“Do not ever use ovo as they will not help you if you need there help because they have messed up and will leave you and your family with out no gas and will always put the phone down so people go to someone else or you will regret being with ovo”
“Worst energy supplier ever. Terrible customer service and staff are the most incompetent i have ever dealt with... do yourself a favour... go elsewhere!!”
“Ovo informed me after making regular monthly payments that I owed them £1400 in electricity due to a technical error on their end. I of course said wipe that debt as it was a fault in there end and o have been paying in good faith. I opened a customer complaint and was assured this would be done and I’d here nothing more. March comes 3 months later. They put my account into -£961, and informed me they have given me a 10% discount. In the email explaining this it states ‘due to a technical error’. I have paid monthly I have paid in full and now am told, because someone in there company made a mistake I owe them a huge sum of money. Single mum of two children in a pandemic who has never even paid late let alone missed a payment. Disgusting and legal action will be taken.”
“This is the worst energy provider on the market - the 'lack of' Customer Service is astounding. I tried unsuccessfully to resolve a bill dispute, the complaints made little to no attempt to resolve the issue. I was left with no alternative but to escalate the matter.
Don't be enticed by the low energy prices - you will pay for it dearly!”
“Ovo and boost energy are an awful company who have pretty much no customer service they hang up on calls say they sent refunds when they dont basically lieing to customers I'm not the first and wont be the last”
“I'm really upset with ovo energy supplier. This company uses to trap people with cheap prices and then they increase amount of payments. If you pay monthly cotecty they don't sort it out on their sistem and customer'account look like never pay and diferenta amounts. They are really mess. Don't apply for this company. You going to go in so much trouble and stress. And unprofessional staff put you on hold hour to wait for their mess. They are a bunch of goasts who rip the customers off. Im very sad with them. Always problems.”
“To be fair - OVO were really good up until something went wrong. Customer service however was good.
New Years Day - their smart meter failed at midnight (so a software fault) and my gas supply was cut off. Left with no gas central heating in winter with a 2 and a 4 year old in the house. Gas finally restored on 4th January but on a pre payment meter (but not provided a top up card). To make matters worse - was now stuck with OVO as my new supplier wouldn't take pre payment meters. Had to fight OVO to install a credit metre again over around 5 hours of phone calls - at the moment, I'm stuck on out of contract rates with OVO due to no fault of my own.
Update - the meter is now being replaced today - however, my switch to a new supplier has had to be cancelled - I have now had to signup to a new supplier (at higher rates than offered before Christmas and I will be on Out of Contract rates with OVO until that delayed switch takes place - REALLY NOT IMPRESSED”
“Several attempts to call to advise I have moved in to a property they supply. When I spoke to an operative I was told it was the wrong department and they couldn't help. Redialled as instructed to find out I couldn't do this by phone and can't even leave a message. I will not remain their customer, terrible customer services”
“The worst
The worst. They just phoned saying I am in debt with them and they were sending debt collectors round. Then I gave my meter reading and I’m over 70 in credit. No sorry just giggles on the phone. So disrespectful.”
“In early August 2020 I got a better deal and ended my contract They said I owed £150 so I paid immediately.On 15 Aug they took £113 on my direct debit and a further £113 on the 15 Sept.TheBank has refunded my £226.Despite many Emails I still haven't had a final account .”
“Probably the worst customer service in the world. I left them because emails went unanswered, phone calls were cut off and online chat seemed to have "server" problems. BUT ... even though I had left, setup and started paying new supplier OVO sent a letter informing me my DD was going to change. When I phoned them the service rep informed me I was still their customer and WOULD be taking the next payment on the 1st of the month as normal, they won't as I've cancelled it.”
“OVO dealt with a recent bereavement very well with all the complexities of closing the account and creating a new one for partner. Called the contact number and got a person on the end of the phone within a couple of minutes. The person was very helpful. had to check with their own internal team and never transferred me or dropped the call as I have loads of times with other companies. Easy to understand possibly UK call center I spoke to.”
“Been with OVO for around 15 months but am leaving them because of their failure to get their smart meters working.
I have had nothing but problems with them from day one. Customer service just fob you off and never resolve problems.
I am leaving in a few days time and I can't wait and I say this despite paying an early termination charge of £60
Good riddance”
“Avoid OVO. If you are already with them then do not allow them to install a smart meter. They installed smart meters at our property, hiked the prices and then when I tried to switch the new supplier says OVO have changed the national database to make it look like a business line and they can't take it on. Tried to get OVO to fix the database and they said they would. Still waiting for it to be fixed after more than 2 months. OVO simply say they have done everything they can, new supplier says they can't do anything, so now I'm stuck paying OVO prices.”
“Smart meter IHD stopped working about 6 weeks after installation. I accepted I couldn’t expect much action during lockdown but since then..... I have lost count of the emails and phone calls made. I am sent a list of questions which I answer and am told response within 5 days which doesn’t happen. Have to start again with phone call to someone who can’t deal with anything so pass it on and tell me response 24-48 hours. Then it’s back to list if questions, my answers and 5 day wait that doesn’t resolve anything. I think the only solution is to change supplier”
“The customer service was horrible. They made me feel belittled and spoke to me like I was stupid. We're not even customers with them and we wont ever be. I cant believe how rude and unhelpful they have been. Its horrific.”
“Don't waste your time even considering this useless company go elsewhere. Smart meter stopped working May 2020 and they have still not even acknowledged there is a problem despite e-mails and phone calls. Sent me a check list to see if they could identify the problem which would have been fine except they sent it for the wrong type of meter-you couldn't make it up! Was promised a resolution by July 6th and still waiting. Stop using Covid as an excuse for your incompetence and fix my meter to stop estimated bills.”
