“Had a terrible experience. I have no idea why this company has such a high rating. Got the notification that the parcel was delivered but in fact it wasn’t. Paack is extremely incompetent and not trustworthy. Customer support is even worse. They just ignore your emails. If you have alternatives please don’t use Paack otherwise get ready to have your order stolen.”
“The most useless delivery company ever ! I waited in for 6 days waiting for these morons to deliver my package from Amazon. Despite of promises that the goods would be delivered the next day and their insincere apologies. 6 wasted days !!
The only time in all the years I've been a Prime Client I've ever experienced this. Despite numerous direct emails to the company which they rarely answer, a phone number they never answer, they are truly useless. I hope Amazon takes their contract away. Disgusting service !!
Supposed to be delivered: June 26, 2023. Delivered finally: July 1st, 2023”
“The worst delivery company ever !! They do not respond to tickets and just keep rescheduling the delivery date day by day. Their tracking site keeps stating logistic issue. Worst service ever !!! Avoid !”
“I have literally just received an email from Paack stating that they attempted to delivery a package at 19.50 to my address but I was not at home. I was actually working at the front of my address at the time, also covered by CCTV... They have made no attempt to deliver, what Paack are excellent at is telling lies because it makes their stats look good. DO NOT USE, YOU HAVE BEEN WARNED!.”
“Horrible Experience: Why I'll Never Use This Delivery Company Again
This delivery company is an absolute joke. After a delay, they claimed my package would be delivered without fail the next day, but it was all a lie. I received a notification close to 10 pm that they hadn't even bothered attempting the delivery.
I'm fed up with this lazy and dishonest company, and I'm going to demand a refund whenever they're assigned to deliver my package. Save yourself the hassle and avoid this untrustworthy delivery service.”
“The worst delivery company in the world. Literally. They lie about delivery attempts. They give a delivery window of 9:00am to 10:00pm and even when they do turn up, they don’t get out of the van. They send an email lying about having tried to deliver. I saw the guy do it. I had to bang on the side of the van to stop him driving off”
“Worst company ever! They were supposed to deliver a small package from Amazon, apparently they attempted the delivery twice in 2 days but couldn't locate the address... in MANCHESTER CITY CENTRE! With clear flat number, building name, street number and poat code. You either have to be extremely thick not be able to find this address, or they just don't care l and didn't even try to make the delivery...”
“My package was obviously delivered to wrong address. Tracking says delivered but I did not receive it. Pack say as far as they are concerned it was delivered and accept no responsibility. I have no trust in this company. Beware.
Obviamente, mi paquete fue entregado en la dirección incorrecta. El seguimiento dice entregado pero no lo recibí. Pack dice en lo que a ellos respecta que fue entregado y no acepta ninguna responsabilidad. No confío en esta empresa. Tener cuidado. Dicen que van a investigar pero nada.”
“Ordered from amazon. Paid extra for the package to be delivered at a specific time. Never arrived. No email, no phone call, no photo claiming delivery. The "chat" facility on the website is a list of FAQs. Automated response from email contact. Not heard anything since. Will be writing to amazon asking for an explanation about why they still use this company.”
