“Ovo is useless I asked citizens advice for help they emailed me a from to fill in for ovo at the end of the form it asked u when u would like to be contacted I said Tuesday afternoon that was a month ago I got told someone was gonna call me and talk about the form I filled I month later im still waiting and they have the cheek to still send me emails and letters about my bill that I told them I needed sorted what is worse another company wanted to basically pay the off and they didn't even except that so I'm literally stuck with them”
“The OVO website is awful and so confusing. I am website developer and this is one of the worst I have ever seen. At one point I couldn't even make a card payment for 3 weeks. No one at OVO seemed to know about it when I called them. I am sure there is something wrong in their bill calculations also. The previous company was so much better in every way.”
“TERRIBLE CUSTOMER SERVICE
AS A LANDLORD TAKING OVER A VACANT FLAT I MAY AS WELL TALK TO THE WALL, HAVE TO SET UP A ACCOUNT WITH THEM BEFORE YOU DO ANYTHING AS ITS ON PAPER BILLS IT STANDING CHARGE ONLY BUT GETTING NOWHERE SO SIMPLY MOVED TO A DECENT SUPPIER”
“Had problem with smart meter. OVO guys were brilliant. Got it sorted within a couple of days. I found everybody I dealt with were very polite and helpful. Well done. OVO”
“The standard evergreen tariff plan you yourselves would of been on with SSE who themselves now who have full control at OVO energy themselves for using their own gas & electric from themselves.
from midnight last night on the standing charge fees themselves who have being set by ofgem themselves to these by telling themselves the standing charge fees are to go up on on both sets of metres from today for using the gas & for using the electric to in your own home and businesses from today by £19.50p per calendar month just for energy & for using the gas to at £10.50p per calendar month to on it own for standing charges for not using anything at all inside your own property from today. 👀 😡
(C)”
“Worst company I've ever dealt with . still waiting on a resolution after a year .no further forward, wasting time on fone calls and no replies.im not alone reading all the other similar complaints”
“I had a problem with my electric key this morning. Eventually got through to Anela . What a lovely lady and so helpful. So patient with me being an older person and not technology informed!! Give her a meda”
“Smart meter wouldn't work. Customer service refused to send someone round to fix it, very unhelpful on the phone. The top up app is also basically unable, so full of glitches”
“First day as an OVO customer and I am absolutely disgusted with them. Apparently my tiny two up two down house, uses over DOUBLE than my previous large 5 bedroom house did.... A large house that I spent more time in and had an extra 3 occupants..... I am furious and cannot wait to get rid of these thieving scumbags as a provider”
“Avoid like the plague. Incompetent customer service. Overcharged. Ombudsman intervention required ... twice!
I had a leak after my meter, as SGN confirmed. This resulted in my being charged four figures worth of gas which was not in fact used. Ovo flatly denied this, despite my and SGN's evidence to the contrary. Around 8 months of incompetent customer service followed, culminating in my having to make a formal complaint and going to the Ombudsman. Predictably, the Ombudsman was appauled and found in my favour on all points, required Ovo to apologise, compensate and refund. Of course, I've now spend 16 days trying to get that refund and Ovo's customer service is get again wholly incompetent (e.g. offering to refund the credit in my account, which is my money, rather than actually giving me the money they agreed with the Ombudsman they'd pay me). Ever email which comes back from customer service appears to willfully misunderstand the situation and fails to move anything forward. So I'm back off to the Ombudsman again ...
I don't know what's going on - whether the staff are overworked, incompetent, or there's a deliberate policy of ignoring the substance of customers complaints and/or gaslighting them, in the hope that they'll give up. I'm not such a customer, but I've wasted days and days of my life on this, which has not been adequately compensated for.
I will of course be leaving them.”
“Terrible customer service, rude staff based in South Africa where the phone lines are so bad you can't hear them over the phone. Staff tell lies and don't know the law.
Awful company avoid at all cost.”
“I have had ongoing problems with OVO for months and i am no closer to a resolution.Their customer service is not fit for purpose and i honestly feel like someone there has a personal vendetta against me because i want to change providers.They have hampered me every step of the way.Every single thing they have said they will do they have messed up and often blame computer systems.Each member of staff i have had the displeasure of dealing with has given me different information and almost always entirely wrong.I do not believe their staff have even close to an adequate amount of training.
My treatment has been utterly disgraceful , cost me money and more importantly a massive amount of time.I do not believe anything anyone there says with them often pretending to be on holiday just to avoid dealing with the problems.
A joke of a company and i will talk to anyone who wants to listen about my awful experience with this joke of a company.”
“Absalute rubbish company leave ya with no power for 24 hours with a child in house and can't phone them after 6pm something needs to change or get an emergency contact for errors”
“The worst company left me on numerous occasions off supply with the promise and engineer is on way but isn’t. Awful customer service you just get passed from one department to the other with no answers. Avoid avoid avoid!!!!”
“I used to be a customer of SSE for 28 years for my gas & electric up & untill OVO energy bought out SSE electric & gas back from them back in 2019 for a whopping 5 million lb 😡 plus a further 8.6 million lb for any unpaid debts to with SSE to themselves too from SSE to themselves at fxxing OVO who are your new suppliers for gas and electric from SSE to themselves at OVO energy from last August time of 2023.
OVO energy for using their own services that I myself did not ask to use full stop
for using their own electric & gas are ruining my life since the handover they have taken last July time of 2023 from SSE to themselves ready for the switch over last August time of 2023 to themselves at OVO energy from SSE last July time of 2023 ready for August time of 2023 at OVO energy. 😡
(C)”
