“Ovo energy are absolutely bloody useless I’ve been with them for 8 months now and I have had to phone at least once a month sometimes twice to complain about their service bills that take 15 days to arrive after I’ve sent in meter readings meanwhile they send you letters and txts demanding you pay what you owe how can anything if you haven’t received your bill and also they keep sending me letters to have a smart Meter which I have told them on numerous occasions that I will not have one cos they don’t bloody work properly so if anybody is thinking of joining ovo energy I’d advise them not to i has to give them one star before I could write this review but to be honest they don’t even deserve one star they deserve zero stars”
“Appalling company
Nothing but aggravation since being migrated from SSE
Tried to rip me off for £100’s expecting 3.4K for 10 months that included the hottest summer on record
Lies, useless customer service, nothing to recommend at all
Avoid at all costs!
After a year of arguing finally with the help of the ombudsman I went from £800 in debit to £191 in credit having already paid over 2k
Now I have finally been able to leave this shambolic company.
Looking at the complaints on the Facebook page for customers who have had issues is mind boggling
Why are they allowed to continue?”
“Worst company ever billing me for a meter that not even in use the first month ovo bill arrived they said I used £1034 electric while previous bill £60”
“Government support for match £67.00 has not been paid every time I manage to talk to them about it I get a different answer 6 so far & that’s with a 2 hour wait on the phone. I’m definitely going to be switching my energy company. Unfortunately can’t give NO STAR”
“Obo removed £240 from my metre trying to get it back is a joke they said it be sorted out by Friday it is now Monday no show so just call centres give me the same excuse will be sorted in a couple of days all I want is my money back on my metre where's the time very stressful”
“£400 credit not received overcharged £50 for first day of usage from SSE I have been attempting to resolve this sine January 1sr. I have a smart meter they are using an industry loophole to rip people off. Check your first daily charges on your account. Going to the ombudsmen and MP there needs to be an external investigation I to their practices.”
“If I could put 0 stars I would. My query never gets sorted, I can’t wait to change energy company, they say I owe over £800, I live on my own. I’m putting a complaint in & going back to the citizens advice.”
“Thieves ! Put direct debits up every few weeks even when hundreds in credit. Customer service non existent. Not one positive about them. AVOUD AT ALL COST”
“There is no customer service, they never follow up just send you the same request again and again if you call you are told to ring back with more information and when you do you get a different person and so it goes on.”
“ZERO stars from me. OVO are by far and away the worst organisation I've ever had the misfortune of having to engage with. They have zero interest in helping resolve customer complaints and are incapable of resolving anything other than simple queries. I've made 3 formal complaints and not received a reply to any of them. Treating people in credit as debt cases is nothing short of abusive. Disgusting company run by a disgusting man.”
“I had to put 1 star on this post, but, there is no minus star . OVO, as a company, appear to be overwhelmed by the client base they acquired from SSE. Their technology does not have the capacity to enable precise calculations that are true and correct. Furthermore, their algorithm for estimation of advanced usage leaves much to be desired. Offwatt and Offgen should have a serious investigation into the operations of this company. The level and diversity of complaints posted on various social media, suggest that this is a company in a most serious administrative crisis. Swift action is required by the company or government to stablise the situation before it attains an uncontrollable debacle. Meantime, do not envisage the engagement with this company until they get their structure customer friendly.”
“I have been having trouble with them since February 2021 over a smart meter that I don't have .This time I sent my gas and electricity readings to them in February I received my gas bill but not my electric bill I rang the. again but still no bill as been sent to me I am worried but someone from an energy advice group maybe they will listen to him.. I think they are terrible and as I am 76 years old and not well I could do without this problem..”
“Horrific scammers. How they get away with holding peoples money is a mystery. They held thousands of my hard earned money for years. If it wasn’t for Martin Lewis they would still have it.”
“Unbelievably bad - they’ve admitted to a conflict in their kWh of readings. They are seeing up to 20kwh pd but bill showing up to 35kwh pd. so, being billed for 35kwh pd. studio flat, disabled, all electric. 1st month with them was £450!! Complaint raised now just being ignored.”
“Pathetic rude, untrained customer service who obviously haven't a clue how to deal with a problem, that's only if you get to speak to someone in the first place ! Over inflated billing with estimates added to submitted readings, not to mention people's credits and vouchers going "missing". You really can't trust this appalling company at all”
“I have never known a worse company for customer service. Hours waiting to speak to an advisor. I’ve had people hang up when they can’t answer my questions. Passed from person to person to be disconnected. Useless chat bot that loops to the same answers. I was even laughed at when I finally spoke to someone about my bills. And not one record of my calls.
My MP has received many reports about your terrible service and mentioned it on the local radio station. I didn’t ask to join your pathetic company, I was migrated from SSE.
I can’t wait to settle my balance and move from this excuse of a company. I wish that I could give you 0 stars for all of the stress that you’ve caused.”
“I was told I had to make a lump sum payment of £750 and increase my dd to £244 a month my account is in credit! When I asked why I was told so that my account is in credit in March 2024 I very much doubt I will still be a customer in 2024 I don't pay Sainbury for my food in advance OVO you are a disgrace.”
