“Recently ordered a Dunbar Navy/Tan Check Overcoat online and the process was successful. Decided I wanted to buy another style Overcoat in a Large sizing & found it impossible to add to my cart for Click & Collect when unavailable for online ordering. Why is this an issue Oxford?”
“Got sick of clicking on a product to find none in my size. Waste of time. You need to allow filters by size. Otherwise pretty straightforward
Then I got an email inviting me to ‘update’ my ‘review’.
I’m not happy that a pop up that asked for feedback on a website page has generated a ‘review’. In my case it’s out of context - I was genuinely commenting on the sheer functionality of the page.
My feedback was not intended for publication or guidance of others so don’t ask me to update it because you got less that 5 stars. It was feedback for your web design team from a customer perspective; take it or leave it. Couldn’t care less, but I’d probably impulse buy more if the site didn’t waste my time.”
“After 11 days from date of order there was zero communication or tracking provided. Eventually I initiated contact to enquire about order where the order was immediately put together and received information that order was shipped. Given the order was $800 worth this was a disappointing experience given the current retail environment. I will unlikely order again”
“Order was quickly despatched compared to some other suppliers. I bought a mens winter coat, having been in the clothing industry for much of my life I was pleasantly surprised by the quality of garment, good value.”
