me response 24-48 hours. Then it’s back to list if questions, my answers and 5 day wait that doesn’t resolve anything. I think the only solution is to change supplier”
“The customer service was horrible. They made me feel belittled and spoke to me like I was stupid. We're not even customers with them and we wont ever be. I cant believe how rude and unhelpful they have been. Its horrific.”
“Don't waste your time even considering this useless company go elsewhere. Smart meter stopped working May 2020 and they have still not even acknowledged there is a problem despite e-mails and phone calls. Sent me a check list to see if they could identify the problem which would have been fine except they sent it for the wrong type of meter-you couldn't make it up! Was promised a resolution by July 6th and still waiting. Stop using Covid as an excuse for your incompetence and fix my meter to stop estimated bills.”
“Customer service is non existing . After sending several e mails and trying to get an answer on the phone with no luck I would not recommend OVO energy to anyone . I know people are working from home and have allowed for that but not one reply yet”
“Avoid this company we hado nothing but problems they Estimate your bills even to when they had people reading the meter they put your direct payments up I just been told by a customer servive that made readers have only been read twice in the last two years The smart meters don't work . I can tell you the amount of time we have rang ovo And my husband has read the meters sent phone in of the meters abd still estimated bills How do company's get away with this .My husband works Harpsden and I'm just getting over a heart attack so don't need this stress. They told me that the meter readers are third party and they make mistakes they always told me that I have the wrong meter and could I take a picture of the meter I came of the phone in disbelief wondering how many more people are being treated this this .please don't use this company not unless in want a nightmare”
“We were forced to transfer to OVO after the collapse of Economy Energy. Our initial dual fuel offer from them was £75 pcm. A few months later it was increased to £117. We recently received info on their app saying our annual usage suggested electricity would cost £18,000 p.a! Kayty, from OVO admitted this was an error. Another member of staff, Erikah, informed us we had not been charged for electricity as there was a read dispute which had now been resolved, and we now owed them over £400 for unpaid electricity usage. We had received no information about this and had been giving monthly meter readings and paying our direct debit. We are trying to transfer away from OVO as we have lost all confidence in any figures/information that are presented to us by their ever changing 'team'. They do not deserve one star but this is the lowest available option”
“The worst energy provider I have ever seen.
Avoid them !!!!!
They charge the highest rate on the market.
For example, the normal electricity rate on the market is £0,15 but they charge me £0,22, which is 50% more expensive.
Their stupid strategy is just to catch the costumers and charge them extra cost, which is good for them but not for us.”
“Please do not use this company, they have the MOST awful customer service. They promise cheap energy and then continually increase your direct debits as they say you are in arrears! Their website is deliberately confusing and your metre readings never tally with the usage graphs. Please please do not use OVO ever!!!!”
“Would never, ever recommend OVO Energy. We had a direct debit which they kept automatically updating. It was the same for about a year, and almost as soon as we cashed in the +£100 we were in credit, they increased our direct debit from £75 to £120. We managed to battle them back down to £90 but still thought it was an enormous price change given that our usage levels were only ever so slightly higher than the previous year. They refused to see eye to eye with us and then left us with a bill of almost £200 at the end of our time, and refused to let us switch without paying it in full. Absolutely astounded that as a customer who'd paid on time by DD every month, they could treat so badly. Never, ever use OVO Energy.”
“nope! Just spent 5 minutes signing up putting all my address, name, phone number, date of birth and license numbers in PLUS my credit card information to be told "We're not taking on new customers right now."
Okay great, well now some random company has all my details...perfect! SCAM!”
