Hi Peter,
Thank you for taking the time to review this product.
If you would like to discuss this in further detail, please call our customer service team on 1300 858 360 and they will be happy to assist you.
“I cannot rate the product yet, as I am trying to find out why it is flickering. I cannot determine if it is the globe itself or my floor lamp is faulty. If you have a suggestion please help me.”
Hi Dimitrios,
Thank you for your time on the phone.
As discussed I have sent you an email with further information for you.
Should you require any assistance please give the team a call on 1300 858 360.
“Tara and the team at Ozlighting have been very helpful and responsive to my questions and gave me options that I would not have found on my own. Thank you - 5 stars :)”
Hi Merlene,
Thank you for taking the time to write us such a lovely review.
Customer service is one of our top priorities and it is fantastic to hear we have met that for you. I will pass on your kind words to Tara and the rest of the team.
We look forward to assisting you with any future lighting needs.
Hi Barry,
Thank you for your lovely review.
Customer service is a very important for us and we are thrilled that you are happy with our service.
We look forward to assisting you with any future lighting needs.
Hi Dorde,
Thank you for taking the time to write us such a lovely review.
We value your input and encourage you to let us know more details about your excellent experience with us.
“Ozlighting has one of the best customer service team in Australia. My order was low in value but the service was as if I had bought multiple items. Quality of product was great. Totally recommend!”
Hi Elizabeth,
Thank you for writing us such a wonderful review.
Each and every customer is important to us, regardless of order value and we are thrilled you were happy with the teams customer service.
We look forward to assisting you with any future lighting needs.
Hi Steven,
Thank you for your kind review.
We aim for an ease of transaction on our site and we are glad to see we met the mark for you and you are happy with the speed of delivery.
We look forward to assisting you with any future lighting needs.
Hi Ian,
Thank you for taking the time to write us a review.
We pride ourselves on great customer service and its fantastic to hear when we have met that mark.
Hi Guru,
Thank you for taking the time to review.
We will pass this lovely feedback to our customer service team.
We look forward to assisting you with any lighting needs in the future.
“They're very good to deal with even with the returns. There was only one instance when the bulbs they sent us were wrong so I had to buy replacements from Bunnings. Other than this, I've had a good experience.”
“Great customer service. Picked up from warehouse because i needed the lights ASAP and everyone was really helpful. Lights were as expected (domus dimmable gimbal downlights). excellent customer experience.”
“We purchased some high quality outdoor lights online from ozlighting after being quoted almost DOUBLE for exactly the same product by a local tradesman. The lights are fantastic, but we did have an issue with one having a defect... ozlighting replaced it and sent a pre-paid envelope for the faulty light to be returned.
Exceptional quality, price and most importantly superb after-sales service.
Will use Ozlighting again and would gladly recommend to anyone”
“The 30 LED lights I ordered are out of stock, though this was not clear on the website. But the gentleman rang me and explained they will be shipped in a few weeks. I ordered another 8 of a different type but apparently they have to come from Melbourne and I was expecting them but they haven’t arrived. Nevertheless the service seems honest and good.”
